AllTrails is a service that helps you find and explore over 450,000 hiking and outdoor trails with detailed maps, reviews, and photos. They offer two subscription plans: Plus, which costs around $36 a year and gives you offline maps and trail previews, and Peak, about $80 a year, which adds more features like planning routes, 3D trail previews, live activity sharing, and ad-free use. You can try them out with a free week-long trial, and subscriptions can be canceled anytime. So if you see a charge from AllTrails, it's likely for one of these subscription plans that help make your hiking experience easier and more fun.
Difficulty
12345678910
Easy Medium Very Hard
Canceling an AllTrails subscription is straightforward with clear instructions available for different platforms (website, iPhone app, Android app). The process mainly involves navigating to account settings or subscription settings and confirming cancellation, which is easy for the average user.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a AllTrails subscription.
How to Cancel AllTrails: Step by Step
If you purchased through AllTrails.com:
- Log into your account.
- Hover over your profile image at the upper right corner and in the dropdown select 'Settings'.
- Click 'Turn Off Auto-Renew' in the right sidebar under 'Account Settings'.
- Click 'OK' to confirm cancellation of your AllTrails subscription auto-renewal.
If you purchased through the iPhone app:
- Open your iPhone's Settings.
- Tap the topmost menu option with your name and profile image.
- Tap 'Subscriptions'.
- Select AllTrails.
- Scroll to the bottom and select 'Cancel subscription'.
- Select 'Confirm' to cancel.
If you purchased through the Android app (Google Play):
- Open the Play Store app on your Android device.
- Tap your profile image at the top right corner and select 'Payments & subscriptions'.
- Tap 'Subscriptions'.
- Tap the 'AllTrails' icon to open the subscription details.
- Tap 'Cancel Subscription' and select the appropriate reason.
- Tap 'Continue' and then confirm cancellation by tapping 'Cancel Subscription' on the next screen.
If you need assistance, here's how you can get in touch with AllTrails's support team.
Tips and Tricks for Getting a AllTrails Refund
- Contact customer support quickly via email after noticing unexpected charges.
- Use polite but firm language demanding cancellation and refunds for unwanted auto-renewals.
- Escalate by mentioning consumer rights and hint at disputing charges with credit card providers if ignored.
- Attempt cancellation via app settings first but be prepared to follow up as it may not always work.
- Document all communication dates, times, and responses to use as proof if needed.
- Time cancellation near renewal dates to reduce chances of being charged again.
- Leverage social media or public forums to pressure the company for resolution if private efforts fail.
- Beware of trial signups that immediately charge for annual plans and cancel fast if this occurs.
- Use customer reviews and complaints from forums to understand common company responses and plan your approach.
- Be persistent and prepared for slow customer service response due to small support teams.
Why Do People Request Refunds from AllTrails
- Unexpected subscription charges including automatic renewals without clear consent or notification.
- Difficulty canceling subscriptions due to unclear or cumbersome cancellation processes.
- Price hikes in subscription fees that users find unjustified or too steep.
- Technical issues with the app such as maps disappearing, inability to download or save maps, app glitches, and login problems.
- Poor customer service with unhelpful responses or lack of resolution to user problems.
- Lack of refund or grace period after renewal or accidental charges leading to dissatisfaction.
- App battery drain and unnecessary features causing users to stop using the service.
- Unauthorized subscription charges where users claim they never signed up or were unaware of charges.
- Issues with trial periods such as being charged after canceling during a free trial.
- Auto-renewal annoyance and feeling "scammed" by the business practice of auto renewals without clear, easy opt-out options.
- Subscription management limitations like needing a PC to disable auto-renew or subscription changes only manageable via device settings (e.g., Apple).
AllTrails Refund Script
Script
Copy
Dear AllTrails, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
AllTrails Refund Policy
AllTrails allows you to cancel your subscription auto-renewal at any time, and you will retain access to the service for the remainder of the paid billing period. Cancellation steps vary depending on the purchase platform—via AllTrails.com, iPhone app, or Android app. Refund requests must be made within 30 days of purchase or renewal; if purchased through AllTrails.com or Google Play, refunds can be requested via their support bot, but for Apple App Store purchases, refunds must be handled directly through Apple.
The Easiest Way to Get a AllTrails Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from AllTrails—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
ALLTRAILS ALLTRLS ALLTRAILS.COM ALLTRAILS SUBSCRIPTION ALLTRAILS PAYMENT ALLTRAILS DIGITAL ALLTRAILS APP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
