Zebit is an online retailer that offers its customers the ability to buy products and pay for them over time with no interest. Zebit's business model is based on providing affordable financing to people who may not have access to traditional credit options. Zebit users can shop for a wide range of products, including electronics, furniture, and clothing, and pay for their purchases in installments. Zebit's user base is primarily made up of individuals with low credit scores or limited credit history, who may have difficulty qualifying for traditional credit options. While Zebit does not offer refunds for products purchased on the platform, it does provide its customers with a flexible payment schedule and the ability to return products for store credit.
Zebit's refund policy is designed to provide its customers with a hassle-free shopping experience. While Zebit does not offer traditional refunds for products purchased on the platform, it does provide customers with the ability to return products for store credit. If a customer is not satisfied with a product purchased from Zebit, they can return the item within 30 days of delivery for store credit. This credit can be used towards future purchases on the Zebit platform.
In order to initiate a return, customers must contact Zebit customer service and provide proof of purchase. Once the return has been approved, customers can ship the item back to Zebit using a prepaid shipping label provided by the company. Once the item has been received and inspected, the customer will be credited for the value of the item in the form of store credit.
It's important to note that Zebit's refund policy only applies to products that are in new, unused condition with all original packaging and accessories included. Additionally, Zebit reserves the right to refuse returns for any reason, including but not limited to returns that are damaged, used, or not in their original packaging.
Overall, while Zebit's refund policy is limited to store credit, it does provide customers with a flexible payment schedule and the ability to return products for credit towards future purchases. This policy is designed to provide affordable financing to individuals who may not have access to traditional credit options and to ensure that Zebit customers are satisfied with their purchases.
Zebit doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Zebit's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
As Zebit does not offer traditional refunds for products purchased on the platform, the timeline for receiving a Zebit refund can vary depending on the circumstances of the return. When a customer returns a product to Zebit for store credit, the processing time for the credit can vary depending on a number of factors, including the customer's location and the shipping method used to return the product.
In general, once Zebit receives the returned item and confirms that it is in new, unused condition with all original packaging and accessories included, the customer should receive their store credit within 7-14 business days. However, it's important to note that the processing time for Zebit refunds may be longer during busy periods, such as the holiday season, when there may be higher volumes of returns to process.
If a customer has not received their store credit within a reasonable timeframe, they can contact Zebit customer service for assistance. Zebit customer service representatives are available to help customers with any questions or concerns they may have about their returns or store credits.
Overall, while the processing time for Zebit refunds may vary depending on the circumstances of the return, Zebit strives to provide its customers with a quick and hassle-free return process and to ensure that customers receive their store credits in a timely manner.
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