BetterMe offers personalized fitness and wellness programs like Pilates, calisthenics workouts, and intermittent fasting plans. They provide subscription plans that you can pay for monthly, quarterly, or yearly, with payment options including credit cards or app store billing. If you have a subscription, you might see charges from them because of the auto-renewal feature, which you can cancel anytime through your app store or the BetterMe website. They also have customer support to help with billing questions or refunds if needed.
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The cancellation process is straightforward if done through the correct platform (website, iPhone, Android, or PayPal) by toggling off auto-renewal. The instructions are clear and simple, requiring only a few steps, but the need to act before the billing cycle ends and the variability by platform adds minor complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a BetterMe subscription.
How to Cancel BetterMe: Step by Step
If you purchased through the BetterMe website:
- Log into your BetterMe account on the BetterMe website.
- Navigate to your subscription settings from your account dashboard.
- Follow the on-screen instructions to cancel your subscription.
If you purchased through Apple:
- Open your iPhone's Settings.
- Tap on your Apple ID at the top (your name and profile picture).
- Select "Subscriptions".
- Find BetterMe in your list of subscriptions.
- Turn off auto-renewal.
- Complete the cancellation at least 24 hours before the billing period ends to avoid being charged again.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions".
- Locate BetterMe from your active subscriptions.
- Tap "Cancel Subscription".
- Confirm the cancellation at least one day before your next billing date.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to "Settings" (gear icon).
- Select "Payments".
- Choose "Manage Automatic Payments".
- Locate BetterMe from your list of automatic payments.
- Turn off auto-renewal for BetterMe.
- Ensure you do this 24 hours before your next billing cycle.
If you need assistance, here's how you can get in touch with BetterMe's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a BetterMe Refund
- Cancel at least 24 hours before the billing date to avoid automatic renewal charges.
- Use the "Manage subscription" button on your device (App Store or Google Play) rather than relying on the app, as the app may have removed the direct cancellation option.
- Contact BetterMe customer support immediately via their website or email (help.reddit@betterme.world) to confirm cancellation and request confirmation.
- Document all communication with customer support, including screenshots and email timestamps, to have proof of cancellation requests.
- If charged after cancellation, insist assertively on a refund and mention any unauthorized charges when communicating with support.
- Escalate by posting on public forums like Reddit or social media to draw attention if your cancellation or refund requests are ignored.
- Be persistent and patient, as some users report needing to follow up multiple times to get cancellation honored.
- Avoid vague language: Be direct and clear using phrases like "I am cancelling my subscription immediately and request confirmation" and "I expect a full refund for any unauthorized charges."
- Check with your bank or app store for subscription management options, such as blocking future payments or disputing charges if necessary.
- Canceling subscriptions on the billing platform (Apple/Google) is often more effective than relying on BetterMe's in-app options.
- Be cautious of hidden fees or charges and monitor your bank statements closely.
Why Do People Request Refunds from BetterMe
- Charges continue despite cancellation attempts
- Unauthorized or unknown recurring payments
- Inability to contact or get support from BetterMe
- Subscription auto-renewal not being turned off successfully
- Confusion or errors with payment processing through third parties like Iyzico
- Being charged after deleting the app or not using it
- Automated or robotic responses to cancellation attempts
- No visible active subscription but still being charged
- Subscriptions auto-renewing without explicit consent or notification
- Cancellation requires specific steps by platform and timing; missing these leads to continued charges
- Refunds might be unavailable or require acting before the billing cycle ends
- Problems remain unresolved even after following cancellation procedures
BetterMe Refund Script
Script
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Dear BetterMe, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
BetterMe Refund Policy
BetterMe allows users to cancel their subscription anytime by turning off the auto-renewal at least 24 hours before the next billing period through their account on the website, Apple ID, Google Play, or PayPal depending on the subscription method. No refunds are provided for partially-used subscription periods, but users retain access until the current billing cycle ends after cancellation. Deleting the app does not cancel the subscription, and a confirmation is sent upon successful cancellation.
The Easiest Way to Get a BetterMe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BetterMe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.