1 - Select Account (person icon) → in the app, Menu (3 bars)
2 - Select Robinhood Gold
3 - Select Cancel membership
4 - You will retain access to Gold’s premium features until the end of your current billing cycle.
5 - To avoid additional charges, be sure to cancel before your next billing date, which can be found by navigating to Account → in the app, Menu (3 bars) → Robinhood Gold.
6 - Ensure you close your Robinhood Gold Credit Card account before canceling your subscription.
Robinhood is an online platform where you can buy and sell stocks, options, and cryptocurrencies easily without paying traditional commissions. They offer a subscription called Robinhood Gold for $5 a month, which gives you extra perks like access to bigger investments, margin trading, special portfolio management, and faster deposits. If you see a charge from Robinhood, it might be from this Gold subscription or other services related to your investing account. You can try Robinhood Gold free for 30 days before deciding if you want to keep it.
Canceling a subscription like Robinhood Gold is relatively straightforward as it can be done directly through the app via the account settings and subscription section, but some users might find it slightly complex due to app navigation or need to be mindful of immediate access loss when canceling.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Robinhood subscription.
How to Contact Robinhood
If you need assistance, here's how you can get in touch with Robinhood's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Robinhood Refund
Sell any stocks purchased with Robinhood Gold credit before attempting cancellation to ensure no margin balance blocks downgrade.
Cancel the subscription from settings immediately once eligible to avoid next billing cycle charge.
Time cancellation carefully—cancel at least a day before the free trial or billing date to avoid automatic charges (e.g., $75 fee).
If charged improperly, politely but firmly dispute the fee with Robinhood support, emphasizing timing and trial period.
If support refuses refund, escalate with the payment provider by disputing the charge through your credit card issuer.
Keep communication professional but persistent, mentioning exact dates of trial start, cancellation attempts, and charges.
Monitor your subscriptions regularly inside the app to catch upcoming charges early.
Be aware that immediate loss of Gold features happens on cancellation, so plan to downgrade only when you are ready.
If stuck with a margin balance, clear it by selling assets or depositing funds before canceling.
Some users recommend contacting Robinhood support via in-app chat or email for assistance if the app’s cancellation process does not work as expected.
Why Do People Request Refunds from Robinhood
Referral links randomly reject new members without valid explanations.
Extremely difficult to contact customer service; navigating automated FAQs and reaching a phone number is challenging.
Agent wait times are misleading and can take up to 15 hours for a reply, delaying account closure.
Slow and unresponsive to IRA fund transfer requests to other platforms.
Cannot cancel Robinhood Gold subscription via mobile app; requires a computer.
Additional obstacles and delays in closing brokerage accounts, such as waiting for cash sweeps and dividends.
Poor customer service experience, including lack of direct phone support, slow responses, no email alerts for replies, and automated messages.
Compared to competitors, Robinhood's customer service is significantly worse.
Robinhood stalling users from closing accounts, making the process frustrating and lengthy.
General difficulty in contacting customer service and resolving issues is a major reason to avoid or cancel Robinhood subscription.
Robinhood Refund Script
Script
Copy
Dear Robinhood, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Robinhood
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Robinhood Refund Policy
Robinhood Gold subscription can be canceled through the app by selecting Account → Robinhood Gold → Cancel membership. After canceling, you retain access to premium features until the end of the current billing cycle, but must cancel before the next billing date to avoid charges. Note that you can only cancel Robinhood Gold after closing your Robinhood Gold Credit Card account.
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The Easiest Way to Get a Robinhood Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Robinhood—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Robinhood requires you to first close your Robinhood Gold Credit Card account before you can cancel your Robinhood Gold subscription, which can be a significant hurdle since the credit account closure is irreversible and final. There are no early termination fees, but you must cancel before the next billing date to avoid being charged for the next cycle, and you lose access to premium features immediately after cancellation. Essentially, you can't cancel your Gold subscription instantly or freely if you have an active credit card linked to it, which can feel like a lock-in gimmick to some users.
Referral links randomly reject new members without valid explanations.
Extremely difficult to contact customer service; navigating automated FAQs and reaching a phone number is challenging.
Agent wait times are misleading and can take up to 15 hours for a reply, delaying account closure.
Slow and unresponsive to IRA fund transfer requests to other platforms.
Cannot cancel Robinhood Gold subscription via mobile app; requires a computer.
Additional obstacles and delays in closing brokerage accounts, such as waiting for cash sweeps and dividends.
Poor customer service experience, including lack of direct phone support, slow responses, no email alerts for replies, and automated messages.
Compared to competitors, Robinhood's customer service is significantly worse.
Robinhood stalling users from closing accounts, making the process frustrating and lengthy.
General difficulty in contacting customer service and resolving issues is a major reason to avoid or cancel Robinhood subscription.
Robinhood account login credentials (username/email and password)
Access to the Robinhood app or website for account management
Robinhood Gold Credit Card account closure (if you have one, it must be canceled before downgrading Gold)
No pending deposits over $1,000 (all deposits must clear or be under the limit)
Margin balance not exceeding required limits (may need to liquidate positions or deposit funds)
No pending margin-related orders (cancel any outstanding orders; fractional order restrictions may apply)
Unpaid interest or service fees settled (cash balance must cover accrued charges, typically paid on billing date)
Sufficient funds for options collateral (collateral must be covered and deposit must clear)
Robinhood account billing cycle date (cancel before this date to avoid additional charges)
Confirmation of cancellation upon completion (check for email or in-app message)
Contact information for Robinhood support (if additional assistance is needed)
Before cancelling your Robinhood Gold subscription, know that you will retain access to premium Gold features until the end of your current billing cycle, but you'll lose access after that. Cancelling means losing benefits such as Level II market data and margin investing available with Gold. Gold-level Instant Deposits remain accessible through the paid period after cancellation, but new Gold-level Instant Deposits cannot be initiated until you resubscribe. Also, any uninvested cash will revert to a lower non-Gold interest rate at the end of your billing cycle. To avoid being charged for the next cycle, cancel before your next billing date. Additionally, you can only cancel the subscription after closing your Robinhood Gold Credit Card account if you have one.
Robinhood Gold subscription can be canceled through the app by selecting Account → Robinhood Gold → Cancel membership. After canceling, you retain access to premium features until the end of the current billing cycle, but must cancel before the next billing date to avoid charges. Note that you can only cancel Robinhood Gold after closing your Robinhood Gold Credit Card account.
To cancel your Robinhood Gold subscription, you need to log in to your Robinhood account since cancellation is done through the app by navigating to Settings > Robinhood Gold and selecting Cancel Membership. This process implies that you need access to your account, which means having your password is necessary. If you have forgotten your password, you can reset it here: https://robinhood.com/reset-password. There's no indication of phone or chat support allowing cancellation without password authentication.
We've actually written a step by step guide on how to get a refund from Robinhood. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Robinhood subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Robinhood account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Robinhood online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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