How to Cancel Your PropertyRec.com Subscription

PropertyRec.com (also appears as PropertyRecs.com) offers property record reports. The major issue: many users report being enrolled in a $20/month subscription after purchasing a one-time $1 report.

Here's the quick breakdown:

Important: PropertyRec.com does not offer online account cancellation through a dashboard or portal. You must contact customer support directly to cancel and request refunds.

Pricing structure:

1. $1 for 1 report (limit one per customer)
2. $5 for 5 reports (limit one per customer)
3. $60 for 60 reports ($20/month for 3 months)
4. $240 for 240 reports ($20/month for 12 months)

The main complaint: users purchase a $1 report but get enrolled in the $20/month plan without clear notice.

How to Cancel by Phone (Fastest Method)

Calling gets you immediate confirmation and is available 24/7.

Step-by-step:

1. Call 1-866-242-0544
2. State: "I need to cancel my PropertyRec subscription immediately"
3. Provide verification:
4. Email address used to sign up
5. Last 4 digits of your payment card
6. Ask for cancellation confirmation via email
7. If you were charged without authorization, state: "I also request a full refund for all unauthorized charges"

What to expect:

1. Wait time: Usually under 5 minutes
2. Call duration: 5-10 minutes total
3. Confirmation: Request they email you written confirmation

Script for the call:

"Hi, I need to cancel my PropertyRec account immediately. My email is [email] and the last 4 digits of my card are [####]. I was charged $20 per month without authorization. I only agreed to a $1 report. Please cancel my subscription and refund all unauthorized charges. Send me written confirmation by email."

How to Cancel via Live Chat

Live chat is available on the PropertyRec.com website and typically responds within 5-15 minutes.

Step-by-step:

1. Go to propertyrec.com
2. Look for the live chat icon (usually bottom right corner)
3. Click to start a chat
4. Provide your account information when asked
5. Type: "I need to cancel my subscription immediately and request a refund"
6. Screenshot the entire conversation for your records

Chat message template:

I need to cancel my PropertyRec subscription immediately.

Email: [your email]

Last 4 digits of card: [####]

I purchased a $1 report but have been charged $20/month without authorization. Please:

1. Cancel my subscription immediately

2. Refund all unauthorized charges

3. Send written confirmation to my email

Thank you.

Important: Screenshot the chat conversation before closing the window. This is your proof of cancellation.

How to Cancel by Email

Email takes longer but creates a clear paper trail.

Email address: support@propertyrec.com

Subject line: URGENT - Cancel Subscription and Request Refund

Email template:

Subject: URGENT - Cancel Subscription and Request Refund

To PropertyRec Support,

I am requesting immediate cancellation of my PropertyRec subscription.

Account Information:

- Name: [Your full name]

- Email: [Email used for account]

- Last 4 digits of card: [####]

Issue:

I purchased a single $1 property report on [date] but have been enrolled in a $20/month subscription without my authorization. I did not agree to recurring charges.

Request:

1. Cancel my subscription immediately

2. Confirm no future charges will occur

3. Refund all unauthorized charges totaling $[amount]

Please send written confirmation of cancellation and refund to this email address.

Thank you,

[Your name]

Response time: PropertyRec.com typically responds within 2-3 hours. If you don't hear back within 24 hours, send a follow-up email and call their phone line.

Understanding the Subscription Model

PropertyRec.com's billing structure confuses many users. Here's what actually happens:

What you think you're buying:

1. A single property report for $1

What you're actually enrolled in:

1. Volume discount package: 60 reports for $60 ($20/month for 3 months)
2. OR: 240 reports for $240 ($20/month for 12 months)

How this happens:

1. During checkout, there are multiple offers and upsells
2. The subscription terms may appear in fine print
3. Many users report declining the offers but still getting enrolled
4. The $1 charge processes first, then $20/month charges begin

Common billing patterns:

1. Initial $1 charge (immediate)
2. First $20 charge (15-30 days later)
3. Recurring $20 charges every 30 days after that

Getting Refunds for Unauthorized Charges

PropertyRec.com's refund policy is actually favorable compared to other property record sites. Most users report receiving full refunds when requested.

How to request a refund:

1. Contact support via phone, chat, or email
2. Clearly state: "I request a full refund for all unauthorized charges"
3. Explain: "I only authorized a $1 report, not a recurring subscription"
4. Specify the total amount you're requesting back

What users report:

1. Most refund requests are approved
2. Refunds typically process within 2-3 business days
3. Full refunds (all charges back to original $1) are common
4. Customer service is described as helpful and quick to refund

If your refund is denied:

1. Ask why the refund was denied
2. Request to speak with a supervisor
3. Reference that you never authorized recurring charges
4. Escalate to your bank if PropertyRec won't refund (see below)

What to Do If PropertyRec Won't Cancel or Refund

If you've contacted PropertyRec.com multiple times without resolution:

Step 1: Document Everything

Save:

1. All email correspondence with PropertyRec
2. Screenshots of live chat conversations
3. Phone call dates, times, and who you spoke with
4. Bank statements showing all charges
5. Original transaction confirmation

Step 2: Contact Your Bank

Call your bank's customer service and request to:

1. Dispute the charges: "I need to dispute unauthorized recurring charges from PropertyRec"
2. Block future charges: "Please block this merchant from charging my card again"
3. Request chargeback: "I only authorized one $1 charge, not recurring $20 charges"

Important: Banks typically side with consumers when:

1. The subscription wasn't clearly disclosed
2. You have proof you tried to cancel
3. Charges continued after cancellation

Chargeback timeline:

1. Initial dispute: 5-10 business days for investigation
2. Provisional credit: Often issued while investigating
3. Final decision: 30-60 days

Step 3: File a BBB Complaint

Go to bbb.org and search for "Propertyrecs" (note: they operate under multiple similar names)

Include in your complaint:

1. Timeline of events
2. Total amount charged
3. Copies of cancellation attempts
4. Refund requests and responses (or lack of response)

PropertyRec.com does respond to BBB complaints, usually within 7-14 days.

Step 4: Report to FTC

For deceptive billing practices, file a complaint at reportfraud.ftc.gov

The FTC tracks patterns of consumer complaints and can take action against companies engaging in deceptive practices.

Managing Multiple Property Record Subscriptions

If you've signed up for PropertyRec along with other property research tools, public records sites, or background check services, tracking all the different billing dates and cancellation methods becomes overwhelming. Each service has different contact requirements and billing schedules.

Services like Chargeback automatically monitor all your subscriptions across multiple platforms, alert you to charges you might have forgotten about, and can handle cancellations for you. This is particularly useful for one-time research tools that quietly become recurring subscriptions.

FAQ

How do I cancel my PropertyRec.com subscription?

Call 1-866-242-0544, use the live chat on their website, or email support@propertyrec.com. PropertyRec.com doesn't offer online self-service cancellation—you must contact customer support directly. Provide your email address and last 4 digits of your payment card. Request written confirmation of cancellation. Most cancellations are processed immediately during phone calls or within a few hours via email.

Can I get a refund from PropertyRec.com?

Yes, PropertyRec.com typically issues refunds when requested, especially for unauthorized subscription charges. Contact them via phone (1-866-242-0544), live chat, or email (support@propertyrec.com) and put "Refund" in the subject line. Clearly state you only authorized a $1 report and request a full refund for all recurring charges. Most users report receiving full refunds within 2-3 business days.

Why am I being charged $20 per month by PropertyRec?

You were likely enrolled in their volume discount package ($60 for 60 reports or $240 for 240 reports, billed at $20/month). This often happens without clear notice when purchasing an initial $1 report. Many users report being enrolled in this plan even after declining offers during checkout. Contact PropertyRec immediately to cancel and request a refund for charges you didn't authorize.

Is PropertyRec.com a scam?

PropertyRec.com is a legitimate business that provides actual property records, but their billing practices are controversial. Many customers report being enrolled in recurring $20/month subscriptions after purchasing a one-time $1 report, often without clear disclosure. However, most users also report that PropertyRec's customer service is responsive and willing to cancel subscriptions and issue refunds when contacted. The service itself works, but the subscription enrollment process is problematic.

How long does it take to cancel PropertyRec?

Phone cancellations are processed immediately (5-10 minute call). Live chat cancellations typically take 10-15 minutes total. Email cancellations can take 2-24 hours depending on response time. Once PropertyRec confirms your cancellation, no future charges should occur. Always request written confirmation and check your bank statement the following month to verify the charges have stopped.