2 - Select Profile, then go to Billing and Subscription.
3 - Select Cancel.
4 - Click on Continue to confirm the cancellation.
5 - A confirmation email will be sent once the cancellation is complete.
How to Cancel Intuit on QuickBooks Payments
1 - Sign in to the Merchant Service Center as an admin user.
2 - Select the Account tab and then Account Profile.
3 - Select Close Account. If this option is not visible, ensure you are signed in as the account admin or contact support.
4 - Choose a reason for closing from the dropdown and add any comments.
5 - Click Submit.
6 - You will receive a confirmation email within one business day after processing your request.
How to Cancel Intuit on QuickBooks Payroll
1 - Ensure you are the Primary Administrator for the account.
2 - Log into your company file.
3 - Go to Settings.
4 - Select Subscriptions and billing.
5 - In the Payroll section, select Cancel.
6 - Click on Continue to proceed with the cancellation.
7 - Complete the short survey, then select Cancel Payroll Service.
How to Cancel Intuit on TurboTax
1 - Sign in to your Intuit Account.
2 - Select Cancel Membership.
3 - If you missed the cancellation deadline, wait until you receive your download and submit a refund request within 60 days.
Intuit mainly offers QuickBooks Online, a service that helps you manage your finances, like tracking income, expenses, and billing. When you sign up, you subscribe and pay monthly or yearly, usually through a credit card or PayPal. You can easily update your payment method or change your subscription plan anytime. If you see a charge from Intuit, it’s likely for your QuickBooks subscription to keep your service running smoothly.
The cancellation process for QuickBooks Online subscriptions on Intuit involves a straightforward set of steps accessed directly from the user account settings on a web browser. The steps are clearly outlined and do not require contacting customer support, making it relatively easy but requiring some navigation.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Intuit subscription.
How to Contact Intuit
If you need assistance, here's how you can get in touch with Intuit's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Intuit Refund
Switch to a monthly billing plan first: Users have found that changing from an annual to a monthly plan often triggers a refund for the unused portion of the annual payment, making cancellation fairer.
Navigate to Billing & Subscription settings: Typically, cancellations are done by going to the gear icon (settings) -> Billing & Subscription -> Cancel subscription, but sometimes these options are hidden or loop back, so persistence is key.
Be prepared for a difficult cancellation process: Many users report that Intuit makes canceling intentionally hard, with loops or missing buttons, so patience and multiple tries may be necessary.
Use clear, assertive language when contacting support: Mention your desire to cancel immediately and request confirmation to avoid future charges. Being firm but polite helps.
Escalate if needed: If customer service is unhelpful, escalate to supervisors or consider filing complaints with external organizations like the Better Business Bureau.
Timing matters: Try to cancel right before the next billing cycle to avoid being charged for the next period.
Use virtual or one-time credit card numbers: Some users resort to using virtual credit cards or one-time number generators to prevent unauthorized recurring charges if unable to get cancellation confirmed.
Keep documentation of all cancellation attempts and correspondence: Save emails, chat transcripts, and screenshots to support any disputes or refund requests.
Forum engagement: Searching Reddit and forums for others' recent experiences can provide updated tricks and language that worked last time.
Why Do People Request Refunds from Intuit
Significant price increases for QuickBooks Online and associated services, sometimes nearly tripling annual costs.
Forced subscription model replacing one-time purchases, leading to higher ongoing costs with no perceived software improvements.
Poor customer service, including difficulties canceling subscriptions and lack of effective support.
Mandatory use of Intuit servers for certain functions coupled with enforced payments through their system.
Perception that Intuit prioritizes profits over loyal customers, prompting users to seek alternatives.
Large renewal price hikes, such as QuickBooks Payroll renewal exceeding $1,000, pushing customers to competitors.
Subscription fees required to maintain access to software, losing access if payments cease.
Preference for older desktop versions without subscriptions to avoid recurring fees.
General dissatisfaction with subscription pricing seen as greedy/unfair.
Increased costs when managing multiple companies/entities under subscription plans.
Loss of ownership/control due to SaaS model concerns.
Users switching to alternatives like Xero, Zoho Books, Wave, Patriot, Gusto, NetSuite, and open-source options due to cost and service issues.
Intuit Refund Script
Script
Copy
Dear Intuit, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Intuit Refund Policy
Intuit allows cancellation of QuickBooks Online subscriptions through the Intuit Account Manager by the primary or company admin. If canceled within the billing period, the subscription can be resumed without losing the billing cycle, but outside the period requires a new subscription. After cancellation, users retain read-only access to their data for one year, and subscriptions via mobile app stores must be canceled through those platforms' official steps.
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The Easiest Way to Get a Intuit Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Intuit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Intuit allows you to cancel your subscription at any time, but be aware that cancellations typically only take effect at the end of your current billing period, and you generally will not receive a prorated refund for unused time. Some subscriptions, especially annual ones, may have early termination fees if canceled after a 60-day refund window. Also, removing the app or stopping payment doesn't always cancel your subscription—you need to cancel through your account settings. These policies mean you could be locked in for the paid period unless you cancel promptly before renewal to avoid charges.
Significant price increases for QuickBooks Online and associated services, sometimes nearly tripling annual costs.
Forced subscription model replacing one-time purchases, leading to higher ongoing costs with no perceived software improvements.
Poor customer service, including difficulties canceling subscriptions and lack of effective support.
Mandatory use of Intuit servers for certain functions coupled with enforced payments through their system.
Perception that Intuit prioritizes profits over loyal customers, prompting users to seek alternatives.
Large renewal price hikes, such as QuickBooks Payroll renewal exceeding $1,000, pushing customers to competitors.
Subscription fees required to maintain access to software, losing access if payments cease.
Preference for older desktop versions without subscriptions to avoid recurring fees.
General dissatisfaction with subscription pricing seen as greedy/unfair.
Increased costs when managing multiple companies/entities under subscription plans.
Loss of ownership/control due to SaaS model concerns.
Users switching to alternatives like Xero, Zoho Books, Wave, Patriot, Gusto, NetSuite, and open-source options due to cost and service issues.
Intuit account login information (email/username and password)
Access to the email or phone number associated with the account (for verification codes and identity checks)
Be the primary or company admin user for the subscription or service
Name of the product, membership, or subscription you wish to cancel
Method of purchase (directly via Intuit, Apple App Store, or Google Play Store)
Order or transaction details (especially for refunds or cancellation confirmations)
Reason for cancellation (may be required in a dropdown or text field during the process)
Government-issued photo ID (driver’s license, state ID, passport, or notarized document; only if you cannot verify via email/phone)
Completion of on-screen acknowledgement and confirmation prompts as part of the process
Closing all active subscriptions first (required before deleting/closing overall Intuit account)
Before canceling an Intuit subscription, note that you will retain access only until the end of your current subscription period. If you cancel after the 60-Day Money Back Guarantee period, no prorated refunds are given. Cancelling causes loss of assisted support, data recovery services, and other included services like Intuit Data Protect. For payroll subscriptions, you lose payroll processing, expert support, and payroll-related services. If you miss payments, your file goes on hold and transitions to a view-only mode for a year. Also, backed-up files from Intuit Data Protect are kept only for 30 days after cancellation, and some plans may incur termination fees if canceled early.
Intuit allows cancellation of QuickBooks Online subscriptions through the Intuit Account Manager by the primary or company admin. If canceled within the billing period, the subscription can be resumed without losing the billing cycle, but outside the period requires a new subscription. After cancellation, users retain read-only access to their data for one year, and subscriptions via mobile app stores must be canceled through those platforms' official steps.
To cancel your Intuit subscription, you need to sign in to your account with your password. Once signed in, you can navigate to the Gear icon, select Billing, and then choose Cancel Subscription to proceed. If you have forgotten your password, you can reset it here: https://account.intuit.com/password-reset. So yes, having access to your account password is necessary to cancel your subscription directly online.
We've actually written a step by step guide on how to get a refund from Intuit. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Intuit subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Intuit account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Intuit online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
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