AnyDesk is a company that offers remote desktop software allowing you to connect and control other devices from afar. They provide different subscription plans billed annually, starting at $22.90/month for individuals, with options for small to large teams that come with more features and user licenses. You might be billed by AnyDesk if you have a paid subscription to use their software for managing devices remotely, and they accept payments like credit cards and PayPal. They also offer free versions but with limited features and support compared to their paid plans.
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The cancellation process is straightforward and can be done online through the user's my.anydesk account portal by following clear steps and confirming the cancellation. However, there is a required 30-day advance notice before the subscription expiration to stop the renewal, which adds a condition that may complicate the timing for some users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a AnyDesk subscription.
How to Cancel AnyDesk: Step by Step
If you purchased through AnyDesk:
- Sign in to your my.anydesk I or my.anydesk II account.
- If using my.anydesk I:
- Go to Settings.
- Click on the General tab.
- Scroll down and click Cancel Subscription.
- If using my.anydesk II:
- Go to the License tab.
- Find the Subscription section.
- Click Cancel Subscription.
- Confirm the cancellation by clicking Yes, cancel subscription in the pop-up window.
- Ensure you cancel at least 30 days before the expiration date to avoid automatic renewal.
- After cancellation, you can continue to use your license until it expires and your account will switch to the free plan at the end of the license period.
If you need assistance, here's how you can get in touch with AnyDesk's support team.
Email
The email is not available.
Tips and Tricks for Getting a AnyDesk Refund
- Cancel at least 90 days before renewal, as AnyDesk enforces a 3-month cancellation notice period.
- Submit cancellation requests in writing via email or customer portal and always get written confirmation that auto-renewal is turned off.
- Turn off auto-renewal in account settings and delete payment methods to help prevent unwanted charges, but be aware auto-renewal may get re-enabled without consent.
- Consider canceling after the current subscription period ends if within the restricted period; cancellation is often only accepted after renewal has started.
- Open a support ticket immediately upon renewal notice and document all communications to pressure cancellation.
- Monitor payment methods for any unwanted charges and prepare for a chargeback if sneaky renewals occur.
- Use polite but firm language indicating you do not authorize further charges and you want confirmation of cancellation.
- Set personal reminders well in advance (90+ days) of contract expiry to ensure timely cancellation.
- If cancellation is rejected, escalate within customer support and insist on written agreements.
- If all else fails, consider blocking payment methods or disputing charges with your bank/provider as a last resort.
Why Do People Request Refunds from AnyDesk
- Unwanted auto-renewal charges despite turning off auto-renewal and deleting payment information, leading to frustration and cancellation requests.
- Cancellation policy issues such as requiring a month's notice to cancel subscription and difficulties getting timely cancellation confirmed.
- Security concerns due to AnyDesk being hacked or breached, compromising user accounts and production systems.
- Exploitation by scammers using AnyDesk for phishing attacks and unauthorized remote access, causing mistrust among users.
- Fake software distribution via malicious websites mimicking AnyDesk, leading to malware infections and security risks.
- Service interruptions such as sudden disconnections during important tasks or unstable connections.
- Poor customer support or slow response times when addressing subscription, technical issues, or security concerns.
- Confusing or changing terms of service and removal of previously free features, causing dissatisfaction with the service.
AnyDesk Refund Script
Script
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Dear AnyDesk, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
AnyDesk Refund Policy
AnyDesk allows you to cancel the renewal of your license subscription up to 30 days before the expiration date via the my.anydesk management portal. If you do not cancel within this period, the subscription will automatically renew for another year. After cancellation, you can continue using your license until it expires, after which your account will switch to the free plan.
The Easiest Way to Get a AnyDesk Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from AnyDesk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
ANYDESK ANYDESK*ANYDESK.COM ANYDESK*LIC RENEWAL ANYDESK*SOFTWARE ANYDESK*PAYMENT ANYDESK*SUBSCRIPTION ANYDESK*LICENCE FEE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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