Cancel Pinger

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Pinger is a telecommunications company that provides free texting and calling services to its users. The company offers a mobile app called "TextFree" that allows users to send and receive text messages and make voice calls over a Wi-Fi connection. Pinger's services are available in the United States and Canada, and the company has millions of users. Pinger also provides a paid service called "TextFree Plus" that allows users to make calls to landlines and send texts to international numbers.

Pinger's refund policy applies to purchases made through the TextFree app, including subscriptions to TextFree Plus. Users can request a refund within 48 hours of making a purchase, as long as they have not used the service during that time. Refunds may also be granted in cases where the service does not function as expected, or if the user experiences technical issues that cannot be resolved by Pinger's customer support team.

To request a refund from Pinger, users must contact the company's customer support team through the TextFree app or the Pinger website. Refunds are typically processed within 5-7 business days after the request is approved. However, it may take longer for the refund to appear in the user's account, depending on the user's bank or payment processor.

It's important to note that Pinger's refund policy only applies to purchases made through the TextFree app. Users who have issues with charges made to their credit card for Pinger's services should contact their bank or credit card company directly to initiate a chargeback or dispute.

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Pinger Refund Policy

Pinger, a mobile app developer and provider of texting and calling services, offers a refund policy for its paid services, such as subscriptions to Pinger Premium or Pinger International Calling. Customers who are not satisfied with these services may request a refund within 30 days of the original purchase date. Refunds are only available for the most recent charge and will not be issued for any previous charges or subscription periods.

To request a refund, customers must contact Pinger's customer support team via email or through the in-app support center. The refund request must include the customer's account information, the date of the charge, the amount charged, and the reason for the refund. Once the request is received, Pinger's customer support team will review the request and determine whether the refund is eligible.

If the refund request is approved, Pinger will issue a refund to the original form of payment within 5-7 business days. The refund amount will be for the amount of the most recent charge and may take up to 10 business days to appear on the customer's account, depending on the financial institution. Pinger reserves the right to deny any refund request that is outside of the refund policy or if the company suspects any fraudulent activity.

It's important to note that some Pinger services, such as in-app purchases for virtual phone numbers or credits, are non-refundable. Customers should carefully review the terms and conditions of any purchase before completing the transaction. Additionally, refunds for purchases made through third-party platforms, such as the Apple App Store or Google Play Store, must be requested through those platforms and are subject to their own refund policies.

In summary, Pinger offers a 30-day refund policy for its paid services, with refunds only available for the most recent charge. Refund requests must be submitted through customer support, and approved refunds will be issued within 5-7 business days. Non-refundable purchases include in-app purchases for virtual phone numbers or credits, and refunds for purchases made through third-party platforms must be requested through those platforms.