How to Cancel Your DashPass Subscription (2025)

Ready to cancel your DashPass subscription? Here’s how to do it.

Thousands of users hit errors when trying to cancel their DoorDash subscription. Error 503, grayed-out buttons, server timeouts. It's frustrating, but fixable.

This guide covers every cancellation method across iOS, Android, and web. We'll also walk through what to do when things don't work—because they often don't.

Let’s get right into canceling Dash Pass.

What You Need Before You Cancel

Before you start, make sure you have:

1. Your DoorDash account login credentials
2. A stable internet connection (cancellations can fail on weak WiFi)
3. Your billing date (check your bank statement or app)
4. Latest app version installed (if using mobile)

Pro tip: Screenshot your cancellation confirmation. If DoorDash charges you after canceling, this is your proof.

How to Cancel DashPass on iPhone (iOS)

The iOS app is the most problematic platform for cancellations. Error 503 happens frequently, especially on app version 5.x during peak hours.

Step-by-Step Instructions

1. Open the DoorDash app
2. Tap your profile icon (bottom right corner)
3. Select "Account"
4. Tap "DashPass"
5. Select "Manage Subscription"
6. Tap "Cancel DashPass"
7. Confirm cancellation when prompted
8. Screenshot the confirmation page

If the App Gets Stuck or Shows Errors

Force close the app: Swipe up from the bottom of your screen, hold, then swipe the DoorDash app up to close it completely. Reopen and try again.

Update the app: Go to the App Store, search for DoorDash, and tap "Update" if available. Outdated versions often have cancellation bugs.

Try during off-peak hours: Server overload (Error 503) happens most during lunch (11am-2pm) and dinner (5pm-8pm). Try early morning or late night.

How to Cancel DashPass on Android

Android cancellation follows the same steps as iOS, but with one extra fix if things go wrong.

Step-by-Step Instructions

1. Open the DoorDash app
2. Tap your profile icon (bottom right corner)
3. Select “Account”
4. Tap “DashPass”
5. Select “Manage Subscription”
6. Tap “Cancel DashPass”
7. Confirm cancellation
8. Screenshot your confirmation

Android-Specific Fix: Clear App Cache

If cancellation won’t process or buttons are unresponsive:

1. Go to Settings > Apps
2. Find and tap "DoorDash"
3. Tap "Storage"
4. Tap "Clear Cache" (NOT Clear Data—that logs you out)
5. Reopen DoorDash and try canceling again

This fixes most Android-specific issues, especially authentication errors that prevent cancellation.

How to Cancel DashPass on the Website

Web cancellation is often more reliable than the mobile apps, especially during peak hours.

Step-by-Step Instructions

1. Go to doordash.com and log in
2. Click your profile nale (top right corner)
3. Select “Account”
4. Click “Subscriptions”
5. Find “DashPass” and click “Manage”
6. Click “Cancel Subscription”
7. Confirm your cancellation
8. Screenshot the confirmation page

If the Cancel Button is Grayed Out

Try incognito mode: Open a private/incognito window (Ctrl+Shift+N on Chrome), log in to DoorDash, and try canceling. This bypasses browser cache issues that cause grayed-out buttons.

Check for active orders: DoorDash won't let you cancel if you have an order in progress. Wait until the order is delivered, then try again.

Resolve billing disputes: If you have a pending payment issue or chargeback, DoorDash locks your account. Fix the billing problem first, then cancel.

Why Won't It Let Me Cancel My DashPass?

If you're stuck, it's usually one of these five issues:

1. Server-Side Authentication Errors

This is the most common problem. DoorDash's servers get overloaded, especially during meal times. You'll see Error 503 or endless loading screens.

Fix: Wait 2-3 hours and try again during off-peak times (early morning or late night). Or use the website instead of the app.

2. Active Orders or Pending Deliveries

DoorDash locks subscription changes when you have an order in progress. The cancel button will be grayed out or show an error.

Fix: Wait until your order is marked as delivered. Usually takes 30-60 minutes. Then try canceling again.

3. Payment Method Issues

If your payment method expired, was declined, or has a chargeback, DoorDash won't process cancellations until you fix it.

Fix: Go to Account > Payment Methods. Update your card or resolve any payment disputes. Then try canceling.

4. Outdated App Version

Older versions of the DoorDash app have known bugs with subscription management. iOS app version 5.x is especially problematic.

Fix: Update the app through the App Store or Google Play. If that doesn't work, delete and reinstall the app.

5. Browser Cache Problems (Web Users)

Cached data can cause buttons to malfunction or pages to not load correctly.

Fix: Use incognito/private mode. Or clear your browser cache: Settings > Privacy > Clear browsing data. Then log back in and try canceling.

What to Do If Nothing Works

If you've tried everything and still can't cancel, here's how to escalate:

Step 1: Contact DoorDash Support

DoorDash support can manually cancel your subscription. Their response time is under 24 hours and they have a high resolution rate.

How to contact support:

In-app: Profile > Help > Account & App Issues > DashPass > "I need help with my DashPass subscription"

Website: help.doordash.com > Contact Support > Select "DashPass"

What to say: "I need to cancel my DashPass subscription immediately. I've tried canceling through the app/website multiple times but keep getting errors. Please process this cancellation manually."

Important: Save the support chat transcript or ticket number. This is your proof if you get charged after requesting cancellation.

Step 2: Check Your Internet Connection

It sounds obvious, but weak WiFi or cellular data can cause timeouts during the cancellation process.

Try: Switch from WiFi to cellular data (or vice versa). Or move closer to your router. Then attempt cancellation again.

Step 3: Subscription Management Tools

Some things are meant to be done by others. In this case, subscription management tools like Chargeback offer help in canceling unwanted subscriptions, and give you complete control over all subscriptions linked to your bank account and emails.

Stop Unwanted Subscriptions

Like many other subscription models, cancellation is made challenging just so that it increases retention. People either forget, or give up when they hit errors. It’s intentional friction.

Ready to stop being charged by unwanted and unnecessary subscriptions? Chargeback’s AI cancellation agents manage every step for you. They identify the right process, reach out to the merchant, and confirm the cancellation. It’s fast, secure, and completely effortless. Join Chargeback now!