2 - Log in to your account using your credentials.
3 - Navigate to the Account Settings section.
4 - Click on Subscription Management.
5 - Locate your active subscription and select Cancel Subscription.
6 - Follow the prompts to confirm your cancellation.
How to Cancel Groundfloor on Apple
1 - Open the Settings app on your iPhone or iPad.
2 - Tap on your name at the top to access your Apple ID.
3 - Select Subscriptions.
4 - Find the Groundfloor subscription in the list.
5 - Tap on it and then select Cancel Subscription.
6 - Confirm the cancellation when prompted.
How to Cancel Groundfloor on Google Play
1 - Open the Google Play Store app.
2 - Tap on the menu (three horizontal lines) in the top-left corner.
3 - Select Subscriptions.
4 - Find and select your Groundfloor subscription.
5 - Tap on Cancel Subscription.
6 - Follow any additional prompts to confirm your cancellation.
How to Cancel Groundfloor on PayPal
1 - Log in to your PayPal account.
2 - Go to Settings (gear icon).
3 - Choose Payments and then select Manage pre-approved payments.
4 - Find Groundfloor in the list of approved payments.
5 - Select it and click on Cancel or Cancel Subscription.
6 - Confirm the cancellation.
Groundfloor is a platform that lets you invest in real estate projects, making it easy for everyday people to earn returns on their money. They offer a subscription service where you can get updates and access to new investment opportunities. If you see a charge from them, it could be for the investments you’ve made or for premium services that keep you in the loop about your investments.
Cancelling a subscription with Groundfloor typically requires a few steps through their website or customer support. While it's not extremely difficult, it may take some time to navigate and confirm the cancellation process.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Groundfloor subscription.
How to Contact Groundfloor
If you need assistance, here's how you can get in touch with Groundfloor's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Groundfloor Refund
Contact Support Early: Reach out via email or chat support during their off-peak hours to avoid long wait times.
Use Clear Language: Be straightforward in your request to cancel, stating your account details and that you wish to end your service by a specific date.
Document Everything: Keep records of all communication, including timestamps and any confirmation numbers for your request.
Take Advantage of Any Promotions: If they offer a retention incentive to keep you as a customer, be ready to accept if it benefits you temporarily.
Escalate Politely: If initial customer support is unhelpful, request to speak with a supervisor to resolve the issue.
Cancel on the Website: If available, utilize the self-service option on their website; it can sometimes be faster and confirm the cancellation immediately.
Timing Matters: Initiate the cancellation at the beginning of the billing cycle to avoid additional charges.
Leverage Social Media: If you're having trouble, posting your issue on platforms like Twitter can sometimes prompt quicker action from customer support.
Be Firm but Polite: Assert your decision to cancel without being confrontational; this is often more effective.
Follow-Up: Send a confirmation request a few days after your cancellation to ensure it was processed correctly.
Why Do People Request Refunds from Groundfloor
High fees associated with the service.
Unclear investment options that do not meet expectations.
Poor customer service experiences leading to frustration.
Lack of transparency in fees and returns.
Change in financial situation that no longer warrants the expense.
Limited investment opportunities available compared to other platforms.
Technical issues with the website or app.
Difficulty in tracking investments or reports.
Desire to invest elsewhere with possibly better returns.
Inactive account due to lack of use or interest.
Groundfloor Refund Script
Script
Copy
Dear Groundfloor, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Groundfloor
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Groundfloor Refund Policy
Groundfloor allows members to cancel their subscription at any time through their account settings. Any cancellations made before the next billing cycle will prevent future charges, but members will retain access to their benefits until the end of the current billing period. Refunds for previous payments are not available after cancellation.
Get help with your refund
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The Easiest Way to Get a Groundfloor Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Groundfloor—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious of any unclear cancellation policies that might require you to navigate through multiple steps or wait until the end of a billing cycle. Additionally, read the fine print to ensure there aren't any early-cancellation fees or obligations locked into a contract. Always check for potential traps that could delay your ability to cancel immediately.
High fees associated with the service.
Unclear investment options that do not meet expectations.
Poor customer service experiences leading to frustration.
Lack of transparency in fees and returns.
Change in financial situation that no longer warrants the expense.
Limited investment opportunities available compared to other platforms.
Technical issues with the website or app.
Difficulty in tracking investments or reports.
Desire to invest elsewhere with possibly better returns.
Inactive account due to lack of use or interest.
Account Login Credentials: Email and password associated with the account
Subscription Type: Details on which specific subscription or service you want to cancel
Account Number: Unique identifier for your account, if applicable
Payment Information: Details of the payment method used for the subscription
Cancellation Policy: Review of the specific terms regarding cancellation
Confirmation Email: Previous email confirmation of the subscription purchase
Customer Support Contact: Phone number or email for customer service
Reason for Cancellation: Information on why you are choosing to cancel, if needed
Billing Cycle: Understanding when the next billing cycle occurs
Documentation: Any necessary forms or documentation required for cancellation
Before cancelling your Groundfloor subscription, be aware that you'll lose access to investment opportunities in short-term real estate deals and project updates. Additionally, your ability to earn interest on any current investments may be affected, as they often require an active account. Consider the terms of any ongoing projects or commitments you've made, as cancellation may impact your returns or future investment options. Lastly, review any potential fees associated with cancelling to ensure there are no unexpected charges.
Groundfloor allows members to cancel their subscription at any time through their account settings. Any cancellations made before the next billing cycle will prevent future charges, but members will retain access to their benefits until the end of the current billing period. Refunds for previous payments are not available after cancellation.
Yes, you will need your password to cancel your Groundfloor subscription. If you’ve forgotten your password, you can easily reset it by visiting this link: https://groundfloor.us/reset-password. Once you have access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Groundfloor subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Groundfloor account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Groundfloor online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
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property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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