Can I Cancel Keranique at Any Time?

Keranique uses an Auto-Replenish subscription model where shipments and billing happen automatically unless you cancel. There is no long-term commitment or contract, and you can cancel your subscription anytime by contacting their 24-hour customer service or online. However, be aware that billing continues until you actively cancel, so you need to take action to avoid further charges.

Why Do People Cancel Keranique?

Unwanted subscription enrollment often without clear consent.Difficulty cancelling subscriptions, with repeated billing after cancellation requests.Continuity program confusion, where customers receive multiple shipments or charges unintentionally.Billing issues such as double charges or unauthorized payments.Poor customer service, including unresponsiveness, rude representatives, and unresolved complaints.Product dissatisfaction, including no results or adverse reactions like scalp issues.Deceptive or misleading marketing and business practices, leading to trust issues.High costs after introductory offers, making ongoing purchases expensive.Receiving shipments not wanted or ordered, requiring returns and causing inconvenience.Pressure to buy more product even after expressing dissatisfaction or cancellation intentions.

What Information Do I Need to Cancel Keranique?

First and Last Name Invoice Number or Customer ID Phone Number Email Address (recommended for written confirmation) Country (for support routing) Day and Time to Call Back (if requesting phone assistance) Reason for Cancellation (may be requested but not mandatory) Details of Subscription or Service (such as product or plan you wish to cancel)

What Should I Know Before Cancelling Keranique?

Before cancelling your Keranique subscription, know that cancellations can be done anytime by contacting their 24-hour customer service or through the online portal. Once cancelled, you will lose access to the auto-replenishment service, meaning no further product shipments or billing will occur. Keep in mind that canceling means you will no longer receive Keranique products or any benefits tied to the subscription. It’s important to cancel prior to the next shipment processing to avoid being charged for the next cycle.

What is Keranique's Cancellation Policy?

Keranique's subscription cancellation policy allows Auto-Replenish customers to cancel anytime without commitment by contacting their 24-hour customer service or canceling online. Additionally, every shipment includes a 30-Day Money Back Guarantee, where customers can return products within 30 days of delivery for a full refund, even if the products are empty (excluding shipping and processing fees).

Do I Need My Keranique Password to Cancel?

To cancel your Keranique subscription, you need to call their customer service at 1-888-805-4271 and provide your account information such as your name, email, phone number, and address. There is no mention of needing your password to cancel by phone. However, if you do need to manage your account or reset your password, you can visit their login page at https://myaccount.keranique.com/login to reset your password.

Can I Get a Refund from Keranique?

We've actually written a step by step guide on how to get a refund from Keranique. Check it out!

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How To Cancel Your Keranique Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 18, 2025

4 min read

Difficulty

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Easy Medium Very Hard

The cancellation process requires calling a dedicated phone number and providing detailed account information, which can take around 10 minutes. While the steps are straightforward, the need to speak to an agent and confirm the cancellation adds a moderate level of difficulty compared to simple online cancellations.

Estimated Time

On average, it takes 00 20 minutes to cancel a Keranique subscription.

How to Contact Keranique

If you need assistance, here's how you can get in touch with Keranique's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Keranique subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Keranique account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Keranique online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.