Amazon Music is a service where you can listen to lots of songs and podcasts online. They offer different subscription plans: if you have Amazon Prime, you can get Amazon Music Unlimited for about $10.99 a month or $99 a year, which gives you access to over 100 million songs without ads. If you don’t have Prime, the price is a bit higher, around $11.99 a month. There are also family plans, student plans, and a cheaper single-device plan. You might see charges from Amazon Music if you signed up for one of these subscriptions, especially if you were on a free trial that turned into a paid plan, or if you have an auto-renewal set up for your subscription.
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The cancellation process for Amazon Music Unlimited is straightforward, requiring the user to navigate to their Amazon Music Settings and select the cancel option. The instructions are clearly provided on Amazon's help page, and the process can be completed in just a few steps, making it relatively easy for consumers to cancel their subscription.
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How to Cancel Amazon Music: Step by Step
If you purchased through Amazon Music directly:
- Go to Your Amazon Music Settings.
- Navigate to the Amazon Music Unlimited section.
- Select the Cancel option in your Subscription Renewal details.
- Confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your name at the top.
- Select Subscriptions.
- Choose Amazon Music, then tap on Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Choose Subscriptions.
- Select Amazon Music, then tap on Cancel Subscription.
- Confirm the cancellation.
Tips & Tricks for Canceling Amazon Music
- Use desktop site: Sign in on a desktop, click Amazon Music in the top banner, then the small "settings" button on the far right to find the cancel subscription option.
- Look for a small, easy-to-miss "cancel subscription" link: It might be in a dialog box or under "offers"; you often need to confirm cancellation multiple times.
- Navigate through Your Account: Click the menu lines top left, "Your Account" top right, scroll to "Your memberships & subscriptions," find Amazon Music Unlimited, click cancel, and answer several questions.
- Beware of distractions or downgrade offers: The site may try to get you to change plans instead of cancelling; click "continue to cancellation" to persist.
- Use customer service chat: If the website fails or gives errors, directly request cancellation and refund from customer service chat for confirmation and possible refunds.
- Expect confirmation difficulties: Many users report errors after confirming cancellation, so follow up or contact support to get a cancellation confirmation email.
- Timing matters: Cancel just before renewal to avoid charges, but make sure cancellation confirmation is received to avoid continued billing.
Amazon Music Customer Service Info
If you need assistance, here's how you can get in touch with Amazon Music's support team.
Cancel Amazon Music Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my Amazon Music subscription. Due to recent changes in my budget, I am unable to continue my membership at this time. I appreciate the services provided but must prioritize my expenses.
Thank you for your understanding, and I hope to rejoin in the future when my situation allows.
Best regards,
Frequently Asked Questions
Amazon Music Unlimited subscription automatically renews monthly at $11.99 ($10.99 for Prime members) until canceled. To stop the subscription and avoid further charges, users must manually cancel it. Cancellation can be done through the Amazon account settings, and once canceled, the subscription will remain active until the end of the billing period without further renewals.
To cancel your Amazon Music subscription, you do need to log into your Amazon account which requires your password. This means your password is necessary to access the subscription settings and confirm the cancellation. There is no option to cancel without logging in or without the password, such as through phone or unauthenticated chat support. If you have forgotten your password, you can reset it here: https://www.amazon.com/ap/forgotpassword
- Automatic renewal charges for Amazon Music Unlimited or Amazon Music Prime subscriptions that users were not expecting.
- Expired free trial periods leading to unexpected charges.
- Accidental purchases or charges due to family sharing within Amazon Household accounts.
- Multiple Amazon accounts linked to the same payment method causing confusion or double charges.
- Purchases of individual songs or albums that users may regret or want a refund for.
- Unauthorized use or fraud leading to charges users did not approve.
- Subscription price increases causing users to reevaluate and cancel memberships.
- Users not realizing automatic charges to their cards leading to cancellation to stop further billing.
- Family members using payment methods without the primary account holder's consent.
- Desire to stop future automatic renewals to avoid further charges.
Amazon Music allows you to cancel your Unlimited subscription at any time, but your access continues only until the end of the current billing period. There are no early cancellation fees or lock-in contracts, but payments already made are non-refundable even if you cancel early. Additionally, for annual plans, free trials, or subscriptions through Apple, Google, or mobile providers, cancellation must be done through those providers and pausing the subscription is generally not an option on those plans. Be aware you might lose access to selected content like audiobooks at the end of your billing cycle upon cancellation or pause.
Before canceling your Amazon Music subscription, it's important to know that after cancellation, you will be able to use Amazon Music Unlimited until the end of your current billing cycle. Once the plan ends, songs and podcasts labeled under Amazon Music Unlimited in your library will be grayed out and playback will be removed, meaning you lose access to that content. Also, if you are an Individual or Family Plan subscriber and decide to pause or cancel, you will lose access to any selected audiobooks at the end of the billing period. Note that paused subscriptions can be resumed anytime from the settings unless you have an annual plan or certain promotion-based plans.
- Amazon account login credentials
- Access to the device or platform (desktop, iOS, Android, or web browser) where the subscription was initiated or can be managed
- Ability to navigate to Amazon Music Settings or the relevant subscriptions menu
- Knowledge of the correct Amazon account associated with the subscription (especially if you have multiple accounts)
- Access to the linked email address (optional, for verification or notifications)
- For subscriptions through third parties (Apple, Google, a mobile provider): Required access to those third-party account settings
We've actually written a step by step guide on how to get a refund from Amazon Music. Check it out!
The Easiest Way to Cancel Amazon Music
If you’re frustrated trying to cancel your subscription, membership, or bill from Amazon Music—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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