How to Cancel Your Think IQ Academy Subscription

Think IQ Academy advertises a $1 IQ test but enrolls you in a $29.99/month subscription that many users report never signing up for. If you've discovered unexpected charges, you're not alone—this is one of the most common complaints about the service.

This guide explains how to cancel your Think IQ Academy subscription, get refunds when possible, and what to do if cancellation doesn't work.

Quick Answer: Multiple Cancellation Methods

Think IQ Academy offers three official cancellation methods:

1. Account Dashboard: Log in and navigate to "My Account" section
2. Email: Send cancellation request to [email protected]
3. Help Page: Use their Help page cancellation option (preferred method according to their FAQ)

However, many users report that these methods don't work. We'll cover both official methods and backup options.

Understanding the Think IQ Academy Subscription Model

Think IQ Academy markets itself as an online IQ testing platform. The typical experience:

1. You take a free IQ test
2. You're offered results for $1 or a small fee
3. Hidden in the checkout is a subscription checkbox (often pre-selected)
4. You're charged $29.99 monthly without a clear warning

Many users report unchecking the subscription option and still getting enrolled. Others say they never saw any subscription mention at all.

The company is owned by MerchantMaxx LLC, which operates several similar services with comparable complaint patterns.

Method 1: Cancel Through Your Account Dashboard

This is Think IQ Academy’s official self-service cancellation method

Step-by-Step Instructions

1. Go to thiniqacademy.com and log in
2. Navigate to the “My Account” section
3. Look for “Subscription Management” or a similar option
4. Click “Cancel Subscription”
5. Follow the prompts to confirm cancellation

Multiple users on Trustpilot and Reddit report that this doesn’t work. Here are some of the common issues they have pointed out with this method:

1. The “My Account” page doesn’t load properly
2. No cancellation button exists in the dashboard
3. The cancellation button doesn’t do anything when clicked
4. Account receipts and payment methods are visible, but not cancellation options

If you can successfully cancel through your account, great. But don’t be surprised if this method fails.

Method 2: Cancel by Email

Email is often more reliable than the website interface.

Email Address: [email protected]

How to Write Your Cancellation Email

Subject Line: "URGENT: Subscription Cancellation Request - [Your Name]"

Email Body:

I am requesting immediate cancellation of my Think IQ Academy subscription.

Account Details:

- Full Name: [Your Name]

- Email Address: [Email used for account]

- Transaction Date: [Date of original charge]

- Order Number: [If available]

I did not knowingly agree to a recurring subscription. Please cancel immediately and confirm in writing.

I also request a refund for all unauthorized charges, as I did not consent to ongoing billing.

Please respond within 48 hours with written confirmation of cancellation and refund status.

[Your Name]

Critical Tips:

1. Use "URGENT" in the subject line
2. Explicitly state you did not consent to the subscription
3. Request both cancellation AND refund
4. Ask for written confirmation
5. Save a copy of your sent email with the timestamp

Response Time

Think IQ Academy's terms say they respond to support emails. In reality, many users report:

1. No response at all
2. Automated responses without resolution
3. Delays of 5-7+ business days

If you don't receive a response within 3 business days, move to the backup methods below.

Method 3: Use the Help Page

According to Think IQ Academy’s FAQ, canceling through their Help page is the “preferred” method.

Visit their Help page (accessible from the main website) and look for subscription cancellation options. The process should be similar to the account dashboard method.

Unfortunately, users report similar issues as with the dashboard. The option either doesn’t exist or doesn’t work.

Method 4: Call Customer Service

Think IQ Academy provides a toll-free number for customer support.

Phone Number: 1-888-915-7524

What to Expect When Calling

1. Have your account information ready (email, order number, transaction details)
2. Clearly state: "I need to cancel my subscription immediately."
3. Ask for the representative's name and employee ID
4. Request written confirmation via email
5. Note the date, time, and details of the call

Warning: Some users report that the company asks for credit card details during phone cancellations. Never provide your full credit card number to verify identity—the last 4 digits should be sufficient.

Understanding the Refund Policy

Think IQ Academy's official refund policy states:

1. Refunds must be requested within 30 days of purchase
2. You're ineligible if you accessed or viewed your test results
3. No refunds on subscription renewals
4. No prorated refunds for partial months
5. Refunds granted at their sole discretion

Translation: The policy is designed to deny most refunds. If you viewed your IQ score (which you had to pay to access), they'll say you're not eligible.

However, don't let this discourage you from requesting a refund—especially if you didn't knowingly agree to a subscription.

Is Think IQ Academy a Scam?

While Think IQ Academy presents itself as a legitimate IQ testing service, the pattern of complaints suggests deceptive practices:

1. Hidden subscription terms during checkout
2. Charging users who explicitly declined subscriptions
3. Making cancellation extremely difficult
4. Ignoring customer service requests
5. Refusing refunds for unauthorized charges

Whether it's technically a "scam" or just predatory business practices, the result is the same: users get charged for something they didn't knowingly agree to.

What About Legal Action?

For most people, the subscription amount ($29.99/month) doesn't justify hiring a lawyer. However:

1. Small claims court is an option for recovering larger amounts (if you were charged for many months)
2. Class action lawsuits sometimes form around deceptive subscription services
3. Consumer protection laws in your state may provide additional recourse

Consult with a consumer protection attorney if you've been charged significant amounts and can't get refunds through other methods.

Managing Multiple Subscriptions to Avoid This

The Think IQ Academy situation highlights a bigger problem: subscription services often rely on people forgetting about charges or finding cancellation too difficult.

If you have multiple subscriptions, tracking them all manually becomes overwhelming. One forgotten subscription can cost a hundred dollars per year.

Tools like Chargeback solve this by automatically monitoring your accounts for all recurring charges, including ones you might have forgotten. Instead of discovering surprise charges months later, you see everything in one dashboard and can cancel with a single click. The AI handles the entire cancellation process, eliminating the need to search for cancellation buttons that don’t exist or wait on hold with customer service.