The Ultimate Step by Step Guide to Cancelling an Albert Subscription or Membership (albert.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Albert at albert.com offers an all-in-one money app that helps you budget, save, spend, and invest your money. They provide subscription plans ranging from $11.99 to $29.99 per month, which auto-renew but can be canceled anytime in the app. The app also tracks your bills and subscriptions, alerts you to increases, and helps you lower or cancel unwanted costs. Additionally, Albert offers features like instant cash advances without credit checks, cashback rewards, and high-yield savings accounts for subscribers.
While the cancellation process is straightforward with clear steps to follow in the app or web browser, it requires users to first bring all account balances to zero by withdrawing funds and repaying any outstanding balances, which adds complexity and time. Additionally, full account closure is permanent and irreversible, which may cause users to hesitate and delay the process, but assistance is available via support texting.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Albert subscription.
How to Cancel Albert: Step by Step
If you purchased through the Albert app:
Open the Albert app.
Go to your Profile.
Select Menu.
Tap on Help center.
Select Deactivate or close my accounts.
If you purchased through texting:
Send a text to Genius at 639-37 requesting to cancel your subscription.
If you purchased through email:
Email support@albert.com and request cancellation of your membership.
How to Contact Albert
If you need assistance, here's how you can get in touch with Albert's support team.
Contact your bank and request a stop hold on Albert withdrawals to effectively cancel the subscription.
Text “I revoke my ACH authorization from Albert” to the Genius number (639-37) to stop automatic payments and cancel membership immediately.
If possible, disconnect Albert via the Plaid platform if it was connected through there.
Close your bank account and open a new one to stop Albert from withdrawing money if other methods fail.
Be firm and clear in your language, explicitly stating you revoke authorization and want to stop all charges.
Ignore Albert customer support replies as they are often ineffective; go directly to your bank or use ACH revocation via text.
File complaints with Consumer Financial Protection Bureau, Federal Trade Commission, and your state attorney general for persistent issues.
Timing doesn’t seem to affect success; focus on immediate bank action and ACH revocation for prompt cancellation.
Why Do People Request Refunds from Albert
Cash advance feature might not be flexible enough.
App's overall service might not meet expectations.
Users want an instant cash advance app with different terms or a more comprehensive suite of tools.
Subscription fee might no longer fit their budget.
Users periodically switch to services better aligning with their current financial goals.
Seek alternatives that are more transparent or cost-effective.
Difficulty canceling subscription through app or service.
Requirement to transfer all money out to zero balance before deactivation, criticized by some as possibly illegal.
Unwanted charges or continuation of fees despite cancellation attempts.
Displeasure with app requiring paid subscription just to check balances.
Frustration from poor customer service or complicated cancellation processes.
Unawareness or misunderstanding of refund policies or account data handling after cancellation.
Albert Refund Script
Script
Copy
Dear Albert, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Albert Refund Policy
Albert's membership plans range from $11.99 to $29.99 per month and auto-renew monthly until canceled or the account is closed. Users can try the plan for 30 days before being charged and can cancel their subscription anytime in the app. To cancel, users must have a $0 balance across all Albert accounts by withdrawing funds, selling investments, and repaying any outstanding balances; deactivating the account pauses fees but keeps login active, while permanent closure closes all accounts and stops all transactions.
The Easiest Way to Get a Albert Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Albert—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
To cancel your Albert subscription, you must first bring all your Albert accounts to a $0 balance by withdrawing funds from Cash, Savings, and Investing accounts, and repaying any outstanding Instant Advance balances. You can cancel at any time, but cancellation is only effective once all balances are cleared, which could be a hurdle. Additionally, if you have an annual Genius subscription, you receive a prorated refund if you cancel after the first month, but no refunds are offered for monthly Genius fees. There are no reported lock-ins or early cancellation fees, but the requirement to clear all balances beforehand can be a painful step to complete.
Cash advance feature might not be flexible enough.
App's overall service might not meet expectations.
Users want an instant cash advance app with different terms or a more comprehensive suite of tools.
Subscription fee might no longer fit their budget.
Users periodically switch to services better aligning with their current financial goals.
Seek alternatives that are more transparent or cost-effective.
Difficulty canceling subscription through app or service.
Requirement to transfer all money out to zero balance before deactivation, criticized by some as possibly illegal.
Unwanted charges or continuation of fees despite cancellation attempts.
Displeasure with app requiring paid subscription just to check balances.
Frustration from poor customer service or complicated cancellation processes.
Unawareness or misunderstanding of refund policies or account data handling after cancellation.
Albert account login credentials (email and password)
All Albert Cash, Savings, and Investing account balances must be at $0 (withdraw funds, sell investments as needed)
All outstanding Instant or cash advance balances fully repaid
Check for and resolve any pending deposits or unsettled trades
Confirmation or record of cancellation status (confirmation screen, email, or text message)
Access to the Albert app or website to submit the cancellation or deactivation request
Contact support methods: Phone number for texting (639-37), email (support@albert.com), or in-app support/contact form
Review Albert's refund and data retention policies if needed
For Family Plan Members: must enable individual subscription or close their account if removed from Family Plan
Optionally, export or save your personal data before cancellation
Before cancelling your Albert subscription, know that deactivating your account requires all your Albert account balances to be zero—you must withdraw funds from Cash, Savings, and Investing, and sell any investments. Deactivation pauses your monthly fees but keeps your login active so you can reactivate anytime. Permanent closure will close all accounts indefinitely, stopping all transactions and causing any pending or future deposits like direct deposits to be returned, which may take a few days. Also, if you have any outstanding Instant Advance balances, these must be repaid as part of the process.
Albert's membership plans range from $11.99 to $29.99 per month and auto-renew monthly until canceled or the account is closed. Users can try the plan for 30 days before being charged and can cancel their subscription anytime in the app. To cancel, users must have a $0 balance across all Albert accounts by withdrawing funds, selling investments, and repaying any outstanding balances; deactivating the account pauses fees but keeps login active, while permanent closure closes all accounts and stops all transactions.
To cancel your subscription with Albert, you need to log into your account either through a web browser or the app. This means you will need your password to access your account. Once logged in, you can deactivate or close your account by visiting albert.com/deactivate or through the app's help center. If you've forgotten your password, you can reset it here: https://albert.com/reset-password.
We've actually written a step by step guide on how to get a refund from Albert. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Albert subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Albert account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Albert online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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