23andMe is a company that offers DNA testing kits to learn about your ancestry and health. They have a subscription called 23andMe+ Premium that costs $69 per year and gives you access to extra health reports and advanced ancestry features. When you get the kit, you pay a one-time price that includes the test plus the first year of membership. After that, you get billed yearly for the membership unless you cancel, which you can do anytime in your account settings. This subscription helps you get ongoing updates about your genetics and health insights.
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The cancellation process involves straightforward steps via the user's account settings with clear instructions and immediate email confirmation. There are no complicated barriers or need to contact customer support, making it relatively easy for consumers.
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How to Cancel 23andMe: Step by Step
If you purchased through 23andMe:
- Log in to your 23andMe account.
- Navigate to Account Settings.
- In the Personal Information section, click on edit.
- Locate your membership information.
- Select Cancel auto-renewal.
- You will retain access until the end of your billing cycle if you cancel before your auto-renewal date.
- Check your email for a confirmation of your cancellation that indicates the end date of your membership.
Tips & Tricks for Canceling 23andMe
- Contact customer service multiple times and be firm about cancellation, even if they initially refuse or give automated responses.
- Clearly state that the recurring purchase was unauthorized and demand immediate cancellation and refund.
- Threaten to escalate the issue to your credit card issuer for chargeback and state Attorney General if refunds or cancellation is denied.
- Consider contacting your credit card issuer to block or void future charges from 23andMe.
- Change credit card details (CVV or expiration date) on your 23andMe account or remove the card information to prevent further billing.
- Download and save evidence such as test results, cancellation confirmation emails, and screenshots to support your claims.
- Be aware of timing: try to cancel within 30 days if possible to avoid charges; however, some have reported charges even after cancellation.
- Document all communications with customer service for potential complaints.
- File complaints with entities like the Better Business Bureau and your state Attorney General if you experience billing issues.
- Expect potential pushback and delays, especially with outsourced customer service centers.
- Note that chargebacks may result in account bans.
23andMe Customer Service Info
If you need assistance, here's how you can get in touch with 23andMe's support team.
Cancel 23andMe Script
Script
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Hello,
I hope this message finds you well. I would like to request the cancellation of my 23andMe subscription. Due to personal reasons, I am unable to continue with my membership at this time.
Please confirm the cancellation and let me know if there's any further information you need from me. Thank you for your assistance.
Best regards,
Frequently Asked Questions
23andMe+ Premium Membership can be canceled anytime via Account Settings by selecting 'Cancel auto-renewal.' If canceled before renewal, access remains until the end of the current billing cycle. Membership is non-refundable and non-proratable, and canceling ends access to premium features but not to standard Health + Ancestry Service reports.
To cancel your 23andMe subscription, you need to log in to your account, which implies you will need your password. Once logged in, you can cancel your subscription from the Account Settings under "Manage membership." If you have forgotten your password, you can reset it at https://www.23andme.com/reset-password/. So yes, your password is necessary to cancel your subscription online unless you have other special membership types.
- Data privacy concerns due to a 2023 data breach exposing genetic information of nearly 7 million customers.
- Bankruptcy worries leading to uncertainty about the handling, selling, or misuse of genetic data.
- Potential sale of genetic data as part of company assets during bankruptcy, risking exposure of sensitive information.
- Change in terms of service preventing customers from filing class action lawsuits.
- Lack of strong federal regulations in the U.S. on data collection, storage, and protection.
- State law limitations providing uneven consumer protection about data privacy and deletion rights.
- Privacy policy concerns regarding how long and under what conditions genetic data is retained or sold.
- Concerns about company management and stability from ongoing financial struggles and legal issues.
- Requests to delete accounts and saliva samples due to fears over data misuse or breach consequences.
23andMe allows cancellation of their 23andMe+ membership at any time through your account settings, but there are no refunds or credits for any unused portion of the membership period. After canceling, you will retain access until the end of the current billing cycle, which means you can't get a prorated refund. There are no contracts or early cancellation fees, but the lack of refund for unused time is an important consideration to avoid unexpected charges.
Before canceling your 23andMe subscription, know that if you cancel before the auto-renewal date, you will still have access to premium features until the end of your current billing cycle. After the membership ends, you lose access to 23andMe+ Premium reports and features, but you will continue to have access to Health + Ancestry Service reports and features. Cancellation can be done through your Account Settings by selecting "Cancel auto-renewal," and you will receive a confirmation email with the expiration date. Note that the membership fee is non-refundable and cannot be prorated if you cancel early.
- 23andMe account login credentials (username and password)
- Access to your Account Settings within your 23andMe profile
- Ability to locate "Manage membership" within the "Personal Information" section of Account Settings
- Knowledge of your current billing cycle and auto-renewal date (viewable under "Manage membership")
- Confirmation email ("Your membership will not automatically renew") for your records
- Credit card information (if you want to verify how you're billed or if you have a prepaid bundle; note: prepaid memberships do not renew unless you add payment info)
We've actually written a step by step guide on how to get a refund from 23andMe. Check it out!
The Easiest Way to Cancel 23andMe
If you’re frustrated trying to cancel your subscription, membership, or bill from 23andMe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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