Asurion helps protect your important devices like phones, electronics, and home appliances by offering insurance and support plans. If your device breaks or has issues, they help with repairs, replacements, or reimbursements. They also provide tech support whenever you need help with setup, troubleshooting, or improving your device. Many people might get billed by Asurion because they subscribe to one of these protection plans that start around $34.99 per month, which covers repairs and support for multiple devices in your home.
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Asurion allows cancellation online through the Amazon orders page or by contacting the seller after 30 days, with clear instructions. However, some users report that phone cancellation can take longer due to hold times or needing supervisor intervention, resulting in overall low difficulty but a bit more time than instant cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Asurion subscription.
How to Cancel Asurion: Step by Step
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon, then select Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel Subscription and follow the on-screen instructions to confirm.
If you purchased through Apple:
- Open Settings.
- Tap your name, then tap Subscriptions.
- A list of your active subscriptions will appear.
- Tap the subscription from the ACTIVE list that you want to cancel.
- Tap Cancel Subscription (you may need to scroll down).
- A Confirm Cancellation notice will appear; tap Confirm.
If you purchased through Asurion Home+:
- You may cancel at any time for any reason at no additional charge.
- If you cancel, a pro-rata refund of the service contract coverage may be provided as described in the terms and conditions.
If you need assistance, here's how you can get in touch with Asurion's support team.
Tips and Tricks for Getting a Asurion Refund
- Use Asurion's website to cancel: Sign in with the phone number and email used during signup, locate your subscription, and click "manage account" to cancel directly.
- Avoid sharing sensitive info over phone: If asked for checking account info you never provided, refuse to share it and instead use online account management.
- Be persistent with phone support: Some users report long hold times and repeated calls are necessary; keep escalating until you get through.
- Document all interactions: Keep records of call times, representatives, and cancellation confirmations in case of disputes.
- Block payments via your credit card issuer: If charges continue after cancellation, contact your credit card company to block further payments and dispute unauthorized charges.
- Be aware of the billing cycle: Cancelling mid-cycle may still result in charges; coverage may persist for 30 days post-cancellation.
- Use clear, firm language: State explicitly that you want to cancel immediately and do not agree to any retention offers or upsells.
- Escalate as needed: If initial requests are ignored, escalate the issue within customer service or through online complaint channels.
- Timing matters: Some users have found cancelling soon after purchase or replacement device receipt easier, while delays may complicate refunds.
- Check with the point of sale: If you were signed up in-store (e.g., Sprint), confirm if cancellation must go through Asurion directly or the store as well.
Why Do People Request Refunds from Asurion
- Low settlement offers after device damage, leading to dissatisfaction with claim payouts.
- Loss of ownership and access to personal files when devices are sent for repair or claim.
- Feeling coerced or "shaked down" due to pressure to accept low settlement offers or get nothing.
- Continued billing after cancellation, causing frustration until refunds are issued.
- High deductibles that often exceed the value of the device, making insurance not cost-effective.
- Poor customer service, including long wait times to cancel and difficulty reaching representatives.
- Unauthorized or unexpected charges appearing on bills without clear agreement.
- Confusing and inconsistent deductible information, especially for iPhones.
- Cancellation complexity and delays, including long hold times and complicated processes.
- Perception that insurance coverage is overpriced and not worthwhile after a certain period or once the device is fully paid off.
- Problems with the cancellation process requiring multiple contacts or written requests.
Asurion Refund Script
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Dear Asurion, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Asurion Refund Policy
Asurion's membership subscription for their Home+ plan is $34.99 per month plus tax and continues to renew monthly unless canceled. Members may cancel at any time for any reason at no additional charge, and if canceled, a pro-rata refund of the service contract coverage may be provided. The cancellation and refund details are governed by their terms and conditions.
The Easiest Way to Get a Asurion Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Asurion—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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