How to Cancel Your MaleMD Subscription

MaleMD makes cancellation straightforward: log into your account and cancel under the Account tab. The catch? You need to cancel before your next shipment processes to avoid being charged.

Here's the quick breakdown:

Important timing note: Cancel at least 15 days before your next billing date. MaleMD ships on a monthly or bi-monthly schedule, and cancellations submitted less than 15 days before shipment will result in one final charge.

How to Cancel Through Your Account

This is the official cancellation method listed in MaleMD's terms of service.

Step-by-step:

1. Go to malemd.com and log into your account
2. Click on the Account tab in the navigation
3. Look for your subscription settings or membership details
4. Click Cancel Subscription or Cancel Membership
5. Confirm the cancellation when prompted
6. Screenshot your confirmation page

What happens after you cancel:

1. You'll keep access through your current billing cycle
2. Your card won't be charged for future shipments
3. You should receive a confirmation email (check spam if you don't)

If you can't find the cancel option: The button location varies depending on your subscription type (monthly vs. bi-monthly). Look under "Subscription," "Membership," or "Billing" sections. If it's still not visible, contact support directly.

Contacting MaleMD Customer Support

Can't access your account or the cancel button isn't working? Contact support directly.

Email: support@malemd.com

Include this information in your email:

Subject: URGENT - Cancel Subscription

I need to cancel my MaleMD subscription immediately.

Name: [Your full name]

Email: [Email on account]

Phone: [Phone number on account]

Last 4 digits of card: [XXXX]

Please confirm my cancellation and provide written confirmation that no future charges will occur.

Thank you,

[Your name]

Response time: Most users report hearing back within 24-48 hours. If you don't get a response within 3 business days, send a follow-up email and CC yourself to create a paper trail.

Phone support: MaleMD doesn't advertise a phone number, but some users have reached them through their parent company Curexa. Email is the primary support channel.

Common Cancellation Problems

Problem: "I canceled but still got charged"

Why this happens: You canceled less than 15 days before your next shipment date, or the cancellation didn't process correctly.

Solution:

1. Check your email for cancellation confirmation
2. If you have proof you canceled more than 15 days before billing, email support immediately with your confirmation screenshot
3. Request a refund for the unauthorized charge
4. If they refuse, dispute with your bank (see section below)

Problem: "They offered me a discount to stay"

What happens: Support might offer you $20-50 off your next order or a pause option instead of canceling.

What to do: Only accept if you actually want to continue. If you're done with MaleMD, reply clearly: "I decline the offer and want to proceed with full cancellation."

Problem: "I can't log into my account"

Solution:

1. Use the "Forgot Password" link on the login page
2. If you still can't access your account, email support@malemd.com with:
3. Your full name
4. Email address on file
5. Phone number on file
6. Statement: "I cannot access my account and need to cancel my subscription immediately"

Problem: "They said I can't get a refund"

Reality check: MaleMD's policy states no refunds on prescription products once shipped. This is common in telemedicine due to FDA regulations on prescription medications.

Your options:

1. If you were charged but the product hasn't shipped yet, you may be able to stop the order
2. If the charge was made after you canceled, you can dispute it
3. If the product didn't work or caused side effects, document this for your doctor and consider filing a complaint if you believe you were misled

Understanding MaleMD's Billing

MaleMD operates on automatic recurring billing:

1. Monthly subscriptions: Charged every 30 days
2. Bi-monthly subscriptions: Charged every 60 days
3. Shipment timing: Medication ships around the same time as your billing date

The 15-day rule: This is critical. MaleMD processes and prepares shipments 15 days before they go out. Once your order enters the "preparing shipment" phase, you can't cancel without being charged.

Annual fees: Some MaleMD plans include consultation fees or annual membership charges. Check your original agreement to see when these hit.

What to Do If MaleMD Won't Cancel

If you've tried canceling through your account and emailing support with no response or refusal to cancel:

Step 1: Document Everything

Save screenshots and emails showing:

1. Your cancellation request with timestamp
2. Any responses from MaleMD (or lack of response)
3. Bank statements showing charges after cancellation

Step 2: File a BBB Complaint

Go to bbb.org and search for MaleMD (Curexa, Inc.). File a complaint with all documentation attached.

MaleMD has an A+ BBB rating but does have customer complaints about cancellation and refund issues. Companies typically respond to BBB complaints within 7-14 days.

Step 3: Contact Your Bank

If MaleMD continues charging you after confirmed cancellation:

1. Call your bank's customer service
2. Request to "dispute a recurring charge"
3. Explain you canceled the subscription (provide proof)
4. Ask to block future charges from MaleMD

Important: Bank disputes should be your last resort. Only use this if MaleMD refuses to honor your cancellation after multiple attempts.

Step 4: File an FTC Complaint

For serious issues like continued unauthorized charges, file a complaint at reportfraud.ftc.gov. The FTC tracks patterns of deceptive billing practices.

MaleMD Refund Policy

The short version: No refunds on prescription medications once shipped.

Why: Federal regulations prevent the return of prescription medications for safety and legal reasons. Once the product leaves the pharmacy, it can't be resold or restocked.

Exceptions:

1. If you were deemed ineligible by the medical provider, you should receive a full refund (3-5 business days)
2. If you canceled before shipment and were still charged, you can request a refund
3. If there was a billing error (duplicate charge, wrong amount), contact support immediately

What you can dispute:

1. Charges made after confirmed cancellation
2. Charges made without proper consent
3. Continued billing after you were told the subscription was canceled

Managing Multiple Subscriptions

If you're dealing with multiple health or wellness subscriptions beyond MaleMD, tracking everything manually becomes overwhelming. Services like Chargeback automatically monitor your recurring charges, alert you before renewals, and can cancel subscriptions for you in one place. This is particularly useful if you're managing telemedicine services, supplements, fitness apps, and other health-related subscriptions that all bill on different schedules.

FAQ

Can I cancel MaleMD anytime?

Yes, you can cancel anytime through your account dashboard at malemd.com. However, to avoid being charged for the next shipment, cancel at least 15 days before your billing date. Cancellations submitted less than 15 days out will result in one final charge before the subscription ends.

Will MaleMD refund my money if I cancel?

No, MaleMD does not refund prescription medications once they've been shipped. This is standard practice for telemedicine services due to FDA regulations. If you cancel before your next shipment processes, you won't be charged for future orders. The only exception is if you were deemed medically ineligible for treatment—in that case, you should receive a full refund within 3-5 business days.

How do I cancel MaleMD if I can't log in?

Email support@malemd.com with your full name, email address on file, and phone number. State clearly: "I cannot access my account and need to cancel my subscription immediately." Most users receive a response within 24-48 hours. If you need urgent cancellation due to an approaching billing date, mention this in your subject line.

Does MaleMD charge a cancellation fee?

No, MaleMD does not charge a cancellation fee. However, if you cancel less than 15 days before your next scheduled shipment, you will be charged for that shipment. This isn't a fee—it's because your order has already been prepared and processed. To avoid this final charge, cancel at least 15 days before your billing date.

What happens to my prescription after I cancel?

Your prescription remains valid through your current billing cycle. You can continue using any medication you've already received. After cancellation, MaleMD will not ship additional medication or charge your card for future refills. If you need to continue treatment, you'll need to find a new provider or contact your primary care physician for a prescription.