1-800-FLOWERS.COM offers a flower subscription program where you can get fresh bouquets delivered to your door on a schedule that works for you—like weekly or every few weeks. You pick the bouquet you want, and they automatically charge you and send flowers regularly. You can skip, pause, or cancel anytime, and the subscription prices are discounted compared to regular orders. It’s a convenient and thoughtful way to keep flowers coming for yourself or to gift to someone special.
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Cancelling a subscription on 1-800-FLOWERS.COM requires calling customer service or emailing; it cannot be done online, leading to potential delays and holds. Reviews indicate that cancellations involve long calls with repeated questioning and some sales resistance, making it moderately hard for consumers to cancel.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a 1-800-FLOWERS.COM subscription.
How to Cancel 1-800-FLOWERS.COM: Step by Step
If you purchased through 1800flowers.com:
- Log into your account on 1800flowers.com.
- Go to the Celebrations Passport section under My Account.
- Select Cancel Membership.
- If you prefer to cancel via email, send a request to passportmembership@1800flowers.com.
- To cancel by phone, call 1-800-961-2036 to speak with a customer service representative.
- If you subscribed to a floral subscription, you can also cancel it by:
- Calling 1-866-257-7779.
- Emailing 18fgiftclubs@1800flowers.com.
If you need assistance, here's how you can get in touch with 1-800-FLOWERS.COM's support team.
Email
The email is not available.
Tips and Tricks for Getting a 1-800-FLOWERS.COM Refund
- Call customer service promptly after noticing the subscription charge; online cancellations are limited and time-sensitive (within 15 minutes of order).
- Be persistent and ask to speak to a supervisor or the "loyalty team" if the first representative refuses to cancel or offer a refund.
- Clearly state you did not consent to the subscription and demand cancellation and refund.
- Escalate politely but firmly when service reps deny cancellation or refunds; sometimes a supervisor is needed to override initial refusals.
- Check for and disable auto-renewal options in your online account settings if available, but verify by calling as online changes may not be reliable.
- Timing is key: act quickly once you notice the charge to increase chances of successful cancellation before billing cycles renew.
- Document your calls including dates, times, and names of representatives spoken to for persistence and if you need to escalate further.
- Consider sending a formal cancellation request via certified mail if phone attempts fail.
- Watch out for multiple "submit" buttons during ordering to avoid inadvertently subscribing in the future.
Why Do People Request Refunds from 1-800-FLOWERS.COM
- Orders canceled or not delivered after payment, often without timely notification.
- Customer service refusal to cancel subscriptions or memberships even with prompt requests.
- Being charged for subscriptions or memberships they want to cancel but are told it's impossible due to usage or company policy.
- Poor customer service, including lack of refunds, miscommunication, and refusal to cancel memberships.
- Frustration over paying for unwanted or unused subscriptions or memberships.
- Company refusal to cancel after charging because the membership had been "used."
- Unhelpful or rude customer service that does not follow through on refund or cancellation requests.
- Having to dispute charges with credit card companies due to refusal to cancel or refund.
- Poor communication and inflexibility with subscription cancellation policies.
1-800-FLOWERS.COM Refund Script
Script
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Dear 1-800-FLOWERS.COM, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
1-800-FLOWERS.COM Refund Policy
1-800-FLOWERS.COM allows you to cancel your subscription at any time after your first subscription without any long-term commitments. You can cancel by calling 1-866-257-7779 or emailing 18fgiftclubs@1800flowers.com. Additionally, you have the flexibility to pause or skip your flower subscription anytime after the first subscription.
The Easiest Way to Get a 1-800-FLOWERS.COM Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from 1-800-FLOWERS.COM—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.