Can I Cancel IdentityIQ at Any Time?

You can cancel your IdentityIQ membership at any time by calling their Customer Care Team during business hours or, where available, using a cancel button in the member dashboard. However, be aware that there are no refunds once you cancel, so any fees already paid are non-refundable. There do not appear to be contracts, lock-ins, or early-cancellation fees that would prevent cancellation, but you cannot cancel via email, only by phone or dashboard.

Why Do People Cancel IdentityIQ?

Enrolled without customer knowledgeUnable to cancel before trial period endsContinued charges after cancellationCustomer care phone number not publicly disclosed, making cancellation difficultForced to endure sales pitches before cancellationNo refunds given even for fraudulent sign-ups or chargesClear policy of no refunds on cancellations, unused time, or subscription feesCharges after free trial expiration with no reimbursementCancellation does not delete personal data; data may be kept or shared with third parties

What Information Do I Need to Cancel IdentityIQ?

Username and password for your IdentityIQ account (if canceling online) Personally identifiable information (PII) for identity verification such as: Name Phone number Email address Social Security Number (SSN) IdentityIQ customer support phone number: 877-875-4347 (if canceling by phone) Knowledge of customer support hours (Monday through Friday 7:00 a.m. to 7:00 p.m. CT, Saturday 8:30 a.m. to 5:00 p.m. CT) Request a cancellation confirmation email or proof of cancellation First and last name and email address (if requesting data deletion)

What Should I Know Before Cancelling IdentityIQ?

Before cancelling IdentityIQ, note that you will lose access to key features such as identity theft protection, three-bureau credit monitoring with alerts, financial fraud protection (including limited checking account report and lost wallet assistance), identity theft insurance for stolen funds reimbursement, and device protection features like antivirus, VPN, and password manager if included in your plan. Cancellation does not come with a refund for any unused subscription time or credits. Additionally, cancelling your subscription does not guarantee the deletion of your personal data collected by IdentityIQ, which includes location, financial, vehicle, social media, and employment information—you must request data deletion separately via email or phone. Be aware that some users have reported difficulties with the cancellation process, including persistent charges after cancellation and sales pitches during cancellation calls.

What is IdentityIQ's Cancellation Policy?

IdentityIQ membership or subscription can be canceled by either calling the U.S.-based Customer Care Team at 877-875-4347 during business hours or, where available, by clicking the cancel button on the member dashboard. There are no refunds for cancellations, so it's recommended to consider plan downgrades or switching from monthly to annual plans as cost-saving options before canceling. Cancellation will end the protection services offered by IdentityIQ.

Do I Need My IdentityIQ Password to Cancel?

To cancel your IdentityIQ subscription, you generally need to have access to your account, as cancellation can be done either by clicking the cancel button in the member dashboard or by calling their Customer Care Team at 877-875-4347. This implies you need your password to access the dashboard for direct cancellation. If you have forgotten your password, you can reset it on IdentityIQ's login page where you'll find a "Forgot Password" option to initiate the reset process. Unfortunately, a direct reset URL for IdentityIQ was not found in the top search results, but the typical reset option is located on the login page of their site.

Can I Get a Refund from IdentityIQ?

We've actually written a step by step guide on how to get a refund from IdentityIQ. Check it out!

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How To Cancel Your IdentityIQ Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 30, 2025

5 min read

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IdentityIQ provides two main methods to cancel subscriptions: by calling their customer care team during business hours or by clicking a cancel button on the member dashboard if available. The process is relatively straightforward since they offer direct options for cancellation, but access to the cancel button might not always be available, which may cause slight inconvenience.

Estimated Time

On average, it takes 00 15 minutes to cancel a IdentityIQ subscription.

How to Contact IdentityIQ

If you need assistance, here's how you can get in touch with IdentityIQ's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your IdentityIQ subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your IdentityIQ account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel IdentityIQ online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.