The Ultimate Step by Step Guide to Cancelling an Ahrefs Subscription or Membership (ahrefs.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Ahrefs is a company that offers subscription packages for various website and SEO tools all in one place, like tracking keywords and auditing sites. They have different plans based on how much you need, starting from $29 per month up to plans for bigger businesses, with discounts if you pay annually. You get a set amount of usage with your plan, and if you go over, they may charge extra automatically for additional credits or users. You or your company might see charges from them because of the monthly subscription or any extra features you add on, but you can change or cancel plans anytime without contracts or setup fees.
The cancellation process for Ahrefs subscription is straightforward as users can easily navigate to the Billing tab under Account settings to cancel. The process is mostly self-service and does not require complicated steps, only involving contacting support in case of issues, making it quite easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ahrefs subscription.
How to Cancel Ahrefs: Step by Step
If you purchased through Ahrefs directly:
Log in to your Ahrefs account.
Navigate to the Account Settings.
Select the Billing tab.
Click on Cancel Subscription.
Confirm the cancellation decision, ensuring you understand that your subscription will remain active until the end of the current billing period.
You will receive a confirmation of your cancellation via email.
After cancellation, your account will be limited to the free tier of Ahrefs Webmaster Tools.
If you encounter any issues during cancellation, contact Ahrefs support via email or live chat.
How to Contact Ahrefs
If you need assistance, here's how you can get in touch with Ahrefs's support team.
Request cancellation close to billing date to minimize additional charges and increase chances of smoother cancellation.
Use firm but polite language emphasizing dissatisfaction with price hikes or service limitations.
Mention trying competitor tools as leverage to push for cancellation without resistance.
Ask for pro-rata refunds especially if cancellation is soon after renewal, though full refunds may not always be granted.
Export all data and reports needed immediately after deciding to cancel, as access ends promptly after cancellation.
Prepare to escalate by contacting support multiple times if cancellation is delayed or resisted; repetition may lead to success.
Express disappointment about pricing structure or policy changes to appeal to customer retention agents emotionally.
Consider timing cancellation requests around major update or pricing announcements when policies might be more flexible.
Share your cancellation experience on forums to pressure the company to improve cancellation process and potentially get advice.
Be aware of limits like report usage to avoid overcharges which may complicate cancellation and refunds.
Why Do People Request Refunds from Ahrefs
Significant price hikes making the service unaffordable for many users.
High subscription costs compared to other SEO tools like SEMrush.
Credit system is unpopular, particularly for agencies managing multiple accounts; credits get consumed with many tool actions causing unexpected costs.
Poor customer support with unresponsive or unhelpful service representatives.
Limited usage due to credit restrictions even on higher tier plans, causing frustrations.
Slow performance and processing issues affecting user experience.
Inaccurate or delayed data, including backlink data and other SEO metrics.
No free trial or demo version to test the service before committing.
Lack of discounts or lifetime pricing deals for long-term clients.
API changes requiring costly code modifications for customers.
Feeling that Ahrefs prioritizes "whale clients" and prices out smaller or legacy users.
Monopoly concerns and perceived monopolistic behavior by the company, contributing to dissatisfaction.
Preference to switch to alternatives like SEMrush, UberSuggest, Mangools, or Keysearch due to the above issues.
Ahrefs Refund Script
Script
Copy
Dear Ahrefs, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ahrefs Refund Policy
Ahrefs allows you to cancel your subscription anytime via the "Billing" tab in Account settings. The cancellation takes effect at the end of the current billing cycle, after which your account will revert to the free Ahrefs Webmaster Tools tier and no further charges will be made unless you resubscribe. For account deletion, you must request it by contacting Ahrefs support via email or live chat, and deletion occurs only after confirmation and once all outstanding bills are settled.
The Easiest Way to Get a Ahrefs Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ahrefs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ahrefs allows you to cancel your subscription at any time via the Billing tab in your Account settings, but cancellation only takes effect at the end of the current billing cycle, so you will still have access until then. Be aware that subscriptions auto-renew automatically and you must cancel before the renewal date to avoid being charged for the next period. There are no early cancellation fees or lock-in contracts, but refunds are generally not provided if you've used the service materially; also, any pay-as-you-go charges incurred will continue to be billed even after cancellation. Hence, the main pain points are the auto-renewal, the need to time your cancellation carefully to avoid unwanted charges, and no refunds once you've used the service.
Significant price hikes making the service unaffordable for many users.
High subscription costs compared to other SEO tools like SEMrush.
Credit system is unpopular, particularly for agencies managing multiple accounts; credits get consumed with many tool actions causing unexpected costs.
Poor customer support with unresponsive or unhelpful service representatives.
Limited usage due to credit restrictions even on higher tier plans, causing frustrations.
Slow performance and processing issues affecting user experience.
Inaccurate or delayed data, including backlink data and other SEO metrics.
No free trial or demo version to test the service before committing.
Lack of discounts or lifetime pricing deals for long-term clients.
API changes requiring costly code modifications for customers.
Feeling that Ahrefs prioritizes "whale clients" and prices out smaller or legacy users.
Monopoly concerns and perceived monopolistic behavior by the company, contributing to dissatisfaction.
Preference to switch to alternatives like SEMrush, UberSuggest, Mangools, or Keysearch due to the above issues.
Account login credentials (email and password for your Ahrefs account)
Access to the registered account email (especially if contacting support)
Access to Account Settings in the Ahrefs dashboard
Navigate to the Billing section under Workspace
Knowledge of your subscription details (plan, renewal dates, etc., to confirm which subscription to cancel if multiple exist)
Ability to identify and select "Cancel Subscription" under Subscriptions
If contacting support, must use the registered account email address for verification
All outstanding bills must be settled before account deletion is possible
Confirmation of cancellation or deletion (expect a confirmation email or notice in your account)
Before cancelling an Ahrefs subscription, it's important to know that your subscription will continue until the end of the current billing cycle, after which it will terminate and no further charges will occur unless you resubscribe. After cancellation, you will lose access to the paid features and tools and your account will switch to the free Ahrefs Webmaster Tools tier, which has more limited capabilities. If you want to delete your account entirely, you need to contact Ahrefs support and settle any outstanding bills first. Lastly, keep an eye out for a confirmation email if you request account deletion to ensure the process is completed properly.
Ahrefs allows you to cancel your subscription anytime via the "Billing" tab in Account settings. The cancellation takes effect at the end of the current billing cycle, after which your account will revert to the free Ahrefs Webmaster Tools tier and no further charges will be made unless you resubscribe. For account deletion, you must request it by contacting Ahrefs support via email or live chat, and deletion occurs only after confirmation and once all outstanding bills are settled.
To cancel your Ahrefs subscription, you generally need to go to the "Billing" tab under Account settings on the Ahrefs website. The cancellation process does not explicitly mention needing your password, but since you access your account settings to cancel, you likely need to be logged in, which requires your password. If you have trouble logging in, you can reset your password at this URL: https://ahrefs.com/user/account/forgot-password. Alternatively, for cancellation help, you can contact Ahrefs support by emailing them from your registered email or via live chat without needing your password.
We've actually written a step by step guide on how to get a refund from Ahrefs. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ahrefs subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ahrefs account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ahrefs online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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