How to Cancel Your Score Blue Subscription

Score Blue’s cancellation can be frustrating, many users report difficulty finding cancellation options on their website. Your best best is calling their customer service line directly at 800-675-9807.

This guide covers all the cancellation methods, what to expect, and how to handle issues if Score Blue won’t process your cancellation.

Why Score Blue Makes Canceling Difficult

Score Blue is a telehealth service providing erectile dysfunction medication through online consultations. Like many subscription services, they don't make cancellation obvious on their website.

Multiple Better Business Bureau complaints mention the same issue: there's no clear cancellation button in account settings. The website lacks a straightforward self-service cancellation option, forcing most customers to contact support directly.

Method 1: Cancel by Phone (Most Reliable)

Calling Score Blue customer service is your most direct path to cancellation.

Customer Service Number: 800-675-9807

Hours: 11 AM to 8 PM Eastern Time, Monday through Friday

What to Expect When You Call

1. Call the number during business hours
2. Explain you want to cancel your subscription
3. Provide your account information (customer number or email)
4. The representative may ask why you're canceling (you're not required to give a detailed reason)
5. Request written confirmation via email
6. Note the representative's name and the date/time of your call

Important: Don't accept offers to pause your subscription unless that's genuinely what you want. If you're done with the service, stick to your decision.

Best Times to Call

Avoid Monday mornings and Friday afternoons when call volume is highest. Mid-week afternoons (Tuesday-Thursday, 2-4 PM ET) typically have shorter wait times.

Some users report hold times of 30 minutes or more. Have something to do while waiting, and don't hang up—persistence pays off.

Method 2: Cancel by Email

If you can't reach customer service by phone, try email.

Email Address: [email protected]

How to Write Your Cancellation Email

Keep it simple and direct:

Subject Line: "Subscription Cancellation Request - [Your Name/Customer Number]"

Email Body:

I am writing to cancel my Score Blue subscription effective immediately.

Customer Information:

- Full Name: [Your Name]

- Email Address: [Email on Account]

- Customer Number: [If Known]

- Phone Number: [Your Phone]

Please confirm this cancellation in writing and provide the date of my final charge.

Thank you,

[Your Name]

Critical: Save a copy of your email. Take screenshots showing the date sent. This is your proof if Score Blue continues charging you.

Response Time

Score Blue's customer service typically responds within 48 hours. If you don't hear back within three business days, follow up with another email and try calling.

Method 3: Cancel Through Your Account (Limited Success)

Some users report finding subscription management through their online account, though experiences vary.

Steps to Try:

1. Log into your Score Blue account at scoreblue.com/login
2. Look for "Account Settings" or "Subscription Management"
3. Check under "Billing Information" or similar sections
4. Look for a "Cancel Subscription" option

Reality Check: Many customers report these options don't exist or don't work. If you can't find cancellation settings after five minutes of searching, move to phone or email.

Method 4: Cancel Via Text (For SMS Marketing Only)

If you signed up for text messages, you can stop SMS notifications by texting STOP to 800-675-9807.

Important: This only stops marketing texts. It does NOT cancel your subscription or stop charges. You must still cancel your actual subscription through phone or email.

Timing Your Cancellation

Cancel at least 7-10 days before your next billing date. Score Blue processes subscriptions automatically, and last-minute cancellations might not stop an order already in processing.

If your subscription has already processed for the month, you'll receive that shipment and be charged for it. The cancellation takes effect for future orders.

What About Refunds?

Score Blue's refund policy isn't clearly published on their website. Based on Better Business Bureau complaints, refunds are handled case-by-case.

If you want to request a refund:

1. Mention it when you cancel
2. Explain why you believe a refund is warranted
3. Be prepared to escalate if initially denied

Some users report receiving full refunds when they escalated complaints, while others got partial refunds or none at all.

If Score Blue Won't Process Your Cancellation

Unfortunately, this happens. Here's your escalation path.

Step 1: Document Everything

Before escalating, gather:

1. Dates and times of all cancellation attempts
2. Names of customer service representatives
3. Copies of emails sent
4. Screenshots of account pages
5. Bank statements showing charges

Step 2: File a Better Business Bureau Complaint

Visit bbb.org and search for "ScoreBlue LLC." File a complaint with all your documentation attached.

Score Blue responds to most BBB complaints within 5-7 business days. BBB complaints are public and create pressure for resolution.

Step 3: Contact Your Bank

If Score Blue continues charging you after confirmed cancellation:

Call your bank or credit card company and explain the situation. Request they:

1. Stop future charges from Score Blue
2. Dispute the unauthorized charges (chargeback)
3. Block Score Blue from charging your card

Provide your bank with copies of your cancellation attempts as evidence.

Warning: Only do this after trying to cancel directly with Score Blue. Starting with a chargeback without cancellation attempts can complicate the situation.

Step 4: Report to the FTC

As of May 2025, the FTC's click-to-cancel rule requires companies to make cancellation as easy as signup. Companies that ignore cancellation requests violate federal law.

File a complaint at reportfraud.ftc.gov. Include:

1. Company name (ScoreBlue LLC)
2. Your cancellation attempts
3. Continued charges after cancellation requests
4. Any communication from the company

While the FTC won't resolve individual cases, reports help identify patterns of illegal behavior.

Common Issues and Solutions

"They Keep Sending Product After I Canceled"

If you receive shipments after canceling, refuse delivery. Write "RETURN TO SENDER - SUBSCRIPTION CANCELED" on the package. Contact Score Blue immediately and reference your cancellation date.

"I Can't Get Through on the Phone"

Try different times throughout the week. If you consistently can't reach them, send an email and document your call attempts in the email. Mention specific dates and times you called with no answer.

"They're Still Charging My Card"

Contact your bank immediately to dispute charges and block future ones. File a BBB complaint and FTC report. This is a clear violation once you've requested cancellation.

"I Forgot I Had This Subscription"

Many people discover Score Blue subscriptions they forgot about when reviewing bank statements. Cancel immediately using the phone or email method, then monitor your account to ensure charges stop.

How to Prevent Future Subscription Issues

If Score Blue taught you anything, it's that tracking subscriptions matters. One forgotten subscription can cost hundreds over time.

Consider using subscription management tools that automatically detect and track recurring charges. Services like Chargeback monitor your financial accounts, identify all subscriptions (including ones you might have forgotten), and can even handle cancellations for you.

Instead of manually tracking multiple subscriptions and navigating difficult cancellation processes, these tools centralize everything in one dashboard. For anyone with more than a handful of subscriptions, automation prevents both forgotten charges and cancellation headaches.

What If You Ordered Through a Third Party?

Some customers purchase Score Blue products through Amazon or other retailers. If you ordered through a third party:

For Amazon: Go to Your Account > Memberships & Subscriptions > Manage Subscription. Cancel directly through Amazon, not Score Blue.

For Other Platforms: Check where you placed the original order and cancel through that platform's subscription management system.

Score Blue can only cancel subscriptions placed directly through their website.

The Bottom Line

Score Blue makes cancellation unnecessarily difficult by not offering a clear online cancellation option. Calling customer service at 800-675-9807 is your most reliable method, though expect potential long hold times.

If phone calls fail, send a detailed cancellation email to [email protected] and keep copies of everything. Don't hesitate to escalate through the BBB or your bank if Score Blue ignores your cancellation requests.

Most cancellations do eventually process—persistence is key. Document everything, follow up consistently, and don't let them charge you beyond your cancellation date.