2 - Click on your profile icon in the top right corner.
3 - Select Account Settings from the dropdown menu.
4 - Navigate to the Billing section on the left sidebar.
5 - Find the Subscription details.
6 - Click on Cancel Subscription.
7 - Follow the on-screen prompts to confirm the cancellation.
8 - You should receive a confirmation email regarding your cancellation.
How to Cancel Sketch on the Apple App Store
1 - Open the Settings app on your iOS device.
2 - Tap your name at the top of the screen.
3 - Select Subscriptions.
4 - Find Sketch in the list of subscriptions.
5 - Tap on Sketch and select Cancel Subscription.
6 - Confirm the cancellation on the next screen.
How to Cancel Sketch on Google Play
1 - Open the Google Play Store app on your device.
2 - Tap on the hamburger menu (three horizontal lines) in the top left corner.
3 - Select Subscriptions.
4 - Find your Sketch subscription in the list.
5 - Tap on it and select Cancel Subscription.
6 - Follow the instructions to confirm the cancellation.
How to Cancel Sketch on a company credit card
1 - Log into your Sketch account on the website.
2 - Click on your profile icon in the top right corner.
3 - Select Account Settings.
4 - Go to the Billing section.
5 - Find the Payment Methods area.
6 - Remove the card associated with the subscription.
7 - Check the Subscription section to ensure it reflects the cancellation.
Sketch is a design tool that helps people create and collaborate on digital projects, like websites and apps. They offer subscription plans for users, which give access to all their cool features and updates. If you see a charge from Sketch, it’s likely for your monthly or yearly subscription, allowing you to keep working on your designs without interruption.
Cancelling a subscription to Sketch involves navigating through their account settings and can require specific information about the plan. While it's not overly complicated, it may take some users a little time to find the necessary options.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Sketch subscription.
How to Contact Sketch
If you need assistance, here's how you can get in touch with Sketch's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Sketch Refund
Document Everything: Keep a record of all your communications regarding the cancellation.
Time Your Request: Try to cancel first thing in the morning or during off-peak hours when it may be easier to reach someone.
Be Direct: Clearly state that you want to cancel your subscription without unnecessary details.
Polite Persistence: If the first representative is unhelpful, politely ask to speak to a supervisor or a different agent.
Use the Chat Feature: If available, use live chat instead of phone support; it may be quicker and provide a transcript of the conversation.
Leverage Loyalty: Remind them of your tenure as a user; they might offer a deal to keep you.
Ask for Confirmation: Request a confirmation email or number for your cancellation to ensure it's processed.
Check for Trials: If you’ve recently started a free trial, cancel it before the billing period begins.
Escalate if Necessary: If you encounter roadblocks, escalate to higher management or consumer protection channels.
Be Ready for Discounts: Be prepared for potential offers; they may try to persuade you to stay with a better deal.
Follow Up: If you don’t receive confirmation, follow up to verify the cancellation was successful.
Use Social Media: Sometimes, reaching out via social media can get quicker responses from the company.
Stay Calm: Maintaining a calm demeanor can help de-escalate any frustration during the process.
Why Do People Request Refunds from Sketch
Financial constraints: Users may be looking to save money.
Infrequent usage: Users may not use the service often enough to justify the cost.
Preference for alternatives: Users may find better value or features in competing products.
Technical issues: Users could experience bugs or performance problems that affect their experience.
Changes in project needs: Users may no longer require the software for their current projects.
Lack of new features: Users might feel the platform isn't evolving to meet their needs.
Poor customer support: Users may have had frustrating experiences with customer service.
Complexity of use: Users could find the software difficult to navigate.
Asset accessibility: Users may need easier access to their project files or assets.
No longer part of a team: Users might leave a company or team that had a subscription.
Sketch Refund Script
Script
Copy
Dear Sketch, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Sketch
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Sketch Refund Policy
Sketch allows users to cancel their membership or subscription at any time through their account settings. Once canceled, the subscription will remain active until the end of the current billing cycle, after which no further charges will apply.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Sketch Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Sketch—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as some subscription services, including Sketch, may have terms that complicate cancellation. For instance, there might be a minimum commitment period, and cancellation could require navigating through several steps in your account settings. Always check for any potential hidden fees or conditions in the fine print before deciding.
Financial constraints: Users may be looking to save money.
Infrequent usage: Users may not use the service often enough to justify the cost.
Preference for alternatives: Users may find better value or features in competing products.
Technical issues: Users could experience bugs or performance problems that affect their experience.
Changes in project needs: Users may no longer require the software for their current projects.
Lack of new features: Users might feel the platform isn't evolving to meet their needs.
Poor customer support: Users may have had frustrating experiences with customer service.
Complexity of use: Users could find the software difficult to navigate.
Asset accessibility: Users may need easier access to their project files or assets.
No longer part of a team: Users might leave a company or team that had a subscription.
Account email address
Password
Subscription type (e.g., individual, team)
Billing information (credit card details, billing address)
Renewal date
Last payment date
Cancellation policy (specific terms and conditions)
Support ticket or reference number (if applicable)
Reason for cancellation
Confirmation of cancellation request
Before canceling your Sketch subscription, be aware that you will lose access to all premium features, including cloud collaboration and regular updates, which can limit your ability to work on team projects or utilize the latest tools. Additionally, any projects stored in the cloud may become inaccessible, so it’s crucial to back them up locally. Keep in mind that if you are on a team's plan, you'll be removing your account from that team, and any files shared with you could also be affected. Finally, check if you are eligible for any refunds based on your billing cycle.
Sketch allows users to cancel their membership or subscription at any time through their account settings. Once canceled, the subscription will remain active until the end of the current billing cycle, after which no further charges will apply.
To cancel your Sketch subscription, you'll need to log in to your account, which requires your password. If you've forgotten it, you can easily reset it by following this link: [Reset Password](https://sketch.com/reset-password). Once you're logged in, you can manage your subscription settings. If you have any issues, feel free to reach out to their support team for assistance!
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sketch subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sketch account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sketch online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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