Securus Technologies helps people stay connected with loved ones in correctional facilities through phone and video communication services. They offer subscription plans that make billing simpler and more predictable, such as a call subscription that allows up to 100 calls per month for a fixed price, and a video subscription plan that offers more affordable video sessions with a fixed monthly cost. Beyond that, they provide payment services for things like court fines and bail. So, if you're seeing charges from them, it’s probably for using these communication services or payment processing.
Canceling a subscription with Securus Technologies involves a straightforward online process by logging into the account and selecting the option to close the account. The process is generally clear but some users might find the refund processing times and the inability to close some account types online a minor inconvenience.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a securus technologies subscription.
How to Cancel securus technologies: Step by Step
If you purchased through the Securus Website:
Log in to your Securus account on the website.
Navigate to the Account Management section.
Locate the Subscriptions section.
Click on Unsubscribe next to the facility you wish to unsubscribe from.
You will be prompted to provide a reason for the cancellation; select a reason from the list.
After selecting a reason, the Unsubscribe option will become clickable.
Click Complete Cancellation to finalize the cancellation of your subscription.
You can continue to use the Video Subscription until the end of the current billing cycle, but it will not renew thereafter.
Please note that refunds are not available for missed sessions or for the monthly subscription fee.
If you purchased through a Mobile App:
Open the app on your device.
Log in to your account within the app.
Tap on your profile icon or Account Management.
Go to the Subscriptions section.
Choose the subscription you wish to cancel.
Tap on Unsubscribe and confirm your selection.
Follow the prompts to provide any required information for cancellation.
The subscription will remain active until the end of the billing cycle, after which it will not renew.
How to Contact securus technologies
If you need assistance, here's how you can get in touch with securus technologies's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Tips and Tricks for Getting a securus technologies Refund
Insist on speaking directly to a representative via phone, as cancellations cannot be completed online or through the app.
Call early when the call center opens to avoid busy lines and long wait times.
Be prepared for a retention pitch; firmly state you want to cancel and mention you are aware of your payment obligations.
Document all communication attempts including dates, times, and names of representatives.
If phone cancellation fails or is not answered, immediately contact your bank or credit card to stop payment or dispute further charges.
Disable any autopay options in your account settings online if accessible.
Use firm but polite language such as "I am requesting a full cancellation and refund as this service is no longer needed."
Leverage timing by cancelling right after a billing cycle starts to maximize time before next charge.
Some users have had success by threatening to contact consumer protection agencies or dispute charges through their bank.
Keep monitoring your bank statements after cancellation to ensure no unauthorized charges reoccur.
If phone attempts and account settings fail, simply stop payment via your bank and authorize disputing the recurring charge.
Why Do People Request Refunds from securus technologies
Unexpected billing charges, such as being charged for plans they did not intend to purchase.
Inability to afford charges or subscription fees.
Lack of clear pricing options and confusing plan descriptions.
Poor customer service and difficulty communicating with support for cancellations or refunds.
Automatic subscription renewals without explicit consent.
Technical issues such as canceled scheduled visits or inability to use purchased services.
Accidental purchases or fund allocations to wrong categories with refusal of refunds.
Service dissatisfaction including no refunds for unused or missed sessions and subscription dissatisfaction.
Account deletion concerns where deleting an account voids scheduled sessions without refunds.
securus technologies Refund Script
Script
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Dear securus technologies, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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securus technologies Refund Policy
Securus Technologies allows account deletion via customer care or app, with refunds issued based on payment method—credit card refunds take 2-3 business days, while Western Union or check refunds take 2-3 weeks. Direct Bill accounts have a closure wait period for pending charges, and prepaid deposits like Securus Debit and eMessaging stamps are non-refundable. VideoConnect subscriptions auto-renew monthly, require cancellation before account deletion, and do not offer refunds for missed sessions or subscription fees, with the subscription active until the end of the billing cycle after cancellation.
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The Easiest Way to Get a securus technologies Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from securus technologies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Securus Technologies requires you to contact them directly by phone to cancel subscription or accounts, which can be a delay tactic. Refunds for prepaid balances are processed but non-prepaid deposits may not be refundable, particularly for incarcerated individuals. There are no explicit early-cancellation or lock-in fees mentioned, but account termination is at their sole discretion and may include immediate suspension without notice, which could lock you out of the service abruptly. Be aware that closing an account might take several business days for refunds, and final billing for direct bill accounts can be delayed 7-10 days to clear unbilled charges.
Unexpected billing charges, such as being charged for plans they did not intend to purchase.
Inability to afford charges or subscription fees.
Lack of clear pricing options and confusing plan descriptions.
Poor customer service and difficulty communicating with support for cancellations or refunds.
Automatic subscription renewals without explicit consent.
Technical issues such as canceled scheduled visits or inability to use purchased services.
Accidental purchases or fund allocations to wrong categories with refusal of refunds.
Service dissatisfaction including no refunds for unused or missed sessions and subscription dissatisfaction.
Account deletion concerns where deleting an account voids scheduled sessions without refunds.
Before cancelling your subscription, membership, or bill with Securus Technologies, be aware that cancellation or termination means immediate loss of access to all Securus products and services linked to your account. Your account data, including passwords and any files or content stored within your account, may be deleted and unrecoverable. Securus may also bar further use of their products. It's advisable to back up any important messages, documents, or media before cancelling, as the company is not liable for any data loss after termination. Additionally, cancellations may be processed automatically if payments are missed or inactivity is prolonged.
Securus Technologies allows account deletion via customer care or app, with refunds issued based on payment method—credit card refunds take 2-3 business days, while Western Union or check refunds take 2-3 weeks. Direct Bill accounts have a closure wait period for pending charges, and prepaid deposits like Securus Debit and eMessaging stamps are non-refundable. VideoConnect subscriptions auto-renew monthly, require cancellation before account deletion, and do not offer refunds for missed sessions or subscription fees, with the subscription active until the end of the billing cycle after cancellation.
To cancel your Securus Technologies (securustechnologies.com) Video Connect Unlimited subscription, you do not need your password; you can unsubscribe directly through the website by selecting the unsubscribe option and confirming your cancellation. However, if you need to reset your password for any account access, you can do so at this reset password page: https://scc.securustech.net/login/forgotPassword. If you want to delete the entire account, you may need to contact customer care or use the app, where verifying your details might require account access.
We've actually written a step by step guide on how to get a refund from securus technologies. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your securus technologies subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your securus technologies account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel securus technologies online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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