Aura offers digital protection services that help keep your personal info and devices safe. They provide things like credit monitoring, identity theft protection, VPN for online privacy, antivirus, and a secure password manager. Their subscription plans start at $10 per month and come with a 14-day free trial and a 60-day money-back guarantee on annual plans. If you subscribe, you might see billing for monthly or yearly fees, and you can cancel online if you change your mind within 60 days.
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Cancellation requires contacting the Customer Success team via in-app chat while logged into the Aura account, which is relatively straightforward but involves a manual step and waiting for assistance.
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How to Cancel Aura: Step by Step
If you purchased through Aura's Website:
- Sign in to your Aura account.
- Hover over the gear wheel icon.
- Select Membership.
- Click Cancel membership.
- Follow the prompts to complete the cancellation.
If you purchased through iPhone:
- Open the Settings app on your iPhone.
- Tap on your name at the top.
- Tap Subscriptions.
- Select Aura from the list.
- Tap Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Android:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Tap Payments & Subscriptions.
- Select Subscriptions.
- Find and select Aura.
- Tap Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app.
- Tap on your name at the top.
- Tap Subscriptions.
- Find and select Aura.
- Tap Cancel Subscription.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Aura
- Cannot cancel via Android app; must use website or call customer service.
- Website cancellation button often does not work, producing errors—calling the phone number is usually required.
- Customer service may give the runaround with different salespeople; remain persistent and firm.
- Contact your credit card company to cancel the card or dispute charges if you cannot cancel through Aura.
- Use a virtual credit card or temporary card (like from Privacy.com) with low limits to avoid unwanted charges from trials or sneakily early charges.
- Be aware Aura may charge before the trial period ends (sometimes 1-2 days early).
- Email customer service for refund requests if charged after attempting cancellation.
- Cancel as early as possible to avoid sneaky charges.
- Keep records of communication to escalate if needed.
- Escalate by mentioning disputing charges with your bank if Aura refuses to cancel or refund.
Aura Customer Service Info
If you need assistance, here's how you can get in touch with Aura's support team.
Cancel Aura Script
Script
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Dear Aura Team,
I hope this message finds you well. I am writing to request a cancellation of my subscription. Unfortunately, I have found that I am no longer utilizing the service as much as I anticipated, and I believe it would be best for me to discontinue at this time.
I appreciate the services provided and hope to revisit them in the future. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Aura's subscription billing is recurring, with automatic renewals at the end of each monthly or yearly billing cycle unless canceled at least one day before the next cycle. Customers can cancel anytime by logging into their account or calling Aura; cancellation stops future charges but access continues until the end of the current cycle. Refunds are generally not provided unless Aura chooses to issue them at its discretion, with specific policies varying for certain program subscriptions.
To cancel your Aura subscription, you generally need to log into your account, which requires your password. Cancellation is typically done online through your Aura account dashboard. You can also contact Aura customer support by phone at 1-833-552-2123 for cancellation, but there's no clear information if this can be done without a password. If you need to reset your password, you can do so here: https://www.my.aura.com/forgot-password
- Inability to cancel directly from the Android app due to non-working or error-producing cancel buttons.
- Error messages and failure when attempting cancellation through the website.
- Forced to call a phone number to cancel, with dissuasion and scare tactics used by customer service to prevent cancellation.
- Receiving false confirmation emails stating cancellation succeeded despite website errors.
- Continued charges after cancellation, sometimes on alternative payment methods like Venmo or different cards.
- Having to threaten legal action or cite specific state laws to secure cancellation and refunds.
- Rude or unhelpful customer service that tries to retain customers or gives misleading information.
- Cancellations through Google Play subscriptions possible, but refunds require developer cooperation.
- Deleting the app or account does not cancel the subscription; charges continue even after.
- Charges continue after free trials without refunding the money.
- Users forced to cancel payments directly through banks or PayPal as a workaround.
- Subscription cancellation process is intentionally difficult, error-prone, and manipulative, causing stress and distrust.
Aura allows you to cancel your subscription at any time, but the cancellation only takes effect at the end of your current billing cycle, so you will still be charged for that period. There are no early cancellation fees or lock-in contracts, but refunds are not guaranteed and are at Aura's sole discretion. Also, if you subscribed through a reseller or employer program, cancellation and refund policies may differ, often with no refunds and continuing service until the billing cycle ends, so be sure to follow the correct cancellation procedure to avoid unwanted renewals.
Before canceling your Aura subscription, it's important to know that once canceled, you will immediately lose access to all the benefits of your membership plan. However, your protection continues for the remaining days of your current term even after cancellation. If you purchased an annual membership, you may be eligible for a full refund if you request it within 60 days of enrollment under their money-back guarantee. To cancel, you can do so via the Account Membership page or by calling their customer support, and if you subscribed through a mobile app, cancellation must be done through the respective app store.
- Aura account login information (email and password)
- Access to the account dashboard (to cancel online or view plan details)
- Membership or plan details (type of plan, billing cycle)
- Billing or payment information (credit/debit card or account used to purchase, for verification if needed)
- Purchase or enrollment date (for refund eligibility, such as the 60-day money-back guarantee on annual plans)
- Platform or method of subscription (Aura website, Apple App Store, Google Play Store, or via employer/reseller)
- Telephone number on file (if calling support)
- Contacting customer support number (such as 1-855-712-0021 or 1-833-552-2123)
- Employer/reseller information (if subscribed through a third party)
- Reason for cancellation (sometimes requested during the process)
We've actually written a step by step guide on how to get a refund from Aura. Check it out!
The Easiest Way to Cancel Aura
If you’re frustrated trying to cancel your subscription, membership, or bill from Aura—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Aura?
Aura, Identity Guard (IDG), BLS (BlueSnap)
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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