How to Cancel Your Spokeo Subscription

Ready to cancel your Spokeo subscription?

Well, apparently… you’re not alone. It’s not just the service, there’s questions about it being a scam, users being charged without notice and even charged double for no reason at all.

We at Chargeback help YOU take back control.. No more unwanted subscriptions feeding off your bank account.

This guide covers all three cancellation methods (online, phone, and email), what to watch out for with unexpected charges, and how to get help if Spokeo won’t stop billing you.

Let’s get you out of that auto-renewal trap.

What You Need Before You Cancel

Don’t waste time hunting for information, here’s what you need before you sit down to cancel that subscription.

What Shows Up on Your Bank Statement

Spokeo charges can appear under several names on your statement:

1. SPOKEO
2. SPOKEO.COM
3. SPOKEO PASADENA CA
4. SPOKEO INC

If you see any of these charges and don't recognize them, keep reading. We'll help you figure out what happened and how to stop future charges.

Got everything? Let's walk through your cancellation options.

How to Cancel Spokeo Online (Fastest Method)

Online cancellation is the quickest way to end your Spokeo subscription. It takes about 3-5 minutes, and you’ll have proof in your email.

Step-by-Step Instructions

1. Go to www.spokeo.com and log in with your credentials
2. Click on your profile icon or name in the top-right corner
3. Select “Account Settings” from the dropdown menu
4. Scroll down to the “Managed Account” or “Usage & Subscriptions” section
5. Click the “Cancel” or “Turn Off Auto-Renewl” button
6. Spokeo will likely show you a retention offer (discount, pause subscription, etc)

Only accept if you actually want to keep it

If you're done with Spokeo, keep clicking "Cancel" or "No Thanks"

1. Follow the final confirmation prompts to complete cancellation
2. Take a screenshot of the confirmation page
3. Check your email for a cancellation confirmation from Spokeo

Tips for Online Cancellation

Can’t log in or find the cancel button? Try the phone method next.

How to Cancel Spokeo by Phone

This method works when you can’t access your account online or prefer speaking to a real person. It’s also useful if you’re dealing with billing disputes.

Contact Information

Spokeo Customer Care: 1-888-271-9562

Hours: 7 days a week, 5:00 AM - 8:00 PM Pacific Time

What to Say (Script)

When you call, be direct. Here's exactly what to tell the representative:

"I need to cancel my Spokeo subscription effective immediately. I do not want to pause it or receive a discount. I want to cancel."

The rep might offer alternatives. Stand firm if you want to cancel.

Have This Information Ready

1. The email address you used to sign up
2. The last 4 digits of the card you used (for verification)
3. Your approximate signup date
4. Any recent transaction amounts

What to Expect

Call duration: 5-10 minutes, depending on wait time and how many retention offers you have to decline.

Confirmation: Ask the representative to email you a cancellation confirmation. Get their name and a reference number.

Access: You'll keep using Spokeo until your current billing period ends.

Pro tip: Call early in the morning (5-7 AM Pacific) for shorter wait times. Avoid midday and early evening when call volume is highest.

If you can't call during business hours, there's one more option.

How to Cancel Spokeo by Email

Email cancellation is the slowest method, but it works if you can't access your account and can't call during business hours.

Email Details

Email address: customercare@spokeo.com

Subject line: "Subscription Cancellation Request - [Your Email]"

What to Include in Your Email

Write a clear, direct cancellation request:

Subject: Subscription Cancellation Request - yourname@email.com

Dear Spokeo Customer Care,

I am requesting immediate cancellation of my Spokeo subscription.

Account Email: [your email]

Approximate Signup Date: [if you remember]

Last 4 digits of payment card: [if applicable]

Please confirm this cancellation in writing and ensure no further charges are made to my account.

Thank you,

[Your Name]

Response Time

Typical response: 24-48 hours during business days

Confirmation: Spokeo should email you a cancellation confirmation. Save this email.

If no response after 3 business days: Call customer service at 1-888-271-9562 or try canceling online.

Important Warning

Email cancellation is not instant. If your billing date is coming up in the next few days, use online or phone cancellation instead. Otherwise, you might get charged for another month while waiting for your email response.

Canceled successfully? Here's what happens next.

What Happens After You Cancel

Your Access

You'll keep full access to Spokeo through the end of your current billing cycle. If you paid for the month, you might as well use it.

Refund Policy

Short answer: Spokeo does not offer refunds.

From their payment policy:

"When You cancel Your Plan, any processed payment will not be refunded or prorated for partial-month usage."

Exceptions: Some users report getting partial refunds by:

1. Calling customer service immediately after an unexpected charge
2. Filing a PayPal or credit card dispute
3. Being persistent with customer service

But officially, Spokeo's policy is no refunds.

Checking Your Cancellation Worked

One week after canceling:

1. Log into your Spokeo account
2. Check your "Usage & Subscriptions" section
3. Verify it says "Cancelled" or "Will not renew"

After your billing date passes:

1. Check your bank statement
2. Confirm there's no new Spokeo charge
3. If you see a charge, contact Spokeo immediately with your cancellation proof

But what if Spokeo is still charging you?

What to Do If Spokeo Won't Stop Charging You

This is where things get frustrating. You canceled, you have confirmation, but Spokeo charged you again anyway.

Here's your escalation plan.

Step 1: Contact Spokeo Immediately

Call customer service: 1-888-271-9562

Say exactly this:

"I canceled my subscription on [date] and received confirmation. You charged my account on [date] after cancellation. I need this charge reversed immediately and confirmation that no future charges will occur."

Have your cancellation confirmation ready. Email it to them if needed.

Most cases get resolved at this step. Spokeo's customer service generally processes refunds if you have proof of cancellation.

Step 2: File a Payment Dispute

If Spokeo won't refund you, dispute the charge with your payment provider.

If you paid by credit card:

1. Call your credit card company
2. Say you want to dispute a charge for "services not rendered after cancellation"
3. Provide your cancellation confirmation
4. Your credit card company will investigate and likely reverse the charge

If you paid through PayPal:

1. Go to your PayPal Activity
2. Find the Spokeo charge
3. Click "Report a Problem"
4. Select "I want a refund" → "I was charged after I canceled"
5. Upload your cancellation confirmation

Success rate: Very high if you have cancellation proof. Most disputes resolve in 1-3 weeks.

Step 3: File a Better Business Bureau Complaint

Go to www.bbb.org and search for "Spokeo Inc."

File a complaint and attach:

1. Your cancellation confirmation
2. Bank statements showing charges after cancellation
3. Any correspondence with Spokeo

Why this works: Companies respond to BBB complaints because they're public. Spokeo has an A- rating and wants to maintain it.

Step 4: Stop Payment Authorization (Last Resort)

This is your nuclear option. Only use it if you've tried everything else.

Call your bank or credit union and say:

"I need to revoke authorization for recurring payments from Spokeo. I have documentation showing I canceled my subscription."

Provide your cancellation proof.

Important warning: This stops Spokeo from charging you, but it doesn't officially cancel your "contract" with them. In rare cases, companies can send accounts to collections. However, if you have proof you canceled, you're protected.

Better alternative: If you're worried about future unauthorized charges, contact your credit card company and request a new card number. This permanently breaks the payment connection.

Let's talk about why this happens in the first place.

Why Do People Complain About Spokeo?

It's 2025. Canceling a subscription shouldn't be this complicated.

But here's what actually happens:

The $0.95 Trial Problem

Spokeo advertises a 7-day trial for $0.95. Seems reasonable.

Here's what they don't make obvious:

That $0.95 trial automatically converts to a $24.95-$29.95 monthly subscription if you don't cancel before day 7. You're enrolled in auto-renewal from the moment you sign up.

According to Reddit users and BBB complaints, many people:

1. Never saw the auto-renewal terms clearly stated
2. Didn't realize they needed to cancel within 7 days
3. Got charged $29.95 before they remembered the trial existed

The "We Don't Do Refunds" Issue

Spokeo's official policy is no refunds for any reason. From their terms:

"All cancellations of any trial product or Membership Plan must be received prior to 11:59 PM PT on the last day of the trial in order to avoid conversion to an ongoing subscription (and associated charges)."

Miss that deadline by one hour? You pay the full month. No prorated refunds. No exceptions (officially).

The Information Quality Problem

This isn't about cancellation, but it matters. Many users complain they paid for information that was:

1. Completely inaccurate (wrong addresses, wrong phone numbers)
2. Outdated by years
3. Already available for free on Google
4. Misleading (showing "a lot of information available" when there wasn't)

So you have people who paid for bad information, want a refund, and are told "no refunds, ever."

That's a recipe for frustration.

What Reddit Says About Spokeo

Scanning through Reddit threads about Spokeo:

1. "They charged me $30 after I forgot about the $0.95 trial" (most common complaint)
2. "Canceled twice, still getting charged" (billing system failures)
3. "Information was completely wrong, won't refund" (data quality issues)
4. "It's a scam, just Google the info for free" (value complaints)

Not everyone hates Spokeo. Some people find it useful for reverse phone lookups or reconnecting with people. But the negative reviews far outnumber the positive ones on most platforms.

So what should you do if you're stuck dealing with this?

FAQs

Can you cancel Spokeo online?

Yes, you can cancel Spokeo online through your account settings. Log in, go to "Account Settings" or "Usage & Subscriptions," and click the cancel or turn off auto-renewal button. The process takes 3-5 minutes and you'll receive an email confirmation.

How much does Spokeo cost?

Spokeo pricing varies:

1. 7-day trial: $0.95 (converts to monthly subscription if not canceled)
2. 1-month subscription: $19.95-$24.95 per month
3. 3-month subscription: $14.95 per month (billed as $44.85 quarterly)
4. Professional plans: $69.95+ per month for higher search volumes

All subscriptions auto-renew unless you cancel.

Does Spokeo give refunds?

No, Spokeo's official policy states that all subscriptions are non-refundable. However, some users report success getting partial refunds by:

1. Calling customer service immediately after an unexpected charge
2. Filing disputes through PayPal or credit card companies
3. Being persistent and providing proof of unclear trial terms

Will I get charged after I cancel Spokeo?

You should not be charged after you cancel. Your subscription will not auto-renew, but you'll keep access until the end of your current billing cycle. If you're charged after canceling, contact Spokeo immediately with your cancellation confirmation and consider filing a payment dispute.

How do I stop Spokeo from charging my card?

To stop Spokeo charges:

1. Cancel your subscription through your account settings, by phone, or by email
2. Verify cancellation in your account dashboard
3. Check for a cancellation confirmation email
4. If charges continue, file a dispute with your bank or credit card company
5. As a last resort, request a new card number to break the payment connection

Can I pause my Spokeo subscription instead of canceling?

Spokeo does offer the option to pause your membership if you're not in a free trial. This stops billing temporarily while keeping your account intact. However, if you don't plan to return, canceling completely is the better choice to avoid accidentally getting charged when the pause ends.

Final Thoughts: Cancel Now, Check Later

Spokeo makes it easy to sign up and harder to remember to cancel. That's intentional design, not an accident.

But now you know exactly how to cancel, what to watch out for, and how to fight back if they keep charging you.

Companies like Spokeo count on you forgetting, putting it off, or giving up when things get difficult. Don't let them. Cancel today, verify it worked, and move on.

Need someone to look after your unwanted subscriptions? Let Chargeback help you take back control.