The Ultimate Step by Step Guide to Cancelling a Background Check Subscription or Membership (backgroundcheck.com)
By
Bella K.
|
Published
September 3, 2025
|
Updated
September 4, 2025
BackgroundCheck.com helps you easily find information about people, like their criminal records or employment history. They offer subscription plans, so you can pay monthly for access to detailed background checks and ongoing updates. This is especially useful if you're considering hiring someone or just want to learn more about someone in your life. If you see a charge from them, it likely means you signed up for one of their services to stay informed.
Cancelling a subscription to Background Check requires navigating through their website and may involve multiple steps. While it's not extremely difficult, users might face some confusion depending on their familiarity with online cancellation processes.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Background Check subscription.
How to Cancel Background Check: Step by Step
If you purchased through backgroundcheck.com:
Visit the backgroundcheck.com website.
Log in to your account using your email and password.
Go to your Account Settings or Billing section.
Select the Membership or Subscription option.
Click on the Cancel Subscription button.
Follow the prompts to confirm your cancellation.
Check your email for a cancellation confirmation message.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (the gear icon).
Go to the Payments tab.
Under Manage Payments, click on Manage Pre-approved Payments.
Select backgroundcheck.com from the list.
Click on Cancel to stop the subscription.
Check for a confirmation email from PayPal.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and select your backgroundcheck.com subscription.
Tap on Cancel Subscription.
Follow the prompts to confirm cancellation.
Check your email for a confirmation from Google Play.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top of the screen.
Select Subscriptions.
Find and tap your backgroundcheck.com subscription.
Tap on Cancel Subscription.
Confirm your cancellation by tapping Confirm.
Check for a cancellation confirmation email from Apple.
How to Contact Background Check
If you need assistance, here's how you can get in touch with Background Check's support team.
Tips and Tricks for Getting a Background Check Refund
Document everything: Keep records of all communication with customer service, including dates and times.
Use clear language: Clearly state that you want to cancel your subscription and reference your account number.
Ask for a supervisor: If the first representative is unhelpful, politely request to speak to a supervisor.
Timing matters: Call close to the end of a billing cycle to mitigate potential charges.
Email confirmation: Request a confirmation email once your cancellation is processed.
Try different channels: If phone support doesn’t work, try live chat or social media for potentially quicker responses.
Be persistent: If your request isn’t honored immediately, follow up diligently until confirmed.
Use cancellation hooks: Mention you’re considering other services as leverage during negotiation.
Stay calm: Being polite and calm can often lead to better results than being confrontational.
Check for hidden fees: Before cancellation, ask if there are any cancellation fees to be aware of.
Use trial periods wisely: If you’re unsure about a service, leverage free trial periods knowing you can cancel beforehand.
Share your experience: If cancellation is difficult, share your story on forums to help others and possibly escalate your issue.
Why Do People Request Refunds from Background Check
Financial constraints: Customers may find it difficult to afford ongoing payments.
Lack of necessity: Users might realize they no longer need background check services.
Unmet expectations: The service may not deliver the results or information they anticipated.
Poor user experience: Complicated interfaces or technical issues can lead to frustration.
Better alternatives: Finding a competitor with a more attractive offer or service.
Infrequent use: Not utilizing the service often enough to justify the cost.
Issues with customer support: Poor response times or assistance can drive users away.
Privacy concerns: Users may feel uneasy about data security and handling.
Contractual obligations: Users may cancel if they face unexpected contractual commitments.
Dissatisfaction with report accuracy: Inaccurate information can lead to lost trust in the service.
Background Check Refund Script
Script
Copy
Dear Background Check, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Background Check Refund Policy
Background Check (backgroundcheck.com) allows members to cancel their subscription at any time through their account settings. All cancellations take effect at the end of the current billing cycle, and users will not be charged for subsequent periods. It's advisable to review their specific terms for any potential fees or stipulations related to cancellation.
The Easiest Way to Get a Background Check Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Background Check—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Background Check may impose restrictions that complicate cancellation, such as requiring notice periods or locking you into contracts. Check for potential early-cancellation fees or automatic renewals that could catch you off guard. Always review the terms and conditions carefully to avoid unexpected charges and ensure you can cancel when you wish.
Financial constraints: Customers may find it difficult to afford ongoing payments.
Lack of necessity: Users might realize they no longer need background check services.
Unmet expectations: The service may not deliver the results or information they anticipated.
Poor user experience: Complicated interfaces or technical issues can lead to frustration.
Better alternatives: Finding a competitor with a more attractive offer or service.
Infrequent use: Not utilizing the service often enough to justify the cost.
Issues with customer support: Poor response times or assistance can drive users away.
Privacy concerns: Users may feel uneasy about data security and handling.
Contractual obligations: Users may cancel if they face unexpected contractual commitments.
Dissatisfaction with report accuracy: Inaccurate information can lead to lost trust in the service.
Account Email Address: The email you used to register.
Account Password: Your login credentials for verification.
Subscription Plan: The type of subscription you want to cancel.
Payment Information: Details of the payment method used.
Billing Cycle Dates: Information on your billing cycle.
Customer Support Contact: Phone number or chat option for customer support.
Reason for Cancellation: Provide your reason if required.
Confirmation Email: Any previous confirmation emails regarding your subscription.
Account ID: Your user ID or membership ID, if applicable.
Additional Verification: Any other documentation or information needed for security verification.
Before cancelling your Background Check subscription, be aware that you'll lose access to all premium features, including in-depth background reports and unlimited searches. Any saved reports or history will also be deleted, so make sure to download or note any important information first. Additionally, check your billing cycle to avoid unexpected charges and to understand if you qualify for a partial refund. Finally, consider any active alerts you may have set up, as those will cease once your subscription is cancelled.
Background Check (backgroundcheck.com) allows members to cancel their subscription at any time through their account settings. All cancellations take effect at the end of the current billing cycle, and users will not be charged for subsequent periods. It's advisable to review their specific terms for any potential fees or stipulations related to cancellation.
To cancel your subscription on Background Check (backgroundcheck.com), you will need your password to access your account. If you've forgotten your password, you can reset it by visiting [this link](https://backgroundcheck.com/reset-password). If you have any issues or prefer assistance, consider reaching out to their customer support.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Background Check subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Background Check account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Background Check online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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