Chargebacks and Refunds
How to Get a [Merchant] Refund

Cancel Xsolla

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Xsolla is a global payments and billing platform that provides a range of tools and services for video game developers, publishers, and players. The company's mission is to help game companies grow and monetize their businesses, while providing players with a seamless and secure payment experience. Xsolla's users include game companies of all sizes, from independent developers to major publishers, as well as players looking to purchase in-game items or subscriptions.

Xsolla's platform offers a wide range of features, including payment processing, fraud prevention, subscription management, and customer support. The company also offers tools and services for game developers and publishers, such as game analytics, marketing and promotion, and user acquisition. In addition, Xsolla has a robust suite of APIs and SDKs that allow developers to integrate the platform into their games and applications with ease.

While Xsolla does offer a refund policy for its services, the specifics of the policy can vary depending on the specific product or service being refunded. Users who are seeking a refund from Xsolla should refer to the company's refund policy for more information on eligibility, timelines, and other details.

Xsolla Refund Policy

Xsolla provides a refund policy for its services, which is designed to ensure that customers are satisfied with their purchases and receive the support they need. The specific details of the refund policy can vary depending on the product or service being refunded, as well as the region in which the customer is located.

In general, Xsolla offers refunds for purchases made within the last 14 days, as long as the product or service has not been used or consumed. Refunds may be provided in the form of credit to the customer's Xsolla account or as a refund to the original payment method used for the purchase. In some cases, Xsolla may require additional information or documentation from the customer in order to process a refund.

Xsolla's refund policy also includes specific provisions for certain types of products and services, such as in-game purchases or subscriptions. For example, Xsolla may offer refunds for in-game purchases that were made in error or that did not function as expected. Similarly, customers who are dissatisfied with a subscription-based service may be eligible for a refund if they cancel their subscription within a certain timeframe.

Customers who wish to request a refund from Xsolla should contact the company's customer support team, either through the Xsolla website or via email. Xsolla's customer support team is available 24/7 to assist customers with any issues or concerns they may have, including refund requests. Customers should be prepared to provide detailed information about their purchase, including the date of the transaction, the amount paid, and the reason for the refund request.

Overall, Xsolla's refund policy is designed to provide customers with a fair and transparent process for requesting refunds for their purchases. While the specific details of the policy can vary depending on the product or service being refunded, Xsolla's customer support team is available to assist customers with any questions or concerns they may have about the process.


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Get Me A Refund

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Xsolla doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Xsolla's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.

After getting a profile, you’re just a few simple steps away from securing that refund:

  1. Log in and hit Refund Instantly
  2. Choose the charges you'd like to get Xsolla Refund for
  3. Provide your first and last name
  4. Open our templated email
  5. Press send

How Long do Xsolla Refunds Take?

The timeframe for receiving an Xsolla refund can vary depending on a number of factors, such as the type of product or service being refunded, the payment method used for the original purchase, and the region in which the customer is located.

In general, Xsolla's refund policy stipulates that refunds will be processed within 14 days of the refund request being received. However, the actual timeline for receiving the refund may depend on a variety of factors, including the processing times of the customer's bank or payment provider.

Customers who are seeking a refund from Xsolla should contact the company's customer support team for more information on the specific timeline for their refund. Xsolla's customer support team is available 24/7 to assist customers with any questions or concerns they may have about refunds or other issues related to their purchases.

Overall, while the timeline for receiving an Xsolla refund can vary depending on the specific circumstances of the refund request, the company is committed to processing refunds in a timely and efficient manner. Customers who are seeking a refund should contact Xsolla's customer support team for more information on the specific process and timeline for their refund.


Chargeback Protects Your Privacy and Finances

Introducing the AI financial concierge that will make your life easier and your finances more organized! With our cutting-edge technology, you'll never have to worry about refunds, returns, or disputes again. Our AI-powered system is designed to handle all of your financial issues with ease and efficiency, so you can focus on the things that matter most.

Whether you're dealing with a difficult merchant or just need help navigating a complicated refund process, our financial concierge is here to help. With a few simple clicks, you can connect with a team of financial experts who will work tirelessly to resolve any issues you may have.

Chargeback Can Help With More Than Xsolla Refunds!

If you need help with refunds and subscription cancellations on other gaming platforms, Chargeback is the way to go. We can help if you need to get a Netflix Refund or Hulu Refund or Grammarly Refund.

By getting a Chargeback account on your iOS device, you can get easy and reliable help in a matter of minutes. Check out some other examples of how Chargeback can help you deal with various personal finance issues:

Time
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With Chargeback
Filing your claim is quick and effortless with Chargeback.
All you need to do is answer a few questions, and Chargeback does the rest.
Without Chargeback
Contacting the merchant could take hours
You have to research what to do and fill out each form manually.

Get Me A Refund

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