You signed up for BeenVerified to run a background check. Maybe you were vetting a potential roommate, checking out an online date, or trying to find an old friend. You got what you needed, and now you want out before another charge hits your card.

"I just needed one report. Why am I still being charged $26.89 every month?"

BeenVerified subscriptions auto-renew. If you don't cancel manually, those charges keep coming. At $26.89 per month for the standard plan, that's over $320 per year for a service you're not using.

This guide walks you through every cancellation method: online through your account, by phone, via email, through the contact form, and through app stores if you subscribed on mobile. We'll also cover how to get refunds, avoid unwanted charges, and deal with third-party billing issues.

Let's get you unsubscribed.

What You Need Before You Cancel

Having the right information ready makes cancellation faster and prevents mistakes. Here's what you'll need:

What You Need	Where to Find It	Why It Matters
9-Digit Member ID	Dashboard (right side) or Welcome email	Required for phone cancellation
Email Address	Used during signup	Needed to log in and receive confirmation
Full Name	As it appears on your account	For account verification
Last 4 Digits of Card	Your bank statement or billing details	Additional verification for phone support
Next Billing Date	Account settings or bank statement	Cancel before this date to avoid another charge

Got everything? Choose your cancellation method below.

Method 1: Cancel Online (Through Your Account)

This is the fastest way if you can log in to your BeenVerified account. Most users can complete this in under 5 minutes.

Step-by-Step Instructions

1. Go to beenverified.com and click Sign In (top right corner)
2. Log in with your email address and password
3. Once logged in, click your name or profile icon in the top right
4. Select Account Settings from the dropdown menu
5. Scroll down to find your subscription details
6. Look for the Cancel Subscription link (it may be in small print)
7. Click through the confirmation screens
8. BeenVerified will ask why you're leaving and may offer a discount
9. Keep selecting the option to cancel until you see the final confirmation message
10. Check your email for the cancellation confirmation
11. Save or screenshot this confirmation email

Important Details

The cancellation link is intentionally hard to find. BeenVerified doesn't make it obvious because they want you to stay subscribed. Look carefully in the subscription or billing section.

Don't fall for the discount offers. If you're done with the service, cancel completely. Accepting a discount just delays the inevitable and keeps them billing you.

You'll keep access until your billing cycle ends. If you cancel on January 15th and your billing date is January 1st, you can use BeenVerified until January 31st. You won't be charged for February.

That confirmation email is your proof. If BeenVerified charges you after canceling, this email is the only evidence you have. Keep it forever. Email it to yourself. Save it in three different places.

Can't Log In?

If you can't remember your password, click Forgot Password on the login page. BeenVerified will send a reset link to your email.

If you don't remember which email you used, check your bank statements for charges from "BVC*BeenVerified.com" or "BeenVerified Inc." Then check all your email accounts for messages from BeenVerified.

Still can't get in? Use one of the other cancellation methods below.

Method 2: Cancel by Phone

Calling is your best option if you can't log in to your account or prefer speaking to a real person.

BeenVerified Customer Service Numbers

Main support line: 1-888-579-5910

Alternative number: 1-866-885-6480

Hours: 6:00 AM - 11:30 PM EST, Monday through Sunday

How to Cancel Over the Phone

1. Have your 9-digit member ID ready (find it on your dashboard or in your welcome email)
2. Call 1-888-579-5910 during business hours
3. When connected, clearly state: "I want to cancel my subscription"
4. Provide your member ID, email address, and last 4 digits of your payment card
5. The representative may offer a discount or pause option – decline if you're done with the service
6. Ask: "When will my final charge be?"
7. Request a cancellation confirmation email
8. Write down the representative's name and the date/time of your call
9. Check your email within 24 hours for confirmation

Best Time to Call

Shortest wait times: Sunday and Friday mornings (6-8 AM EST)

Longest wait times: Tuesday midday and early evenings (5-7 PM EST)

Average call time: 3-5 minutes once connected

Pro tip: Call right when they open at 6 AM EST or later in the evening after 9 PM EST to skip the midday rush.

Method 3: Cancel by Email

Email works well if you prefer written documentation or can't call during business hours. Response time is typically 2-3 business days.

BeenVerified Email Addresses

General customer support: support@beenverified.com

For California residents (CCPA inquiries): ccpa@beenverified.com

Privacy-related matters: privacy@beenverified.com

Email Template for Cancellation

Copy and customize this template:

Subject: Cancellation Request – Member ID [Your 9-Digit ID]

Dear BeenVerified Customer Support,

I am writing to request immediate cancellation of my BeenVerified subscription.

Account Information:

1. Full Name: [Your Full Name]
2. Member ID: [Your 9-Digit ID]
3. Email Address: [Your Email]
4. Last 4 Digits of Card: [XXXX]

Please confirm my cancellation and provide details about my final billing date. I expect to receive a confirmation email within 24-48 hours.

Thank you,

[Your Name]

What to Expect

BeenVerified typically responds within 2-3 business days. Check your spam folder if you don't see a reply in your inbox.

If you don't receive confirmation within 3 business days, follow up with another email or call their customer service line.

Keep all email correspondence. Forward the confirmation to a personal archive folder. These emails are your proof if billing issues arise later.

Method 4: Cancel Through the Contact Form

BeenVerified offers a contact form on their website as another cancellation option.

How to Use the Contact Form

1. Go to beenverified.com/contact
2. Find the contact form on the page
3. In the Subject field, select "Cancel My Account"
4. Enter your full name and email address
5. In the Message box, write: "I want to cancel my BeenVerified subscription immediately. My Member ID is [your 9-digit ID]."
6. Submit the form
7. Check your email for a response (typically within 2-3 business days)

The contact form works the same as email. You'll get a confirmation message when your cancellation is processed.

Method 5: Cancel Through Live Chat

BeenVerified offers live chat support during business hours. This method is faster than email but slower than phone.

How to Access Live Chat

1. Go to beenverified.com/chat
2. Or look for the "Chat With Us Live" link at the bottom of the BeenVerified website
3. Available: 6:00 AM - 11:30 PM EST, Monday through Sunday

When you connect with a representative, immediately state that you want to cancel your subscription. Provide your member ID and email address when asked.

Save the chat transcript. Most browsers allow you to save or screenshot the conversation. This serves as your proof of cancellation.

How to Cancel If You Subscribed Through an App Store

If you signed up for BeenVerified through the Apple App Store or Google Play Store, you must cancel through that platform. Canceling on the BeenVerified website won't work.

Cancel on iPhone or iPad (Apple App Store)

1. Open the Settings app on your device
2. Tap your name at the top
3. Tap Subscriptions
4. Find BeenVerified in the list
5. Tap Cancel Subscription
6. Confirm the cancellation

Cancel on Android (Google Play Store)

1. Open the Google Play Store app
2. Tap the menu icon (three horizontal lines) in the top left
3. Tap Subscriptions
4. Find BeenVerified and tap it
5. Tap Cancel Subscription
6. Follow the prompts to confirm

If you don't see BeenVerified in your subscriptions list, it means you signed up directly through the website (not through the app store). Use one of the other cancellation methods instead.

Understanding BeenVerified Charges and Billing

Knowing how BeenVerified billing works helps you avoid surprise charges and understand what to expect after canceling.

Current Pricing (2025)

1-Month Membership: $26.89 - $29.99 per month

3-Month Membership: $17.48 - $19.49 per month (billed as $52.44 - $58.48 upfront)

7-Day Trial: $1 for the first week, then converts to full monthly price

Note: Prices may vary slightly based on promotions and location. Always check your account for your specific rate.

How Charges Appear on Your Statement

BeenVerified charges may appear under different names on your credit card or bank statement:

1. BVC*BeenVerified.com
2. BeenVerified Inc.
3. BEENVERIFIED COM 888-5795910
4. Payment to BeenVerified Inc.

If you see charges from "ROI is King Group B.V." or "Xpendy" on your statement, these may be related to BeenVerified subscriptions processed through third-party billing services. Contact your bank and BeenVerified immediately if you see unexpected charges from these companies.

What Happens After You Cancel

You'll keep access through your paid period. If you're on a monthly plan and cancel on the 15th of the month, you can use BeenVerified until your next billing date (usually the 1st of the following month).

You won't be charged again. Once your current cycle ends, no future charges will appear.

Your account stays accessible. Even after canceling, you can usually log in to view your previous reports. If you want to reactivate, you can do so at any time.

Dealing With Third-Party Billing Issues

Some users report being enrolled in subscriptions through third-party services like Xpendy or ROI is King Group B.V. This typically happens when you click through certain websites or ads to sign up for BeenVerified.

If You See Charges From ROI or Xpendy

1. Contact BeenVerified first at 1-888-579-5910 to see if they can cancel it
2. If BeenVerified can't help, go to xpendy.com and use their contact form or email to request cancellation
3. Contact your bank or credit card company to dispute unauthorized charges
4. Request a chargeback for any fraudulent transactions
5. Ask your bank to block future charges from these companies

Keep all documentation of your cancellation attempts. This includes emails, chat transcripts, phone call records, and notes about who you spoke with and when.

Can You Get a Refund From BeenVerified?

BeenVerified handles refund requests on a case-by-case basis. They don't have a standard refund policy posted publicly, but some users report success getting refunds if they're unsatisfied with the service.

How to Request a Refund

1. Call customer service at 1-866-885-6480
2. Or email support@beenverified.com
3. Explain why you're requesting a refund (inaccurate data, didn't realize it was a subscription, charged by mistake, etc.)
4. Provide your member ID and email address
5. Be polite but firm about your request

BeenVerified states their goal is complete customer satisfaction, so they may issue a refund if you're genuinely unhappy. Refunds are processed immediately by BeenVerified, but how fast they appear in your account depends on your bank (typically 3-10 business days).

What If BeenVerified Refuses?

If BeenVerified denies your refund request:

1. Contact your credit card company and dispute the charge
2. Most credit card companies will investigate and may issue a chargeback
3. File a complaint with the Better Business Bureau (BBB)
4. Leave a review detailing your experience to warn other consumers

How to Prevent Future Unauthorized Charges

After canceling, take these steps to ensure you're not charged again:

Immediate Actions

1. Check your email for confirmation. If you don't receive one within 24 hours, follow up immediately.
2. Mark your calendar. Note your next scheduled billing date and check your statement to confirm no charge appears.
3. Monitor your bank statements. Watch for charges from BeenVerified, BVC, or any third-party billing services for the next 2-3 months.
4. Set up transaction alerts. Most banks and credit cards offer email or text alerts for new charges.

If You're Still Charged After Canceling

1. Contact BeenVerified immediately (1-888-579-5910 or support@beenverified.com)
2. Provide your cancellation confirmation email as proof
3. Request an immediate refund and confirmation that your account is truly canceled
4. If they refuse, contact your bank to dispute the charge
5. Consider blocking all future charges from BeenVerified through your bank

BeenVerified Alternatives and Similar Services

If you're canceling BeenVerified but still need background check services, here are some alternatives:

Competing Background Check Services

TruthFinder: Similar pricing ($28.78/month) but includes dark web monitoring

Instant Checkmate: More comprehensive criminal records search ($34.78/month)

Intelius: Detailed person reports ($24.86/month)

US Search: Cheaper option with single report purchasing available

Spokeo: Focus on social media and online presence

Whitepages Premium: Good for contact information and address history

Note: All these services operate similarly to BeenVerified with recurring subscriptions that auto-renew. Make sure you understand the cancellation policy before signing up.

Free Alternatives

Before paying for another subscription service, try these free options:

1. Google search (often surprisingly effective)
2. Social media platforms (Facebook, LinkedIn, Instagram)
3. County and state court records websites
4. Property records through county assessor websites
5. Whitepages.com (limited free information)
6. TruePeopleSearch.com (free public records)

Frequently Asked Questions

How much does BeenVerified cost per month?

BeenVerified charges $26.89 to $29.99 per month for a monthly subscription, or $17.48 to $19.49 per month if you pay for three months upfront ($52.44 to $58.48 total). They also offer a 7-day trial for $1 that automatically converts to a full-price monthly subscription if not canceled.

Can I cancel BeenVerified anytime?

Yes, there is no minimum contract period. You can cancel your BeenVerified subscription at any time through your account, by phone, by email, through the contact form, or via live chat. However, you must cancel before your next billing date to avoid being charged for another period.

What information does BeenVerified provide?

BeenVerified provides unlimited access to background reports, contact information, reverse phone lookups, email searches, address lookups, criminal records, court documents, property records, social media profiles, relatives and associates, employment history, and education records. All information comes from public records and other legal data sources.

Is BeenVerified accurate?

BeenVerified's accuracy varies. The service aggregates data from public records, which can be outdated or incomplete. Some users report finding accurate and helpful information, while others encounter incorrect addresses, wrong phone numbers, or missing records. The accuracy largely depends on how recently the public records were updated in the source databases.

Do I get charged after I cancel BeenVerified?

No, you should not be charged after canceling, but you'll maintain access through your current billing period. For example, if you cancel on January 15th and your billing date is January 1st, you can use BeenVerified until January 31st without being charged for February. Always verify your cancellation by checking for a confirmation email.

Can I get a refund from BeenVerified?

BeenVerified handles refunds on a case-by-case basis. They don't have a posted refund policy, but they state their goal is customer satisfaction. Call 1-866-885-6480 or email support@beenverified.com to request a refund. Explain your situation clearly and provide your member ID. If BeenVerified denies your request, contact your credit card company to dispute the charge.

What if I forgot to cancel my trial and got charged?

Contact BeenVerified customer service immediately at 1-888-579-5910 or support@beenverified.com. Explain that you forgot to cancel the trial and request a refund. Many users report success getting refunds in this situation, especially if you contact them quickly after the charge. Cancel your subscription at the same time to prevent future charges.

Is BeenVerified legal to use?

Yes, BeenVerified is legal for personal use. However, federal law (FCRA) prohibits using BeenVerified reports for employment screening, tenant screening, credit decisions, or insurance purposes. These are considered consumer reports and require specialized background check services that comply with FCRA regulations. Using BeenVerified for these purposes is illegal. It's only legal for personal curiosity, finding old friends, or general background research.

How do I remove my information from BeenVerified?

To remove your own information from BeenVerified's database (opt-out), visit their opt-out page, search for your record, and submit a removal request. You'll need to verify your request via email. The process typically takes 24-48 hours. Note that this only removes your information from BeenVerified's public search results – it doesn't affect the underlying public records or other background check sites.

Final Checklist: Make Sure You're Actually Canceled

Before you consider this done, verify your cancellation with this checklist:

1. Received cancellation confirmation email from BeenVerified
2. Saved/screenshot the confirmation in multiple locations
3. Noted your final billing date in your calendar
4. Set a reminder to check your bank statement after your billing date
5. Documented all communication (emails, call records, chat transcripts)
6. If canceled through app store, verified the subscription no longer appears in your subscriptions list

Check your bank statement next month to confirm no charge appears. If you see a BeenVerified charge after your confirmed cancellation, contact them immediately with your proof.

Bottom Line

BeenVerified makes cancellation more difficult than it should be, but it's definitely doable. Choose the method that works best for your situation:

Fastest: Cancel online through your account (5 minutes)

Most direct: Call customer service at 1-888-579-5910

Best for documentation: Send an email to support@beenverified.com

If you subscribed through mobile: Cancel through Apple App Store or Google Play Store

Most important: Get written confirmation and keep it forever. This is your only proof if problems arise later.

Monitor your bank statement for the next 2-3 months. If you see any unexpected charges from BeenVerified, contact them immediately and dispute the charge with your bank if necessary.

Now go cancel that subscription before another charge hits your card.

And if you're tired of this cancellation dance? Chargeback handles it all for you – automatically.