Fubo is an online streaming service that offers live TV, movies, and sports to its users. The service offers a variety of subscription options, including family plans and add-ons for premium channels. Users can stream content on multiple devices, including smartphones, tablets, and smart TVs. Fubo also offers a cloud-based DVR feature that allows users to record and store their favorite shows and movies. In the event that a user is not satisfied with their subscription or experiences technical difficulties, the company's refund policy ensures that they can receive a refund of their subscription fees. Fubo's users are primarily individuals and families who are looking for an affordable and convenient way to access their favorite content without the hassle of traditional cable TV providers.
Fubo offers a straightforward refund policy to ensure that its users are completely satisfied with their subscriptions. Here are the details of the company's refund policy:
First, if a user cancels their subscription within the first seven days of signing up, they are eligible for a full refund of their subscription fee. The refund will be issued in the form of the original payment method, such as a credit card refund or a PayPal refund.
Second, if a user experiences technical difficulties or other issues with their subscription, they can contact Fubo's customer service team for assistance. If the issue cannot be resolved, the user may be eligible for a refund of their subscription fee. The amount of the refund will depend on the nature and severity of the issue.
Third, if a user upgrades their subscription to a higher-priced plan and then decides to downgrade back to their previous plan, they may be eligible for a partial refund of the difference in price between the two plans. The refund will be issued in the form of the original payment method.
Finally, if a user has a pre-paid subscription and cancels before the end of the subscription period, they may be eligible for a prorated refund of their subscription fee based on the number of days remaining in the subscription period. The refund will be issued in the form of the original payment method.
In summary, Fubo's refund policy is designed to provide its users with peace of mind when signing up for a subscription. If a user cancels within the first seven days, experiences technical difficulties, or downgrades their subscription, they may be eligible for a refund of their subscription fee. If a user cancels a pre-paid subscription, they may be eligible for a prorated refund based on the remaining subscription period.
Fubo doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Fubo's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
Fubo processes refunds as quickly as possible, but the exact timeframe for receiving a refund will depend on the user's specific situation. If a user cancels their subscription within the first seven days, the refund will generally be processed within a few business days. The refund will be issued in the form of the original payment method, such as a credit card refund or a PayPal refund.
If a user experiences technical difficulties or other issues with their subscription and is eligible for a refund, the refund will generally be processed within a few business days after the issue has been resolved. The refund will be issued in the form of the original payment method.
If a user downgrades their subscription and is eligible for a partial refund, the refund will generally be processed within a few business days after the downgrade has been confirmed. The refund will be issued in the form of the original payment method.
If a user cancels a pre-paid subscription and is eligible for a prorated refund, the refund will generally be processed within a few business days after the cancellation has been confirmed. The refund will be issued in the form of the original payment method.
Overall, Fubo strives to process refunds as quickly and efficiently as possible to ensure that its users are satisfied with their subscriptions. If a user has any questions or concerns about their refund, they can contact Fubo's customer service team for assistance.
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