FreeShipping.com is a membership-based website that offers free shipping, exclusive coupons, and cashback rewards to its users. The website partners with over 1,000 popular online retailers, including Amazon, Walmart, and Target, to provide its members with savings on their purchases. FreeShipping.com also offers a 90-day price protection guarantee, which ensures that its members receive the best price on their purchases. In the event that a member is not satisfied with their purchase, the company's refund policy ensures that they receive a full refund, including any shipping costs. FreeShipping.com's users are primarily online shoppers who are looking to save money on their purchases while also enjoying the convenience of free shipping.
FreeShipping.com offers a straightforward refund policy to ensure that its members are completely satisfied with their purchases. Here is a detailed explanation of the company's refund policy:
First, if a member is not satisfied with their purchase and wishes to return it, FreeShipping.com will provide a full refund for the purchase price, including any shipping costs. The member must contact the retailer directly to initiate the return process, and then notify FreeShipping.com of the return request.
Second, if a member cancels their membership within the first 30 days of joining, they are eligible for a full refund of their membership fee. After the initial 30-day period, members can cancel their membership at any time, but they will not receive a refund for any remaining membership time.
Third, if a member makes a purchase through FreeShipping.com and does not receive their cashback reward within 10 business days, they can contact customer service for assistance. If the issue is not resolved within 90 days, the member will receive a full refund of their cashback reward.
Finally, if a member uses FreeShipping.com's price protection guarantee and finds a lower price on their purchase within 90 days, they can submit a claim for the price difference. If the claim is approved, the member will receive a refund of the difference in price.
In summary, FreeShipping.com's refund policy is designed to provide its members with peace of mind when making purchases online. If a member is not satisfied with their purchase, they can receive a full refund, including any shipping costs. Members can also receive a refund of their membership fee within the first 30 days of joining. If a member experiences any issues with their cashback reward or price protection claim, they can contact customer service for assistance and potentially receive a full refund.
Free Shipping.Com doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Free Shipping.Com's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
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The time it takes to receive a refund from FreeShipping.com can vary depending on the circumstances. If a member requests a refund for a purchase they made through the website, the refund will be processed by the retailer from whom the purchase was made. FreeShipping.com will work with the retailer to ensure that the refund is processed as quickly as possible, but the timeframe for receiving the refund will ultimately depend on the retailer's policies and procedures.
If a member cancels their membership within the first 30 days and requests a refund of their membership fee, the refund will be processed within 10 business days of the cancellation request. The refund will be issued in the same form of payment as the original transaction, such as a credit card refund or a check.
If a member submits a claim for a cashback reward or a price protection guarantee, the refund will be processed within 10 business days of the claim being approved. The refund will be issued in the form of a credit to the member's FreeShipping.com account.
Overall, FreeShipping.com strives to process refunds in a timely manner and keep its members informed every step of the way. If a member has any questions or concerns about their refund, they can contact FreeShipping.com's customer service team for assistance.
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