Albert at albert.com offers an all-in-one money app that helps you budget, save, spend, and invest your money. They provide subscription plans ranging from $11.99 to $29.99 per month, which auto-renew but can be canceled anytime in the app. The app also tracks your bills and subscriptions, alerts you to increases, and helps you lower or cancel unwanted costs. Additionally, Albert offers features like instant cash advances without credit checks, cashback rewards, and high-yield savings accounts for subscribers.
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While the cancellation process is straightforward with clear steps to follow in the app or web browser, it requires users to first bring all account balances to zero by withdrawing funds and repaying any outstanding balances, which adds complexity and time. Additionally, full account closure is permanent and irreversible, which may cause users to hesitate and delay the process, but assistance is available via support texting.
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minutes to cancel a Albert subscription.
How to Cancel Albert: Step by Step
If you purchased through the Albert app:
- Open the Albert app.
- Go to your Profile.
- Select Menu.
- Tap on Help center.
- Select Deactivate or close my accounts.
If you purchased through texting:
- Send a text to Genius at 639-37 requesting to cancel your subscription.
If you purchased through email:
- Email support@albert.com and request cancellation of your membership.
Tips & Tricks for Canceling Albert
- Contact your bank and request a stop hold on Albert withdrawals to effectively cancel the subscription.
- Text “I revoke my ACH authorization from Albert” to the Genius number (639-37) to stop automatic payments and cancel membership immediately.
- If possible, disconnect Albert via the Plaid platform if it was connected through there.
- Close your bank account and open a new one to stop Albert from withdrawing money if other methods fail.
- Be firm and clear in your language, explicitly stating you revoke authorization and want to stop all charges.
- Ignore Albert customer support replies as they are often ineffective; go directly to your bank or use ACH revocation via text.
- File complaints with Consumer Financial Protection Bureau, Federal Trade Commission, and your state attorney general for persistent issues.
- Timing doesn’t seem to affect success; focus on immediate bank action and ACH revocation for prompt cancellation.
Albert Customer Service Info
If you need assistance, here's how you can get in touch with Albert's support team.
Cancel Albert Script
Script
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Hello Albert Support,
I hope this message finds you well. I would like to request the cancellation of my subscription with Albert. Due to my current financial situation, I find that I am unable to continue with the service. I appreciate the features offered, but I must prioritize my expenses at this time. Please confirm the cancellation at your earliest convenience. Thank you for your assistance!
Best regards,
Frequently Asked Questions
Albert's membership plans range from $11.99 to $29.99 per month and auto-renew monthly until canceled or the account is closed. Users can try the plan for 30 days before being charged and can cancel their subscription anytime in the app. To cancel, users must have a $0 balance across all Albert accounts by withdrawing funds, selling investments, and repaying any outstanding balances; deactivating the account pauses fees but keeps login active, while permanent closure closes all accounts and stops all transactions.
To cancel your subscription with Albert, you need to log into your account either through a web browser or the app. This means you will need your password to access your account. Once logged in, you can deactivate or close your account by visiting albert.com/deactivate or through the app's help center. If you've forgotten your password, you can reset it here: https://albert.com/reset-password.
- Cash advance feature might not be flexible enough.
- App's overall service might not meet expectations.
- Users want an instant cash advance app with different terms or a more comprehensive suite of tools.
- Subscription fee might no longer fit their budget.
- Users periodically switch to services better aligning with their current financial goals.
- Seek alternatives that are more transparent or cost-effective.
- Difficulty canceling subscription through app or service.
- Requirement to transfer all money out to zero balance before deactivation, criticized by some as possibly illegal.
- Unwanted charges or continuation of fees despite cancellation attempts.
- Displeasure with app requiring paid subscription just to check balances.
- Frustration from poor customer service or complicated cancellation processes.
- Unawareness or misunderstanding of refund policies or account data handling after cancellation.
To cancel your Albert subscription, you must first bring all your Albert accounts to a $0 balance by withdrawing funds from Cash, Savings, and Investing accounts, and repaying any outstanding Instant Advance balances. You can cancel at any time, but cancellation is only effective once all balances are cleared, which could be a hurdle. Additionally, if you have an annual Genius subscription, you receive a prorated refund if you cancel after the first month, but no refunds are offered for monthly Genius fees. There are no reported lock-ins or early cancellation fees, but the requirement to clear all balances beforehand can be a painful step to complete.
Before cancelling your Albert subscription, know that deactivating your account requires all your Albert account balances to be zero—you must withdraw funds from Cash, Savings, and Investing, and sell any investments. Deactivation pauses your monthly fees but keeps your login active so you can reactivate anytime. Permanent closure will close all accounts indefinitely, stopping all transactions and causing any pending or future deposits like direct deposits to be returned, which may take a few days. Also, if you have any outstanding Instant Advance balances, these must be repaid as part of the process.
- Albert account login credentials (email and password)
- All Albert Cash, Savings, and Investing account balances must be at $0 (withdraw funds, sell investments as needed)
- All outstanding Instant or cash advance balances fully repaid
- Check for and resolve any pending deposits or unsettled trades
- Confirmation or record of cancellation status (confirmation screen, email, or text message)
- Access to the Albert app or website to submit the cancellation or deactivation request
- Contact support methods: Phone number for texting (639-37), email (support@albert.com), or in-app support/contact form
- Review Albert's refund and data retention policies if needed
- For Family Plan Members: must enable individual subscription or close their account if removed from Family Plan
- Optionally, export or save your personal data before cancellation
We've actually written a step by step guide on how to get a refund from Albert. Check it out!
The Easiest Way to Cancel Albert
If you’re frustrated trying to cancel your subscription, membership, or bill from Albert—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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