The Ultimate Step by Step Guide to Cancelling an AliveCor Subscription or Membership (alivecor.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
AliveCor offers heart health monitoring services mainly through its KardiaCare Plus subscription. This subscription, billed annually at $249 for the first year and $299 for each following year, includes access to advanced heart monitoring features such as EKG tracking and blood pressure monitoring, unlimited EKG reviews by cardiologists, a free virtual cardiologist consultation for the first year, and personalized health reports. New subscribers also get a KardiaMobile 6L EKG device and an Omron blood pressure cuff as a one-time gift. If you're seeing charges from AliveCor, it's likely for this subscription and the ongoing features and services it provides to help monitor and manage heart health from home.
The cancellation process for AliveCor subscriptions involves either following procedures on their website or contacting customer support via email. There is clear instruction on how to contact support to terminate the subscription, and the process does not appear to be overly complicated but requires direct communication rather than a fully automated self-service cancel button.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a AliveCor subscription.
How to Cancel AliveCor: Step by Step
If you purchased through the AliveCor Kardia app:
Select the Profile button in the bottom navigation bar.
Click the Manage Account button in the profile tab.
Tap Cancel Subscription and confirm Yes on the following screen.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap your name at the top of the screen.
Select Subscriptions.
Find and select your KardiaCare subscription.
Tap Cancel Subscription.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Find your KardiaCare subscription in the list.
Tap Cancel Subscription and follow the prompts to confirm.
How to Contact AliveCor
If you need assistance, here's how you can get in touch with AliveCor's support team.
Be polite but firm: Clearly state that you want to cancel immediately and expect confirmation.
Use specific language: Mention "cancel subscription" explicitly and ask for a cancellation confirmation email or number.
Call at optimal times: Try calling early in the week and early in the day to avoid long hold times and increase chances of speaking to a senior representative.
Follow up escalation path: If front-line reps resist, ask to speak to a supervisor or manager for escalation.
Document all interactions: Keep notes of names, dates, and times of calls or chats as proof if disputes arise.
Use multiple contact methods: If phone doesn’t work, use email or support ticket systems as backup.
Request immediate billing stop: Ask them to cease any future billings immediately and confirm if any further charges will be invoiced.
Leverage social media: If stuck, publicly mention or message the company on Twitter or their Facebook page, which sometimes expedites resolution.
Review payment method safeguards: Be prepared to contact your bank or credit card company to block future charges if cancellation attempts fail.
Check account status regularly: Monitor your bank statements and account status for any unauthorized charges post-cancellation.
Why Do People Request Refunds from AliveCor
Difficulty cancelling subscriptions, resulting in continued charges after cancellation attempts.
Refund processing delays or incomplete refunds following subscription cancellations or device returns.
Confusion and disputes over billing, including multiple charges for different plans, double billing, and unauthorized charges after cancellation.
Lack of response or delayed response from customer support regarding cancellation and refunds.
Subscription renewal pricing conflicts, with charges higher than quoted or promised promotional prices.
Product issues such as defective devices or dissatisfaction with service quality.
Charges or proration disputes after cancelling or during attempts to cancel monthly or annual subscriptions.
AliveCor Refund Script
Script
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Dear AliveCor, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
AliveCor Refund Policy
AliveCor's subscription policy allows cancellation at any time, but refunds are only available if canceled within fourteen (14) calendar days after registration by emailing support@alivecor.com. After this period, cancellations do not qualify for refunds, and all fees are generally non-refundable. To stop automatic renewal or terminate the account, users must notify AliveCor via email before the charge is due or follow the website procedures, with cancellations taking several business days to process.
The Easiest Way to Get a AliveCor Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from AliveCor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
AliveCor allows you to cancel your KardiaCare subscription at any time without being locked into a contract or facing early cancellation fees. However, it may take several business days for cancellations to take effect after you request them. There are no gimmicks or complicated lock-ins, but be aware that cancelling does not immediately stop any pending charges or billing cycles already in progress.
Difficulty cancelling subscriptions, resulting in continued charges after cancellation attempts.
Refund processing delays or incomplete refunds following subscription cancellations or device returns.
Confusion and disputes over billing, including multiple charges for different plans, double billing, and unauthorized charges after cancellation.
Lack of response or delayed response from customer support regarding cancellation and refunds.
Subscription renewal pricing conflicts, with charges higher than quoted or promised promotional prices.
Product issues such as defective devices or dissatisfaction with service quality.
Charges or proration disputes after cancelling or during attempts to cancel monthly or annual subscriptions.
Full name associated with your AliveCor account
Email address used for account registration
Account login credentials (username and password) for the Kardia app or AliveCor website
Access to the Kardia mobile app (to use the in-app cancellation option)
Subscription details you want to cancel (KardiaCare, Premium, etc.)
If purchased via App Store or Google Play: You will need to sign in to the respective store account (Apple ID or Google Account) that you used to purchase
Contact method for support if canceling by phone or email (support@alivecor.com or (855) 338-8800)
For refund queries: Cancellation is effective immediately, but charges for the current billing period are typically not refunded
Before canceling your AliveCor subscription, note that cancelling means losing access to several premium features exclusive to KardiaCare membership. These include advanced arrhythmia detections for six types of conditions, insightful trend analysis with symptom and trigger identification, monthly customized Heart Health Reports, and automatic ECG sharing with family or caregivers. You will also lose medication tracking features, cloud storage with secure access from any device, device replacement benefits, registered cardiologist ECG reviews with 24-hour report turnaround, and the use of the most advanced ECG algorithms offered by the service. However, you retain basic features like unlimited ECGs, ECG storage on your phone, and weight and blood pressure monitoring. Cancellations can be done anytime via the Kardia app, and your subscription charges will stop after cancellation.
AliveCor's subscription policy allows cancellation at any time, but refunds are only available if canceled within fourteen (14) calendar days after registration by emailing support@alivecor.com. After this period, cancellations do not qualify for refunds, and all fees are generally non-refundable. To stop automatic renewal or terminate the account, users must notify AliveCor via email before the charge is due or follow the website procedures, with cancellations taking several business days to process.
To cancel your AliveCor subscription, you do not need your password. You can directly cancel it yourself through the Kardia phone app by going to Profile > Manage Account > Cancel Subscription and confirming the cancellation. However, if you do need to reset your password for any reason, you can do so at this link: https://app.alivecor.com/account/resend_password. This makes cancellation convenient without the need for phone or chat support authentication.
We've actually written a step by step guide on how to get a refund from AliveCor. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your AliveCor subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your AliveCor account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel AliveCor online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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