Aetna Continental offers Medicare Supplement insurance plans that help cover costs like deductibles and co-pays that Medicare doesn't pay for. They also have a range of other insurance products including coverage for cancer, heart attacks, dental, vision, hearing, home care, hospital stays, and recovery care. For those planning ahead, they provide whole life insurance to help with final expenses. Customers usually get billed through licensed insurance agents when they sign up for these plans.
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Consumer must contact Aetna at least three business days before a scheduled withdrawal and allow up to 48 hours for processing cancellation. This requires advance planning and is not instant, making it moderately difficult.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Aetna Continental subscription.
How to Cancel Aetna Continental: Step by Step
If you purchased through Aetna Senior Products directly:
- Contact Customer Service: Call 1-800-264-4000 during business hours (Monday to Friday, 7 AM to 7 PM CT).
- Verify Your Identity: Provide the representative with your personal information and account details for verification.
- Request Cancellation: Clearly state that you wish to cancel your subscription or membership.
- Follow Up: Ask for confirmation of the cancellation, including any reference number for your call.
If you need assistance, here's how you can get in touch with Aetna Continental's support team.
Tips and Tricks for Getting a Aetna Continental Refund
- Call late in the day: Users report calling close to closing time reduces hold time and likelihood of being passed around.
- Be persistent and calm: Calmly repeat your cancellation request; persistence is key as some agents initially resist.
- Ask for a supervisor immediately: If the agent hesitates or tries to upsell, firmly request escalation to a supervisor.
- Use clear, direct language: State "I want to cancel my subscription effective immediately" without ambiguity.
- Have your member ID ready: Having policy or member numbers handy speeds up verification and cancellation.
- Record the confirmation details: Take down names, cancellation confirmation numbers, and time/date for proof.
- Mention switching providers: Saying you are moving to a competitor sometimes accelerates cancellations.
- Inquire about follow-up confirmation email: Request email confirmation so you have written proof.
- Cancel near billing cycle end: Canceling just before the next billing period helps avoid extra charges.
- Check your bank statements closely: Monitor for any continued charges post-cancellation and dispute them immediately if found.
Why Do People Request Refunds from Aetna Continental
- Serious disconnect between policy issuance and premium billing
- Double billing problems
- Confused effective dates
- Odd billing amounts
- Time wasted dealing with customer service representatives
- Problems with guaranteed T65 application process
- Changes in companies and price increases during the process
- Difficulties implying challenging future claims or customer service interactions
- General dissatisfaction with billing and customer service in MedSupp and Final Expense products
- Plan cancellations without consent or unexpected plan changes (from related discussions)
Aetna Continental Refund Script
Script
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Dear Aetna Continental, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Aetna Continental Refund Policy
Aetna Continental offers a 30-day free look period during which members can return their policy for any reason and receive a full refund of all premiums paid. The policy is guaranteed renewable, meaning coverage will not be canceled or benefits reduced as long as premiums are paid on time.
The Easiest Way to Get a Aetna Continental Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Aetna Continental—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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