Ahrefs is a company that offers subscription packages for various website and SEO tools all in one place, like tracking keywords and auditing sites. They have different plans based on how much you need, starting from $29 per month up to plans for bigger businesses, with discounts if you pay annually. You get a set amount of usage with your plan, and if you go over, they may charge extra automatically for additional credits or users. You or your company might see charges from them because of the monthly subscription or any extra features you add on, but you can change or cancel plans anytime without contracts or setup fees.
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The cancellation process for Ahrefs subscription is straightforward as users can easily navigate to the Billing tab under Account settings to cancel. The process is mostly self-service and does not require complicated steps, only involving contacting support in case of issues, making it quite easy for consumers to cancel.
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How to Cancel Ahrefs: Step by Step
If you purchased through Ahrefs directly:
- Log in to your Ahrefs account.
- Navigate to the Account Settings.
- Select the Billing tab.
- Click on Cancel Subscription.
- Confirm the cancellation decision, ensuring you understand that your subscription will remain active until the end of the current billing period.
- You will receive a confirmation of your cancellation via email.
- After cancellation, your account will be limited to the free tier of Ahrefs Webmaster Tools.
- If you encounter any issues during cancellation, contact Ahrefs support via email or live chat.
Tips & Tricks for Canceling Ahrefs
- Request cancellation close to billing date to minimize additional charges and increase chances of smoother cancellation.
- Use firm but polite language emphasizing dissatisfaction with price hikes or service limitations.
- Mention trying competitor tools as leverage to push for cancellation without resistance.
- Ask for pro-rata refunds especially if cancellation is soon after renewal, though full refunds may not always be granted.
- Export all data and reports needed immediately after deciding to cancel, as access ends promptly after cancellation.
- Prepare to escalate by contacting support multiple times if cancellation is delayed or resisted; repetition may lead to success.
- Express disappointment about pricing structure or policy changes to appeal to customer retention agents emotionally.
- Consider timing cancellation requests around major update or pricing announcements when policies might be more flexible.
- Share your cancellation experience on forums to pressure the company to improve cancellation process and potentially get advice.
- Be aware of limits like report usage to avoid overcharges which may complicate cancellation and refunds.
Ahrefs Customer Service Info
If you need assistance, here's how you can get in touch with Ahrefs's support team.
Cancel Ahrefs Script
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Hello Ahrefs Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my business needs, I no longer require access to the tools provided by Ahrefs. I appreciate the service you offer and have found it valuable, but at this time, it's necessary for me to discontinue my membership.
Please let me know if you need any additional information from my side to process this cancellation. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Ahrefs allows you to cancel your subscription anytime via the "Billing" tab in Account settings. The cancellation takes effect at the end of the current billing cycle, after which your account will revert to the free Ahrefs Webmaster Tools tier and no further charges will be made unless you resubscribe. For account deletion, you must request it by contacting Ahrefs support via email or live chat, and deletion occurs only after confirmation and once all outstanding bills are settled.
To cancel your Ahrefs subscription, you generally need to go to the "Billing" tab under Account settings on the Ahrefs website. The cancellation process does not explicitly mention needing your password, but since you access your account settings to cancel, you likely need to be logged in, which requires your password. If you have trouble logging in, you can reset your password at this URL: https://ahrefs.com/user/account/forgot-password. Alternatively, for cancellation help, you can contact Ahrefs support by emailing them from your registered email or via live chat without needing your password.
- Significant price hikes making the service unaffordable for many users.
- High subscription costs compared to other SEO tools like SEMrush.
- Credit system is unpopular, particularly for agencies managing multiple accounts; credits get consumed with many tool actions causing unexpected costs.
- Poor customer support with unresponsive or unhelpful service representatives.
- Limited usage due to credit restrictions even on higher tier plans, causing frustrations.
- Slow performance and processing issues affecting user experience.
- Inaccurate or delayed data, including backlink data and other SEO metrics.
- No free trial or demo version to test the service before committing.
- Lack of discounts or lifetime pricing deals for long-term clients.
- API changes requiring costly code modifications for customers.
- Feeling that Ahrefs prioritizes "whale clients" and prices out smaller or legacy users.
- Monopoly concerns and perceived monopolistic behavior by the company, contributing to dissatisfaction.
- Preference to switch to alternatives like SEMrush, UberSuggest, Mangools, or Keysearch due to the above issues.
Ahrefs allows you to cancel your subscription at any time via the Billing tab in your Account settings, but cancellation only takes effect at the end of the current billing cycle, so you will still have access until then. Be aware that subscriptions auto-renew automatically and you must cancel before the renewal date to avoid being charged for the next period. There are no early cancellation fees or lock-in contracts, but refunds are generally not provided if you've used the service materially; also, any pay-as-you-go charges incurred will continue to be billed even after cancellation. Hence, the main pain points are the auto-renewal, the need to time your cancellation carefully to avoid unwanted charges, and no refunds once you've used the service.
Before cancelling an Ahrefs subscription, it's important to know that your subscription will continue until the end of the current billing cycle, after which it will terminate and no further charges will occur unless you resubscribe. After cancellation, you will lose access to the paid features and tools and your account will switch to the free Ahrefs Webmaster Tools tier, which has more limited capabilities. If you want to delete your account entirely, you need to contact Ahrefs support and settle any outstanding bills first. Lastly, keep an eye out for a confirmation email if you request account deletion to ensure the process is completed properly.
- Account login credentials (email and password for your Ahrefs account)
- Access to the registered account email (especially if contacting support)
- Access to Account Settings in the Ahrefs dashboard
- Navigate to the Billing section under Workspace
- Knowledge of your subscription details (plan, renewal dates, etc., to confirm which subscription to cancel if multiple exist)
- Ability to identify and select "Cancel Subscription" under Subscriptions
- If contacting support, must use the registered account email address for verification
- All outstanding bills must be settled before account deletion is possible
- Confirmation of cancellation or deletion (expect a confirmation email or notice in your account)
We've actually written a step by step guide on how to get a refund from Ahrefs. Check it out!
The Easiest Way to Cancel Ahrefs
If you’re frustrated trying to cancel your subscription, membership, or bill from Ahrefs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Ahrefs?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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