Walmart is a big store where you can buy almost anything like groceries, clothes, electronics, and household items. They offer a subscription service called Walmart+ that gives you benefits like free delivery on groceries and other items, discounts on fuel, and faster checkout options. You might see charges from Walmart if you subscribe to Walmart+, which is billed monthly or annually for these extra perks. Besides shopping, Walmart also offers services like bill payments and online shopping that make it easy to get what you need without leaving home.
Cancelling a Walmart+ membership is relatively straightforward as it can be done online via the user's Walmart account by logging in, navigating to account settings, selecting Walmart Plus, and then cancelling the membership through the Manage Membership option. There are additional ways if difficulties arise, such as using the app or calling customer service, which adds to the ease of cancellation but requires some navigation through account settings or contacting support.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Walmart subscription.
How to Cancel Walmart: Step by Step
If you purchased through Walmart+:
Log in to your Walmart account.
Navigate to the Account section.
Select Memberships and Subscriptions.
Find your Walmart+ membership.
Click on Cancel Membership.
Confirm your cancellation when prompted.
If you purchased through Walmart.com directly:
Log in to your Walmart account.
Select Account in the top right corner of the page.
Choose Order History or My Subscriptions.
Locate the subscription you wish to cancel.
Click on the subscription to view details.
Select Cancel Subscription.
Follow the prompts to confirm cancellation.
How to Contact Walmart
If you need assistance, here's how you can get in touch with Walmart's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Tips and Tricks for Getting a Walmart Refund
Access cancellation via the Walmart app: Go to your account, tap the W+ symbol, click the gear icon in the upper right, scroll all the way down, and select "cancel membership".
Call Walmart Customer Care: Calling 1-800-WALMART and requesting the CRT or Walmart Plus team can help with refunds and cancellations, especially if the membership hasn't been used.
Be persistent and escalate: Do not accept a "no" from the first customer service agent; ask to speak to supervisors or specialized departments like CRT or Walmart Plus team.
Use specific language: Mention reasons like "too expensive" to potentially trigger immediate discount offers or renewal price reductions.
Timing matters: Cancel around Black Friday or Walmart+ Week (Prime Week) to catch promotional renewal offers at lower rates (e.g., $49 vs $98 annually).
Leverage renewal nudges: If you retain your Walmart account, expect to be reminded frequently to re-up membership; these can sometimes lead to discounted offers.
Use online chat: Some users reported success canceling via Walmart's chat feature, sometimes resulting in authorization holds being reversed within 10 business days.
Check accidental purchase policies: If membership was unintentionally bought, insist on refund by calling CRT and citing unused benefits; app interface errors are common and should be forgiven.
Negotiate discounts by threatening to cancel: Mention considering cancellation to customer service to try to receive discounts on renewal prices.
Don’t rely solely on self-service: Some users have faced issues with app-based cancellation buttons not loading or failing, so calling customer service is a safer bet.
Why Do People Request Refunds from Walmart
Difficulty finding clear instructions to cancel or turn off auto-renew for Walmart+.
Canceling Walmart+ immediately cancels benefits, which users find inconvenient.
Confusion about auto-renew timing and necessity to set reminders.
Avoidance of unexpected charges due to unclear auto-renew functions.
Issues with incomplete or delayed deliveries.
Inaccurate inventory information leading to unfulfilled expectations.
Unfavorable customer support resolutions causing dissatisfaction.
Frustration with reserved self-checkout kiosks specifically for Walmart+ members.
Longer lines and fewer checkout lanes for non-members, leading to shopping delays.
15-item limit at self-checkout causing inconvenience for some shoppers.
Frequent kiosk closures and reduced availability leading to dissatisfaction.
Walmart Refund Script
Script
Copy
Dear Walmart, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Walmart
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Walmart Refund Policy
Walmart+ memberships can be canceled either through the Walmart+ account page online or by contacting Walmart Customer Care. Upon cancellation, no refunds are offered for the Walmart+ membership fees, so the membership remains active until the end of the current billing period. For other Walmart subscriptions, you can manage and cancel them via your Walmart account settings.
Get help with your refund
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The Easiest Way to Get a Walmart Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Walmart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Walmart allows you to cancel your Walmart+ membership at any time, including during the free trial period, without early cancellation fees or long-term contracts. However, you must cancel before the renewal date to avoid being charged for the next term, and there are no hidden lock-ins or gimmicks preventing cancellation. Be aware that if you cancel after a renewal charge, typically, the membership continues until the end of the paid period; there's no partial refund for early cancellation.
Difficulty finding clear instructions to cancel or turn off auto-renew for Walmart+.
Canceling Walmart+ immediately cancels benefits, which users find inconvenient.
Confusion about auto-renew timing and necessity to set reminders.
Avoidance of unexpected charges due to unclear auto-renew functions.
Issues with incomplete or delayed deliveries.
Inaccurate inventory information leading to unfulfilled expectations.
Unfavorable customer support resolutions causing dissatisfaction.
Frustration with reserved self-checkout kiosks specifically for Walmart+ members.
Longer lines and fewer checkout lanes for non-members, leading to shopping delays.
15-item limit at self-checkout causing inconvenience for some shoppers.
Frequent kiosk closures and reduced availability leading to dissatisfaction.
Walmart.com account login credentials (email address and password)
Access to the membership management section on Walmart.com
If subscribed via App Store or Google Play, access to that specific app store account
Knowledge of the subscription or membership type you wish to cancel (e.g., Walmart+ or recurring service)
Email address associated with the subscription (for confirmation and notification)
Follow any confirmation prompts and ensure reception of a confirmation email
Before cancelling your Walmart+ subscription, know that you will lose access to all membership benefits once your current billing period ends. These benefits include free delivery on eligible items, fuel discounts, and mobile scan & go features. Walmart does not offer refunds for membership fees, so you will retain your benefits only until your paid period expires, but no further charges will occur. If you want to regain the benefits later, you will need to reactivate your membership.
Walmart+ memberships can be canceled either through the Walmart+ account page online or by contacting Walmart Customer Care. Upon cancellation, no refunds are offered for the Walmart+ membership fees, so the membership remains active until the end of the current billing period. For other Walmart subscriptions, you can manage and cancel them via your Walmart account settings.
To cancel your Walmart+ subscription, you typically need to access your Walmart.com account, which requires your password. If you've forgotten your password, you can reset it here: https://www.walmart.com/account/forgot-password. However, if you are unable to access your account due to password or email issues, you can contact Walmart Customer Care at their phone number to verify your identity and request cancellation. So while direct cancellation through the website requires a password, phone support is available as an alternative with identity verification.
We've actually written a step by step guide on how to get a refund from Walmart. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Walmart subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Walmart account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Walmart online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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