1 - Login to your IdentityIQ account at identityiq.com.
2 - Navigate to your Member Dashboard.
3 - If the Cancel Subscription option is available, click it and follow the instructions displayed on the screen.
4 - If the cancel option is not available on the dashboard, you can call Customer Care at 877-875-IDIQ (4347).
5 - Ensure you have your account information ready for verification purposes.
6 - Request the cancellation of your subscription while on the call and follow any further instructions provided by the representative.
IdentityIQ offers identity theft protection services that help you prevent and spot identity theft, monitor your identity and credit reports, and provide support if your identity is stolen. They also offer services like family protection, device protection, and real-time alerts through their mobile app. Their subscription plans start at under $9 per month, and billing is typically monthly. If you're getting billed by them, it's likely for one of these ongoing identity protection services to keep your personal information safe.
IdentityIQ provides two main methods to cancel subscriptions: by calling their customer care team during business hours or by clicking a cancel button on the member dashboard if available. The process is relatively straightforward since they offer direct options for cancellation, but access to the cancel button might not always be available, which may cause slight inconvenience.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a IdentityIQ subscription.
How to Contact IdentityIQ
If you need assistance, here's how you can get in touch with IdentityIQ's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a IdentityIQ Refund
Call during business hours and be prepared for long hold times up to 15-20 minutes.
Firmly say "No" to repeated upsell pitches, often you must refuse about 7 offers before they proceed with cancellation.
Use clear language like "I am requesting to cancel my subscription immediately" and "Please send me a confirmation email of cancellation."
Keep a record of all calls, times, and representative names in case of disputes.
Escalate if needed by asking to speak with a supervisor or manager if the representative resists cancellation.
Threaten to dispute charges with your bank if they refuse to cancel or continue charging after cancellation request.
Cancel as close to the trial period end as possible but make sure to cancel before charges post to avoid billing issues.
Be persistent and patient, as cancellation is designed to be difficult and time-consuming.
After cancellation, monitor your bank statements to ensure no further unauthorized charges occur.
Ask specifically for prorated refunds, though many users report this is often denied.
Why Do People Request Refunds from IdentityIQ
Enrolled without customer knowledge
Unable to cancel before trial period ends
Continued charges after cancellation
Customer care phone number not publicly disclosed, making cancellation difficult
Forced to endure sales pitches before cancellation
No refunds given even for fraudulent sign-ups or charges
Clear policy of no refunds on cancellations, unused time, or subscription fees
Charges after free trial expiration with no reimbursement
Cancellation does not delete personal data; data may be kept or shared with third parties
IdentityIQ Refund Script
Script
Copy
Dear IdentityIQ, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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IdentityIQ Refund Policy
IdentityIQ membership or subscription can be canceled by either calling the U.S.-based Customer Care Team at 877-875-4347 during business hours or, where available, by clicking the cancel button on the member dashboard. There are no refunds for cancellations, so it's recommended to consider plan downgrades or switching from monthly to annual plans as cost-saving options before canceling. Cancellation will end the protection services offered by IdentityIQ.
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The Easiest Way to Get a IdentityIQ Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from IdentityIQ—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
You can cancel your IdentityIQ membership at any time by calling their Customer Care Team during business hours or, where available, using a cancel button in the member dashboard. However, be aware that there are no refunds once you cancel, so any fees already paid are non-refundable. There do not appear to be contracts, lock-ins, or early-cancellation fees that would prevent cancellation, but you cannot cancel via email, only by phone or dashboard.
Enrolled without customer knowledge
Unable to cancel before trial period ends
Continued charges after cancellation
Customer care phone number not publicly disclosed, making cancellation difficult
Forced to endure sales pitches before cancellation
No refunds given even for fraudulent sign-ups or charges
Clear policy of no refunds on cancellations, unused time, or subscription fees
Charges after free trial expiration with no reimbursement
Cancellation does not delete personal data; data may be kept or shared with third parties
Username and password for your IdentityIQ account (if canceling online)
Personally identifiable information (PII) for identity verification such as:
Name
Phone number
Email address
Social Security Number (SSN)
IdentityIQ customer support phone number: 877-875-4347 (if canceling by phone)
Knowledge of customer support hours (Monday through Friday 7:00 a.m. to 7:00 p.m. CT, Saturday 8:30 a.m. to 5:00 p.m. CT)
Request a cancellation confirmation email or proof of cancellation
First and last name and email address (if requesting data deletion)
Before cancelling IdentityIQ, note that you will lose access to key features such as identity theft protection, three-bureau credit monitoring with alerts, financial fraud protection (including limited checking account report and lost wallet assistance), identity theft insurance for stolen funds reimbursement, and device protection features like antivirus, VPN, and password manager if included in your plan. Cancellation does not come with a refund for any unused subscription time or credits. Additionally, cancelling your subscription does not guarantee the deletion of your personal data collected by IdentityIQ, which includes location, financial, vehicle, social media, and employment information—you must request data deletion separately via email or phone. Be aware that some users have reported difficulties with the cancellation process, including persistent charges after cancellation and sales pitches during cancellation calls.
IdentityIQ membership or subscription can be canceled by either calling the U.S.-based Customer Care Team at 877-875-4347 during business hours or, where available, by clicking the cancel button on the member dashboard. There are no refunds for cancellations, so it's recommended to consider plan downgrades or switching from monthly to annual plans as cost-saving options before canceling. Cancellation will end the protection services offered by IdentityIQ.
To cancel your IdentityIQ subscription, you generally need to have access to your account, as cancellation can be done either by clicking the cancel button in the member dashboard or by calling their Customer Care Team at 877-875-4347. This implies you need your password to access the dashboard for direct cancellation. If you have forgotten your password, you can reset it on IdentityIQ's login page where you'll find a "Forgot Password" option to initiate the reset process. Unfortunately, a direct reset URL for IdentityIQ was not found in the top search results, but the typical reset option is located on the login page of their site.
We've actually written a step by step guide on how to get a refund from IdentityIQ. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your IdentityIQ subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your IdentityIQ account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel IdentityIQ online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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