3 - Select the customer whose subscription you want to cancel.
4 - Locate the Entitlements card for that customer.
5 - Click on the "..." menu associated with the subscription you wish to cancel.
6 - Select"Cancel subscription" from the dropdown options.
7 - The subscription will remain active until the end of the current billing period. Access to entitlements will continue until then.
How to Cancel RevenueCat on Apple
1 - Open your device and go to Settings.
2 - Tap on your Apple ID at the top of the screen.
3 - Select Subscriptions.
4 - Find the subscription you want to cancel.
5 - Tap on the subscription.
6 - Tap"Cancel Subscription" and confirm your cancellation.
How to Cancel RevenueCat on Google Play
1 - Open the Google Play Store app on your Android device.
2 - Tap on the Menu icon (three horizontal lines).
3 - Select Subscriptions.
4 - Find the subscription you wish to cancel.
5 - Tap on the subscription.
6 - Select"Cancel Subscription" and follow prompts to confirm.
How to Cancel RevenueCat on a different billing source
1 - Please refer to the specific billing provider's cancellation instructions.
RevenueCat helps app makers manage and grow subscriptions on iOS, Android, and the web by handling in-app purchases and billing in one simple system. It's like a one-stop shop that takes care of charging you, validating your receipts, and updating subscription info so the app creators don’t have to worry about all the technical stuff. If you’re seeing a charge from RevenueCat, it’s likely from a subscription you have with an app that uses their system to handle payments and subscriptions for you. They also give developers tools to customize subscription offers and track how things are going behind the scenes.
Based on RevenueCat's documented process, a user can cancel a subscription directly from the customer profile in the dashboard by selecting 'Cancel subscription' from a menu. This straightforward step within the dashboard is easy to access and complete, leading to a low difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a RevenueCat subscription.
How to Contact RevenueCat
If you need assistance, here's how you can get in touch with RevenueCat's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a RevenueCat Refund
Direct the user to the app store subscription management page via a link or URL, such as 'https://play.google.com/store/account/subscriptions?package=YOUR_PACKAGE_ID', to make cancellation straightforward.
Use simple, clear language emphasizing the ease of managing or canceling subscriptions through the app or store, to avoid confusion and resistance.
Encourage cancellation at appropriate times, such as near renewal or billing dates, to ensure the cancellation takes effect without additional charges.
Escalate by reaching out directly to app store support (Google Play or Apple App Store) if cancellation through RevenueCat's interface or linked app store interface is ineffective.
Remind users that RevenueCat itself cannot cancel subscriptions directly; only the user or the app stores can perform cancellations.
If the app still runs unrestricted after cancellation, advise restarting the app or device to update the subscription state properly.
Look for the "manage subscriptions" link within the app or in user emails, as this often redirects to the correct cancellation page on the app store.
Avoid unnecessary steps or complications; a smooth cancellation experience is often tied to the app providing direct and minimal-step access to subscription management.
Why Do People Request Refunds from RevenueCat
Cost concerns: Membership or subscription fees become too expensive or no longer fit the budget.
Lack of usage: Users find they do not use the service enough to justify continuing payment.
Dissatisfaction with features: The service lacks desired features or the features do not work as expected.
Poor customer service: Negative experiences with support deter continued membership.
Technical issues: Persistent bugs or crashes make the service frustrating to use.
Better alternatives: Users discover competitors offer more value or better pricing.
Unwanted auto-renewals: Subscribers forget cancellation before auto-renew and want refunds.
Privacy concerns: Users become wary of data handling or sharing practices.
Change in personal needs: The product or service no longer fits the user’s lifestyle or interests.
Difficult cancellation process: If canceling is complicated, users may try to get refunds instead of continuing.
RevenueCat Refund Script
Script
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Dear RevenueCat, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About RevenueCat
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RevenueCat Refund Policy
RevenueCat's subscription cancellation policy allows a customer's subscription to be cancelled, which means the subscription will expire at the end of the current billing period. The customer retains access to their subscription entitlements until the subscription officially expires.
Get help with your refund
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The Easiest Way to Get a RevenueCat Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from RevenueCat—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
RevenueCat subscriptions automatically renew each billing cycle, and cancellation must be done at least 30 days prior to renewal to avoid being charged again. There are no explicit lock-in contracts or early cancellation fees mentioned, but you should be aware that the subscription continues through the current billing period after cancellation, and you must actively cancel to stop future charges. Also, deleting a user from RevenueCat does not cancel the subscription itself—you must cancel through the actual platform or app store managing the subscription.
Cost concerns: Membership or subscription fees become too expensive or no longer fit the budget.
Lack of usage: Users find they do not use the service enough to justify continuing payment.
Dissatisfaction with features: The service lacks desired features or the features do not work as expected.
Poor customer service: Negative experiences with support deter continued membership.
Technical issues: Persistent bugs or crashes make the service frustrating to use.
Better alternatives: Users discover competitors offer more value or better pricing.
Unwanted auto-renewals: Subscribers forget cancellation before auto-renew and want refunds.
Privacy concerns: Users become wary of data handling or sharing practices.
Change in personal needs: The product or service no longer fits the user’s lifestyle or interests.
Difficult cancellation process: If canceling is complicated, users may try to get refunds instead of continuing.
App User ID (unique identifier for the user within RevenueCat)
Access to the user’s customer profile in the RevenueCat dashboard
Subscription details (identification of the specific subscription to be canceled, usually found in the "Entitlements" card for the user)
Store Transaction Identifier (required for API-based cancellation; found in dashboard events, webhooks, scheduled data exports, or sometimes API data)
Access to the RevenueCat dashboard or administrative portal
Access to the Customer Portal link sent to the user via email (for manual self-cancellation by users via Web Billing emails)
Before cancelling a subscription, membership, or bill through RevenueCat, it's important to know that your subscription will continue until the end of the current billing period, after which you will lose access to any premium content or features tied to that subscription. Cancelling does not immediately revoke access, but once the subscription expires, you will no longer have the entitlements provided by the subscription. Additionally, if a refund is issued upon cancellation, access is removed immediately. Keep in mind that app functionality might remain for a short period after cancelling until the app or device is restarted, as some changes only take effect then.
RevenueCat's subscription cancellation policy allows a customer's subscription to be cancelled, which means the subscription will expire at the end of the current billing period. The customer retains access to their subscription entitlements until the subscription officially expires.
To cancel your subscription with RevenueCat, you will need to do it yourself as developers or RevenueCat staff do not have the ability to cancel subscriptions on your behalf. Typically, this cancellation is done through the platform where the subscription was originally purchased (such as the App Store or Google Play), and password authentication on RevenueCat's site is not involved in this process. However, if you need to access your RevenueCat account for any reason and require a password reset, you can do so here: https://app.revenuecat.com/forgot_password.
We've actually written a step by step guide on how to get a refund from RevenueCat. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your RevenueCat subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your RevenueCat account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel RevenueCat online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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