Keranique offers a hair regrowth system designed to help women with thinning hair, including shampoo, conditioner, and an FDA-approved hair regrowth treatment. They provide a subscription service called Auto-Replenish, which automatically sends and bills you for shipments based on your selection. You can cancel this subscription anytime without commitment by contacting their customer service. Additionally, every shipment includes a 30-day money-back guarantee if you're not satisfied with the product.
The cancellation process requires calling a dedicated phone number and providing detailed account information, which can take around 10 minutes. While the steps are straightforward, the need to speak to an agent and confirm the cancellation adds a moderate level of difficulty compared to simple online cancellations.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Keranique subscription.
How to Cancel Keranique: Step by Step
If you purchased through Keranique.com:
Dial 1-888-805-4271 to reach customer service.
Inform the agent that you wish to cancel your subscription.
Provide the representative with your personal information when prompted:
First Name
Last Name
Email Address on account
Phone Number on Account
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Country (if outside USA)
Inquire if you will be charged again after cancellation if unsure.
Request a refund if applicable.
Obtain a confirmation number or email for the cancellation.
Keep the cancellation information on file for your records.
How to Contact Keranique
If you need assistance, here's how you can get in touch with Keranique's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Keranique Refund
Call the cancellation number 1-888-805-4271 directly and speak clearly—have all your account details ready (name, email, phone, address).
Be firm and explicit: tell them you want to cancel your subscription immediately and do not want to be charged again.
Ask for a verbal confirmation code or email confirmation of cancellation and save it as proof.
Cancel before the trial or billing period ends to avoid unexpected charges.
If the first customer service rep resists cancellation, escalate politely by asking to speak to a supervisor or manager.
Use assertive language like "This is my final decision" or "I expect no further charges" to avoid getting trapped in upsell or delay tactics.
Document every interaction including dates, names, and times in case you need to dispute charges or escalate further.
Return unopened products within any allowed refund window to increase chances of refund or cancellation.
Time your cancellation call during weekday business hours for better chance of reaching a live representative promptly.
If phone cancellation fails, try customer support email with clear cancellation request, referencing your account and any previous confirmation codes.
Some users found that mentioning potential chargebacks or complaints to consumer protection agencies sometimes sped up successful cancellations.
Why Do People Request Refunds from Keranique
Unwanted subscription enrollment often without clear consent.
Difficulty cancelling subscriptions, with repeated billing after cancellation requests.
Continuity program confusion, where customers receive multiple shipments or charges unintentionally.
Billing issues such as double charges or unauthorized payments.
Poor customer service, including unresponsiveness, rude representatives, and unresolved complaints.
Product dissatisfaction, including no results or adverse reactions like scalp issues.
Deceptive or misleading marketing and business practices, leading to trust issues.
High costs after introductory offers, making ongoing purchases expensive.
Receiving shipments not wanted or ordered, requiring returns and causing inconvenience.
Pressure to buy more product even after expressing dissatisfaction or cancellation intentions.
Keranique Refund Script
Script
Copy
Dear Keranique, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Keranique
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Keranique Refund Policy
Keranique's subscription cancellation policy allows Auto-Replenish customers to cancel anytime without commitment by contacting their 24-hour customer service or canceling online. Additionally, every shipment includes a 30-Day Money Back Guarantee, where customers can return products within 30 days of delivery for a full refund, even if the products are empty (excluding shipping and processing fees).
Get help with your refund
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The Easiest Way to Get a Keranique Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Keranique—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Keranique uses an Auto-Replenish subscription model where shipments and billing happen automatically unless you cancel. There is no long-term commitment or contract, and you can cancel your subscription anytime by contacting their 24-hour customer service or online. However, be aware that billing continues until you actively cancel, so you need to take action to avoid further charges.
Unwanted subscription enrollment often without clear consent.
Difficulty cancelling subscriptions, with repeated billing after cancellation requests.
Continuity program confusion, where customers receive multiple shipments or charges unintentionally.
Billing issues such as double charges or unauthorized payments.
Poor customer service, including unresponsiveness, rude representatives, and unresolved complaints.
Product dissatisfaction, including no results or adverse reactions like scalp issues.
Deceptive or misleading marketing and business practices, leading to trust issues.
High costs after introductory offers, making ongoing purchases expensive.
Receiving shipments not wanted or ordered, requiring returns and causing inconvenience.
Pressure to buy more product even after expressing dissatisfaction or cancellation intentions.
First and Last Name
Invoice Number or Customer ID
Phone Number
Email Address (recommended for written confirmation)
Country (for support routing)
Day and Time to Call Back (if requesting phone assistance)
Reason for Cancellation (may be requested but not mandatory)
Details of Subscription or Service (such as product or plan you wish to cancel)
Before cancelling your Keranique subscription, know that cancellations can be done anytime by contacting their 24-hour customer service or through the online portal. Once cancelled, you will lose access to the auto-replenishment service, meaning no further product shipments or billing will occur. Keep in mind that canceling means you will no longer receive Keranique products or any benefits tied to the subscription. It’s important to cancel prior to the next shipment processing to avoid being charged for the next cycle.
Keranique's subscription cancellation policy allows Auto-Replenish customers to cancel anytime without commitment by contacting their 24-hour customer service or canceling online. Additionally, every shipment includes a 30-Day Money Back Guarantee, where customers can return products within 30 days of delivery for a full refund, even if the products are empty (excluding shipping and processing fees).
To cancel your Keranique subscription, you need to call their customer service at 1-888-805-4271 and provide your account information such as your name, email, phone number, and address. There is no mention of needing your password to cancel by phone. However, if you do need to manage your account or reset your password, you can visit their login page at https://myaccount.keranique.com/login to reset your password.
We've actually written a step by step guide on how to get a refund from Keranique. Check it out!
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Keranique subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Keranique account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Keranique online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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