5 - Select the paid Site plan you want to downgrade to.
6 - Click Pay now to complete the downgrade.
7 - If downgrading to a free Starter Site plan, choose Downgrade to Starter, type DOWNGRADE in all caps, and confirm your choice.
8 - If you want to cancel your subscription:
Open the Ecommerce panel.
9 - Select subscriptions.
10 - Click the subscription you wish to cancel.
11 - Click Cancel subscription and confirm your decision.
12 - For bulk cancellations:
Open the Ecommerce panel.
13 - Select subscriptions.
14 - Check the boxes next to each subscription you want to cancel.
15 - Click Cancel subscriptions and confirm your selection.
16 - Note: Cancelling a subscription does not automatically generate a refund. Refunds must be processed separately.
Webflow is a platform that helps people create websites and online stores. They offer subscriptions for digital content or physical products through their Ecommerce store, where customers can be billed automatically on a regular basis, like monthly or yearly. Users can manage their subscriptions easily through their account page. So, if you see charges from Webflow, it's likely because you signed up for a site or service that uses their subscription billing.
Cancelling a Webflow subscription involves manually downgrading the site plan to a free Starter Site plan, which is straightforward but requires several specific steps such as removing add-ons, choosing a downgrade reason, and confirming with a specific typed phrase. This process is informationally clear from Webflow's help documentation but might require user attention to detail, leading to a low-medium difficulty score.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Webflow subscription.
How to Contact Webflow
If you need assistance, here's how you can get in touch with Webflow's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Webflow Refund
Contact support via email directly rather than using the web dashboard cancel button, as some users report only email cancellation requests are accepted.
Be clear and firm in your language
Request confirmation of cancellation in writing to have proof in case billing continues.
Escalate politely by replying to customer support emails or asking for a supervisor if initial attempts are ignored or delayed.
Time the cancellation just before the next billing cycle to avoid being charged for another period.
Export your site code before cancellation if you want to retain your website and possibly host it elsewhere.
Downgrade plans stepwise (e.g., from paid to free) if direct cancellation is not allowed, then cancel hosting to minimize costs.
Use the free plan limitations (like max 2 pages for free) as leverage to downgrade gracefully while maintaining access.
Monitor your bank statements and if charges continue, consider contacting your bank to block payments as a last resort.
Avoid emotional language or confrontation, staying professional increases chances of smoother resolution.
Why Do People Request Refunds from Webflow
Putting a passion project on pause
Migrating to another platform
Avoiding unexpected billing renewals
Shutting down a client project
Restructuring how a business uses Webflow
Stopping charges
Downgrading to a Free plan to keep content without active charges
Scaling down workspace plans to save money
Removing client billing while keeping the project
Ending collaborations
Moving projects to another workspace
No longer needing team collaboration features
Avoiding paying for unused seats or advanced permissions
Ending freelancing or agency billing arrangements
Webflow Refund Script
Script
Copy
Dear Webflow, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Webflow Refund Policy
Webflow subscriptions auto-renew each billing period and can be cancelled at any time via the User account page or Ecommerce panel. Cancellation is effective immediately and revokes access to paid content right away, but cancelling a subscription does not automatically issue a refund. Refunds are generally not offered except in certain legal circumstances, such as individuals in the EU, EEA, UK, or Turkey who cancel within 14 days of initial purchase. Prorated charges or credits may apply when changing plans mid-subscription, but downgrades to the free Starter plan do not provide refunds for unused time.
Get help with your refund
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The Easiest Way to Get a Webflow Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Webflow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Webflow does allow you to cancel your subscription at any time, but be aware that cancellation takes effect immediately, and you lose access to the service right away, even if canceling mid-billing cycle. There are no early cancellation fees or long-term contracts, but refunds are generally not provided, so you won’t get money back for unused time unless you fall under specific legal exceptions such as being an individual consumer in certain regions within 14 days of purchase. Also, bandwidth overages could result in automatic upgrades and charges, so watch out for that.
Putting a passion project on pause
Migrating to another platform
Avoiding unexpected billing renewals
Shutting down a client project
Restructuring how a business uses Webflow
Stopping charges
Downgrading to a Free plan to keep content without active charges
Scaling down workspace plans to save money
Removing client billing while keeping the project
Ending collaborations
Moving projects to another workspace
No longer needing team collaboration features
Avoiding paying for unused seats or advanced permissions
Ending freelancing or agency billing arrangements
Webflow account login credentials
Access to the Account or Billing section in your profile
Navigate to Plans, Billing, or Website tab as applicable
Locate the subscription or plan you wish to cancel
Click the Cancel Subscription button or similar option
Provide a reason for cancellation if prompted
Type DOWNGRADE in all caps to confirm (for some downgrades)
Remove any add-ons, CMS features, or content editors if required before downgrading
Disable checkout (for Ecommerce plans) if downgrading from an Ecommerce plan
Review and confirm your cancellation on-screen
Monitor your email for a cancellation confirmation
Backup all important data if planning to permanently deactivate your account
Contact Webflow support for full account deactivation
Check your billing details to ensure cancellation and verify no future charges
Before cancelling your Webflow subscription, know that you will lose access to subscription-specific features such as advanced design tools, Webflow hosting, and custom domains. The cancellation usually takes effect at the end of your current billing cycle, so your site may experience downtime if it relies on these paid features. Downgrading instead of cancelling can preserve essential functions but will limit advanced features like higher CMS item limits, increased storage, and additional integrations. Also, cancelling your subscription stops billing but your account remains active with limited functionality, whereas deactivating your Webflow account permanently deletes all your data and website access.
Webflow subscriptions auto-renew each billing period and can be cancelled at any time via the User account page or Ecommerce panel. Cancellation is effective immediately and revokes access to paid content right away, but cancelling a subscription does not automatically issue a refund. Refunds are generally not offered except in certain legal circumstances, such as individuals in the EU, EEA, UK, or Turkey who cancel within 14 days of initial purchase. Prorated charges or credits may apply when changing plans mid-subscription, but downgrades to the free Starter plan do not provide refunds for unused time.
To cancel a Webflow subscription, you generally need to be logged into your Webflow account, which requires your password. If you can access your account, you can cancel the subscription by going to Site settings > Plans and downgrading to the free Starter plan. If you can't access your account or don't remember your password, you need to reset it using Webflow's password reset page here: https://webflow.com/forgot. Alternatively, if you cannot regain access to the email or your account, Webflow offers a form to request cancellation of active subscriptions without logging in.
We've actually written a step by step guide on how to get a refund from Webflow. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Webflow subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Webflow account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Webflow online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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