Can I Cancel Ashley Madison at Any Time?

Ashley Madison allows you to cancel your subscription at any time to stop future billing, but you will retain access only until the end of your paid period. Importantly, they do not provide refunds for any unused subscription time, and all purchases are generally final. Additionally, cancellation is your responsibility, and you should be aware that refunds are only possible in very limited cases such as certain legal "cooling-off" periods depending on your location or specific serious issues communicated to their support.

Why Do People Cancel Ashley Madison?

Encountering fake profiles and scammersAutomated responses that feel insincere and scriptedHigh cost and expensive subscription plansDifficulty in canceling subscriptions with complex procedures and warnings about credit card blacklistingRecurring charges that users may not expect or want to continueLack of real profile verification leading to mistrustFeeling the platform is a waste of time and moneyWomen on the site being selective, favoring men with status, wealth, and looksExperiencing solicitations for money from scam profiles claiming financial troubles or other issuesTechnical bugs or serious issues affecting user experienceUnauthorized payments leading to refund or cancellation requestsCancellation within regulatory cooling off periods for consumer protectionDeath or disability during the subscription period as a legitimate cancellation reason

What Information Do I Need to Cancel Ashley Madison?

Email address associated with the account Username Password Full name (first and last) Phone number Billing address (including city, state/province/region, zip/postal code, and country) Profile ID number Reason for cancellation (may be requested) First 6 and last 4 digits of the credit card being charged (for billing verification, if applicable) Date of last charge Amount of last charge Access to your account (log-in access required) Proof of cancellation (verbal confirmation code or email)

What Should I Know Before Cancelling Ashley Madison?

Before cancelling your Ashley Madison subscription, know that once cancelled, you will lose access to all the paid features and privileges your subscription provided, such as messaging and profile visibility enhancements. Any unused credits or subscription time will be forfeited immediately upon cancellation; there are no refunds for remaining subscription time. After cancellation, your account access will expire, and you will no longer be able to use any purchased credits. It is important to manually cancel your subscription to avoid future billing, and this can usually be done through customer service or profile settings.

What is Ashley Madison's Cancellation Policy?

Ashley Madison allows you to cancel your subscription anytime to stop future billing, while you retain access for the remainder of your paid period. They do not provide refunds for unused subscription time as purchases are generally final, except where required by local laws or specific circumstances like a serious issue or unauthorized payment. In-app purchases are non-refundable through Ashley Madison and must be handled through Apple or Google stores. Some regions have "cooling-off" periods allowing cancellations with prorated refunds.

Do I Need My Ashley Madison Password to Cancel?

To cancel your Ashley Madison subscription, you do not need your password if you are doing so through the iOS or Android app subscriptions via Google Play or the App Store. However, if you manage subscriptions directly on their website, you will need to log in, which requires your password. If you have forgotten your password, you can reset it by going to the Ashley Madison login page and clicking "Forgot username or password?" to receive a reset link via email (https://www.ashleymadison.com/login). This enables you to regain access for subscription management or account cancellation.

Can I Get a Refund from Ashley Madison?

We've actually written a step by step guide on how to get a refund from Ashley Madison. Check it out!

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How To Cancel Your Ashley Madison Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on January 7, 2026

5 min read

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The process to cancel an Ashley Madison subscription is straightforward through iOS or Android app stores, requiring only a few taps in the subscriptions management area. However, it might be slightly confusing for users unaware that cancellation must be done externally via the app stores rather than within the Ashley Madison app, which is why it's not the easiest but still relatively simple.

Estimated Time

On average, it takes 00 15 minutes to cancel a Ashley Madison subscription.

How to Contact Ashley Madison

If you need assistance, here's how you can get in touch with Ashley Madison's support team.

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Ashley Madison subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Ashley Madison account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Ashley Madison online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Ashley Madison May Show Up On Your Statement As:

AMDB LLC AM Holdings PPL Media AMDA 1 866 790 6550 Ashley Madison

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01 Difficulty
02 Savings Calculator
03 Estimated Time
04 How to Contact Ashley Madison
05 Disclaimer
06 Ashley Madison Refund Policy
07 Pricing Plans
08 Frequently Asked Questions
09 Comments

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