Why Do People Cancel Galileo?

Outrageous billing practices with unexpected high charges for brief virtual visits.No clear notification or information about the cost of appointments causing surprise charges.Billed long after appointments, leading to frustration over delayed payments.Insurance billing issues where visits may be billed out-of-network unexpectedly resulting in high out-of-pocket costs.Poor customer service and difficult billing department causing dissatisfaction.Quality of care concerns with perceived decrease in service quality over time.Automatic subscription renewals without clear reminders or easy cancellation options.Lack of live customer service for resolving billing and membership issues promptly.Unwanted or unexpected subscription charges despite believing the service was canceled.

What Information Do I Need to Cancel Galileo?

Access to your Galileo account (via the app or profile online) Login credentials (email address and password to access your profile) Navigate to Profile > Settings > My Membership in the app to initiate cancellation Have at least completed the initial 3-month non-cancellable period (for individual memberships) For group membership cancellations, contact support@galileohealth.com For support-initiated cancellations, provide account information (email on file and possibly member details) to verify your identity Billing date information (to ensure cancellation is requested before the next cycle, especially for group admins)

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Table of Contents

Overview
Difficulty
Savings Calculator
Estimated Time
How to Contact Galileo
Disclaimer
Galileo Refund Policy
Pricing Plans
Frequently Asked Questions
Comments

Cancellation Activity

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How to Cancel Galileo

The Ultimate Step by Step Guide to Cancelling a Galileo Subscription
or Membership (galileohealth.com )

Published

June 30, 2025

Updated

November 7, 2025

How to Cancel Galileo on Galileo Health directly

1 - Log in to your Galileo Health account using the mobile app.

2 - Navigate to the Account Settings section from your profile.

3 - Select the My Membership tab.

4 - Follow the prompts to cancel your subscription.

Overview

Galileo offers virtual healthcare services where you can access doctors and nurses anytime through their app. For a monthly subscription fee of $19 per employee, members get unlimited consultations and support without copays or extra fees for these virtual visits. The subscription covers things like doctor advice, prescription orders, and health quizzes, but costs for medications or lab work are separate and handled through insurance. Basically, if you see a charge from Galileo, it’s likely for this ongoing access to remote medical care and support.

Difficulty

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Cancellation can be done directly in the app under Profile > Settings > My Membership after the 3-month minimum subscription period, which is relatively straightforward. Additionally, for groups, cancellation requires contacting support via email, which might add a slight delay but is still manageable.

Estimated Time

On average, it takes 00 15 minutes to cancel a Galileo subscription.

How to Contact Galileo

If you need assistance, here's how you can get in touch with Galileo's support team.

Phone

(844) 747-0616

support@galileohealth.com

Site

https://galileohealth.com/welcome/bevcapbeer

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Galileo Refund Policy

Galileo's subscription automatically renews monthly unless canceled before the next billing date. There is a 3-month minimum subscription period after which you can cancel anytime through the app under Profile > Settings > My Membership. Refunds are not specified, so cancellation is effective from the next billing cycle onward.

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Frequently Asked Questions

Galileo subscriptions have an initial non-cancellable 3-month period, meaning you cannot cancel right away. After this period, you can cancel your monthly subscription anytime through the app's "My Membership" tab. Be aware that free or discounted trials automatically convert to paid subscriptions if not cancelled before they end, and you might not receive a notice when the trial ends and billing starts. This lock-in period and automatic trial conversion are the main pain points to be cautious of.

Outrageous billing practices with unexpected high charges for brief virtual visits.
No clear notification or information about the cost of appointments causing surprise charges.
Billed long after appointments, leading to frustration over delayed payments.
Insurance billing issues where visits may be billed out-of-network unexpectedly resulting in high out-of-pocket costs.
Poor customer service and difficult billing department causing dissatisfaction.
Quality of care concerns with perceived decrease in service quality over time.
Automatic subscription renewals without clear reminders or easy cancellation options.
Lack of live customer service for resolving billing and membership issues promptly.
Unwanted or unexpected subscription charges despite believing the service was canceled.

Access to your Galileo account (via the app or profile online)
Login credentials (email address and password to access your profile)
Navigate to Profile > Settings > My Membership in the app to initiate cancellation
Have at least completed the initial 3-month non-cancellable period (for individual memberships)
For group membership cancellations, contact support@galileohealth.com
For support-initiated cancellations, provide account information (email on file and possibly member details) to verify your identity
Billing date information (to ensure cancellation is requested before the next cycle, especially for group admins)

Before cancelling your Galileo subscription, know that there is a mandatory 3-month minimum period before you can cancel your monthly subscription. After this period, you can cancel at any time before your next billing date. Upon cancellation, you will lose access to all services and features provided through your Galileo membership, including virtual primary care and any discounts at contracted health providers. Additionally, subscriptions automatically renew monthly unless cancelled, so timely cancellation is important to avoid unwanted charges.

To cancel your subscription on Galileo (galileohealth.com), you need to do it through their app under Profile > Settings > My Membership, which implies you need to be logged in and thus need your password. If you don't remember your password, you can reset it using this link: https://galileohealth.com/forgot-password/. There is no indication of phone support or chat cancellation without login credentials, so having your password is necessary to manage or cancel your subscription.

We've actually written a step by step guide on how to get a refund from Galileo. Check it out!

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Galileo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Galileo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Galileo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.