Keen is a footwear company that designs and sells outdoor and lifestyle shoes, boots, and sandals for men, women, and kids. Keen is known for its innovative designs and use of environmentally sustainable materials, and its products are popular among hikers, campers, and outdoor enthusiasts. The company's website, keenfootwear.com, allows customers to browse and purchase products online, and they can also take advantage of free shipping and free returns within 90 days of purchase. Keen also offers a satisfaction guarantee, which means that if a customer is not completely satisfied with their purchase, they can request a refund. This refund policy ensures that customers can shop with confidence and helps to build trust and loyalty with the Keen brand.
Keen offers a generous refund policy for customers who are not completely satisfied with their purchase. Customers can request a refund for any reason within 90 days of purchase, as long as the product is in new and unused condition and is returned with its original packaging. Refunds will be issued to the original form of payment and will include the cost of the product, as well as any taxes and shipping charges.
To initiate a refund, customers can fill out a return form on the Keen website and print a prepaid shipping label. The product can then be shipped back to Keen for processing. Once the return is received and processed, customers can expect to receive their refund within 5-10 business days.
If the product is defective or damaged upon receipt, customers can also request a refund or exchange. In this case, customers should contact Keen's customer service team to report the issue and to receive instructions for returning the product.
Keen also offers a warranty on its products, which covers defects in materials and workmanship for one year from the date of purchase. If a product fails due to a manufacturing defect within this period, customers can contact Keen's customer service team to initiate a warranty claim. Keen will either repair or replace the product, or issue a refund if neither option is feasible.
Keen doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Keen's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
Once a return is received and processed by Keen, customers can expect to receive their refund within 5-10 business days. The refund will be issued to the original form of payment, and will include the cost of the product, as well as any taxes and shipping charges that were paid at the time of purchase. Customers should keep in mind that it may take an additional few days for the refund to appear on their bank or credit card statement, depending on the processing time of their financial institution. Overall, Keen's refund process is relatively quick and straightforward, and their generous 90-day return policy provides customers with peace of mind and the assurance that they can shop with confidence.
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