The Ultimate Step by Step Guide to Cancelling a BetterMe Subscription or Membership (betterme.world)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
BetterMe offers personalized fitness and wellness programs like Pilates, calisthenics workouts, and intermittent fasting plans. They provide subscription plans that you can pay for monthly, quarterly, or yearly, with payment options including credit cards or app store billing. If you have a subscription, you might see charges from them because of the auto-renewal feature, which you can cancel anytime through your app store or the BetterMe website. They also have customer support to help with billing questions or refunds if needed.
The cancellation process is straightforward if done through the correct platform (website, iPhone, Android, or PayPal) by toggling off auto-renewal. The instructions are clear and simple, requiring only a few steps, but the need to act before the billing cycle ends and the variability by platform adds minor complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a BetterMe subscription.
How to Cancel BetterMe: Step by Step
If you purchased through the BetterMe website:
Log into your BetterMe account on the BetterMe website.
Navigate to your subscription settings from your account dashboard.
Follow the on-screen instructions to cancel your subscription.
If you purchased through Apple:
Open your iPhone's Settings.
Tap on your Apple ID at the top (your name and profile picture).
Select "Subscriptions".
Find BetterMe in your list of subscriptions.
Turn off auto-renewal.
Complete the cancellation at least 24 hours before the billing period ends to avoid being charged again.
If you purchased through Google Play:
Open the Google Play Store on your Android device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select "Subscriptions".
Locate BetterMe from your active subscriptions.
Tap "Cancel Subscription".
Confirm the cancellation at least one day before your next billing date.
If you purchased through PayPal:
Log into your PayPal account.
Go to "Settings" (gear icon).
Select "Payments".
Choose "Manage Automatic Payments".
Locate BetterMe from your list of automatic payments.
Turn off auto-renewal for BetterMe.
Ensure you do this 24 hours before your next billing cycle.
How to Contact BetterMe
If you need assistance, here's how you can get in touch with BetterMe's support team.
Cancel at least 24 hours before the billing date to avoid automatic renewal charges.
Use the "Manage subscription" button on your device (App Store or Google Play) rather than relying on the app, as the app may have removed the direct cancellation option.
Contact BetterMe customer support immediately via their website or email (help.reddit@betterme.world) to confirm cancellation and request confirmation.
Document all communication with customer support, including screenshots and email timestamps, to have proof of cancellation requests.
If charged after cancellation, insist assertively on a refund and mention any unauthorized charges when communicating with support.
Escalate by posting on public forums like Reddit or social media to draw attention if your cancellation or refund requests are ignored.
Be persistent and patient, as some users report needing to follow up multiple times to get cancellation honored.
Avoid vague language: Be direct and clear using phrases like "I am cancelling my subscription immediately and request confirmation" and "I expect a full refund for any unauthorized charges."
Check with your bank or app store for subscription management options, such as blocking future payments or disputing charges if necessary.
Canceling subscriptions on the billing platform (Apple/Google) is often more effective than relying on BetterMe's in-app options.
Be cautious of hidden fees or charges and monitor your bank statements closely.
Why Do People Request Refunds from BetterMe
Charges continue despite cancellation attempts
Unauthorized or unknown recurring payments
Inability to contact or get support from BetterMe
Subscription auto-renewal not being turned off successfully
Confusion or errors with payment processing through third parties like Iyzico
Being charged after deleting the app or not using it
Automated or robotic responses to cancellation attempts
No visible active subscription but still being charged
Subscriptions auto-renewing without explicit consent or notification
Cancellation requires specific steps by platform and timing; missing these leads to continued charges
Refunds might be unavailable or require acting before the billing cycle ends
Problems remain unresolved even after following cancellation procedures
BetterMe Refund Script
Script
Copy
Dear BetterMe, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
BetterMe Refund Policy
BetterMe allows users to cancel their subscription anytime by turning off the auto-renewal at least 24 hours before the next billing period through their account on the website, Apple ID, Google Play, or PayPal depending on the subscription method. No refunds are provided for partially-used subscription periods, but users retain access until the current billing cycle ends after cancellation. Deleting the app does not cancel the subscription, and a confirmation is sent upon successful cancellation.
The Easiest Way to Get a BetterMe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BetterMe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
BetterMe uses an auto-renewal system that requires you to cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. Simply deleting the app doesn't cancel your subscription, so you need to turn off auto-renewal through your platform settings (Google Play, Apple ID, PayPal, or BetterMe account). There are no refunds for partially used subscription periods, and you will retain access until the current billing cycle ends after cancellation, so be mindful of the cancellation deadline to avoid unexpected charges.
Charges continue despite cancellation attempts
Unauthorized or unknown recurring payments
Inability to contact or get support from BetterMe
Subscription auto-renewal not being turned off successfully
Confusion or errors with payment processing through third parties like Iyzico
Being charged after deleting the app or not using it
Automated or robotic responses to cancellation attempts
No visible active subscription but still being charged
Subscriptions auto-renewing without explicit consent or notification
Cancellation requires specific steps by platform and timing; missing these leads to continued charges
Refunds might be unavailable or require acting before the billing cycle ends
Problems remain unresolved even after following cancellation procedures
Platform used to subscribe (e.g., Google Play, Apple App Store, Huawei AppGallery, BetterMe app, or BetterMe website)
Account used to subscribe (Google account, Apple ID, Huawei ID, or BetterMe account login credentials)
Access to the relevant platform (e.g., device settings, app store, BetterMe website, or app)
Login information for your subscription account
Locate the BetterMe subscription (within "Subscriptions" or "Manage Subscriptions" section)
Ability to manage or turn off auto-renewal
Cancel at least 24 hours before the next billing date
Confirmation of cancellation (look for a confirmation email or notification)
Reason for cancellation (may be asked during the cancellation process)
Contact support email (support@betterme.world) if cancellation cannot be processed through self-service
Do not rely on deleting the app — this does not cancel your subscription
Before cancelling your BetterMe subscription, it's important to know that you will retain full access to the app and all its features until the end of your current billing cycle. After that period, you will lose access to all premium content and features such as self-care challenges, calorie and water trackers, lifestyle change programs, fitness workouts (Pilates, yoga, calisthenics), mental health content (meditation, therapy), nutrition and meal plans, and other app resources that require an active subscription. Your personal data remains secure even after cancellation, and if you choose to reactivate your subscription later, your past progress and settings may still be available based on your account type. Also, simply deleting the app does not cancel your subscription, so make sure to cancel through the proper channels to avoid future charges.
BetterMe allows users to cancel their subscription anytime by turning off the auto-renewal at least 24 hours before the next billing period through their account on the website, Apple ID, Google Play, or PayPal depending on the subscription method. No refunds are provided for partially-used subscription periods, but users retain access until the current billing cycle ends after cancellation. Deleting the app does not cancel the subscription, and a confirmation is sent upon successful cancellation.
Yes, you need your password to log in to your BetterMe (betterme.world) account in order to cancel your subscription. The cancellation is done through managing your subscription in the account after logging in with your email and password. There are no phone support or unauthenticated chat support options for cancellation provided by BetterMe. If you have forgotten your password, you can reset it here: https://bettermesupport.zendesk.com/hc/en-us/articles/360018722419-How-to-reset-your-password.
We've actually written a step by step guide on how to get a refund from BetterMe. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your BetterMe subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your BetterMe account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel BetterMe online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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