Cancel Xsolla

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Xsolla is a global payments and billing platform that provides a range of tools and services for video game developers, publishers, and players. The company's mission is to help game companies grow and monetize their businesses, while providing players with a seamless and secure payment experience. Xsolla's users include game companies of all sizes, from independent developers to major publishers, as well as players looking to purchase in-game items or subscriptions.

Xsolla's platform offers a wide range of features, including payment processing, fraud prevention, subscription management, and customer support. The company also offers tools and services for game developers and publishers, such as game analytics, marketing and promotion, and user acquisition. In addition, Xsolla has a robust suite of APIs and SDKs that allow developers to integrate the platform into their games and applications with ease.

While Xsolla does offer a refund policy for its services, the specifics of the policy can vary depending on the specific product or service being refunded. Users who are seeking a refund from Xsolla should refer to the company's refund policy for more information on eligibility, timelines, and other details.

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Xsolla Refund Policy

Xsolla provides a refund policy for its services, which is designed to ensure that customers are satisfied with their purchases and receive the support they need. The specific details of the refund policy can vary depending on the product or service being refunded, as well as the region in which the customer is located.

In general, Xsolla offers refunds for purchases made within the last 14 days, as long as the product or service has not been used or consumed. Refunds may be provided in the form of credit to the customer's Xsolla account or as a refund to the original payment method used for the purchase. In some cases, Xsolla may require additional information or documentation from the customer in order to process a refund.

Xsolla's refund policy also includes specific provisions for certain types of products and services, such as in-game purchases or subscriptions. For example, Xsolla may offer refunds for in-game purchases that were made in error or that did not function as expected. Similarly, customers who are dissatisfied with a subscription-based service may be eligible for a refund if they cancel their subscription within a certain timeframe.

Customers who wish to request a refund from Xsolla should contact the company's customer support team, either through the Xsolla website or via email. Xsolla's customer support team is available 24/7 to assist customers with any issues or concerns they may have, including refund requests. Customers should be prepared to provide detailed information about their purchase, including the date of the transaction, the amount paid, and the reason for the refund request.

Overall, Xsolla's refund policy is designed to provide customers with a fair and transparent process for requesting refunds for their purchases. While the specific details of the policy can vary depending on the product or service being refunded, Xsolla's customer support team is available to assist customers with any questions or concerns they may have about the process.

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