JPay is a service that helps people send money, emails, videos, and other resources to incarcerated individuals. They also handle payments for things like court costs, restitution, and supervision fees. If you're getting billed by JPay, it might be because you set up payments to send money or pay fees for someone in prison. They even let you set up recurring payments so you can automatically send money regularly without having to manually pay each time.
Cancelling a recurring payment on JPay requires navigating to the Recurring Payment page in the user account and selecting either Deactivate or Delete on the specific recurring payment. The process is straightforward and supported by clear instructions on their help site, making it relatively easy for consumers who have access to their online accounts.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a JPay subscription.
How to Cancel JPay: Step by Step
If you purchased through JPay website:
Log in to your JPay account on jpay.com.
Navigate to the "Transaction History" section of the website.
Locate the transaction you wish to cancel.
Click on the "Cancel" button next to the transaction.
If the "Cancel" button is not visible, the funds have already been sent, and the transaction cannot be canceled.
If you want to close your entire account, contact customer support:
Call (800) 574-JPAY (5729).
Use the JPay iOS app and select "Close Account" from the menu.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Find and tap on your JPay subscription.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon and select Subscriptions.
Find your JPay subscription and tap it.
Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through another service:
Visit the website or app of the respective service through which you subscribed.
Log in to your account.
Navigate to the subscriptions or billing section.
Find your JPay subscription and follow the cancellation steps provided by that service.
How to Contact JPay
If you need assistance, here's how you can get in touch with JPay's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a JPay Refund
Insist on speaking to a live representative as JPay requires phone confirmation for cancellation; be persistent and call immediately when their call center opens.
Prepare to say "no thanks, cancel the account" multiple times firmly and clearly during the call to ensure the cancellation is acknowledged.
Expect delays and hold times—be patient and persistent even if it takes 30+ minutes on the phone.
Stop payment authorization on your credit card or bank as a last resort to prevent further charges, especially if customer service is uncooperative.
Dispute charges through your bank or credit card provider if JPay continues charging after cancellation requests; provide proof of cancellation attempts.
Use PayPal dispute process if payments went through PayPal, escalating to call a real person via PayPal’s contact options for quicker resolution.
Cancel or deauthorize payment methods linked to your account to block future charges directly.
Be aware that cancellation buttons or online options may not work immediately or at all; phone calls are often required.
Use firm, clear language without being confrontational to emphasize your intention to cancel and avoid extended arguments.
Document all interactions with customer service including date, time, and representative’s name for escalation or disputes later.
If the company tries to reverse your cancellation, call back immediately and repeat cancellation request to reinforce it.
Report unfair cancellation practices to consumer protection agencies if you encounter illegal or deceptive tactics.
Poor quality video visits: pixelated, choppy, freezing, frequent disconnections.
Frustration with company practices: perceived greediness, caring only about fees.
Accusations of censorship: practices intended to make users pay more.
Deleted accounts and access issues: account problems leading to service loss.
General dissatisfaction: recommendation to stop using service due to quality and support problems.
Legal and consumer protection concerns: customers advised to pursue complaints with Attorney General offices.
JPay Refund Script
Script
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Dear JPay, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
JPay Refund Policy
JPay allows users to cancel recurring payments at any time, but it must be done at least ten business days before the scheduled payment date. Cancellations can be completed by logging into the JPay account, navigating to the "Send Money" tab, selecting "Recurring Payments," and clicking "Delete." Refunds are available if JPay does not forward money within 10 days, with a written refund request required by mail to their customer service address.
The Easiest Way to Get a JPay Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from JPay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
JPay allows you to cancel recurring payments, but you must do so at least 10 business days prior to the scheduled payment date. This means you can't cancel immediately if the payment date is too close, which can be a frustrating lock-in period to be aware of. There are no explicit mentions of contracts, early-cancellation fees, or other gimmicks, but the 10-day advance notice is the key limitation on canceling your subscription or membership payments.
Poor quality video visits: pixelated, choppy, freezing, frequent disconnections.
Frustration with company practices: perceived greediness, caring only about fees.
Accusations of censorship: practices intended to make users pay more.
Deleted accounts and access issues: account problems leading to service loss.
General dissatisfaction: recommendation to stop using service due to quality and support problems.
Legal and consumer protection concerns: customers advised to pursue complaints with Attorney General offices.
First and last name associated with the JPay account
Email address used on the JPay account
JPay account phone number (optional but sometimes requested)
Details about the subscription or service to be cancelled (e.g., "JPay email," "VideoConnect," or specifying a transaction or recurring payment you want to stop)
Last four digits of the card on file (if referencing a payment method for cancellation)
Facility or inmate account information if applicable (when services are linked to a specific inmate or correctional facility)
Reason for cancellation (sometimes requested for feedback)
Preferred communication method for follow-up (phone or email)
Before cancelling your JPay subscription or account, know that you will lose access to all JPay services including sending money, setting up video calls, and other features. Any scheduled or recurring transactions will be stopped, but pending transactions initiated before cancellation will still be processed. Deposits made to a jailed individual's account are non-refundable and will still be delivered. You should also cancel any scheduled video chat sessions beforehand, as these are not refunded and will be cancelled immediately upon account closure. To cancel, you need to contact JPay customer service directly; account deletion is not available online.
JPay allows users to cancel recurring payments at any time, but it must be done at least ten business days before the scheduled payment date. Cancellations can be completed by logging into the JPay account, navigating to the "Send Money" tab, selecting "Recurring Payments," and clicking "Delete." Refunds are available if JPay does not forward money within 10 days, with a written refund request required by mail to their customer service address.
You do not need your password to cancel or close your subscription or account on JPay. You can close your JPay account by calling their support at (800) 574-JPAY (5729) or by using the JPay iOS app and selecting 'Close Account.' Password authentication is not mentioned as a requirement for this process. If you ever need to reset your password for other purposes, you can do so on JPay's website, typically at their standard password reset page, but it is not needed specifically for cancellation.
We've actually written a step by step guide on how to get a refund from JPay. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your JPay subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your JPay account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel JPay online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
JPay JPay.com JPay Payment JPay Service JPay Transaction
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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