FlexShopper is a lease-to-own company that allows customers to lease products and pay for them over time rather than purchasing them outright. FlexShopper offers a range of products, including electronics, furniture, appliances, and more. The company's users are typically people with low credit scores or those who are unable to secure traditional financing options, such as credit cards or loans. FlexShopper's lease-to-own model allows customers to obtain the products they need and pay for them over a period of time, typically 12 to 24 months.
If a customer needs to return a product or cancel their lease, FlexShopper has a refund policy in place. Customers have the option to return the product within the first 14 days of the lease period for a full refund of their first payment and any other fees paid up to that point. After the initial 14-day period, customers can return the product at any time, but they may be subject to early termination fees or other charges.
If the product is defective or damaged upon receipt, customers can contact FlexShopper's customer service team to initiate a return or exchange. FlexShopper aims to resolve refund requests as quickly and efficiently as possible to ensure a positive customer experience. Overall, FlexShopper's lease-to-own model and refund policy provide an alternative financing option for those who may not have access to traditional credit or financing options.
FlexShopper's refund policy allows customers to return products they've leased from the company within the first 14 days of the lease period for a full refund of their first payment and any other fees paid up to that point. After the initial 14-day period, customers can still return the product at any time, but they may be subject to early termination fees or other charges.
To initiate a refund or return, customers must contact FlexShopper's customer service team either by phone or email. The customer service team will provide instructions on how to return the product and any other information needed to process the refund.
If the product is defective or damaged upon receipt, customers can also contact FlexShopper's customer service team to initiate a return or exchange. In this case, FlexShopper will cover the cost of shipping the product back to the company.
Overall, FlexShopper aims to resolve refund requests as quickly and efficiently as possible to ensure a positive customer experience. The company understands that leasing products can be a significant financial commitment for its customers and strives to provide a transparent and fair refund policy.
FlexShopper doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the FlexShopper's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
The length of time it takes to receive a FlexShopper refund may vary depending on the specific circumstances of the refund request. If a customer initiates a refund within the first 14 days of the lease period, they can expect to receive a full refund of their first payment and any other fees paid up to that point within a few business days.
However, if a customer initiates a refund after the initial 14-day period, they may be subject to early termination fees or other charges, which may impact the amount of the refund they receive. In this case, the timeframe for receiving the refund may also vary.
In general, FlexShopper aims to process refund requests as quickly and efficiently as possible. Once the customer service team receives the request and any necessary information, they will work to process the refund as quickly as possible. Customers can contact FlexShopper's customer service team for more information on the specific timeline for their refund request.
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