2 - Click on your profile icon in the top right corner.
3 - Select Account Settings from the dropdown menu.
4 - Navigate to the Billing tab on the left sidebar.
5 - Scroll down to the Subscriptions section.
6 - Locate the subscription you wish to cancel.
7 - Click on Cancel Subscription next to the subscription.
8 - Follow the prompts to confirm the cancellation.
How to Cancel Box, Inc. on the Apple App Store
1 - Open the Settings app on your device.
2 - Tap on your name at the top to access Apple ID settings.
3 - Select Subscriptions.
4 - Find and select your Box subscription.
5 - Tap Cancel Subscription and confirm the cancellation.
How to Cancel Box, Inc. on Google Play
1 - Open the Google Play Store app.
2 - Tap the profile icon in the top right corner.
3 - Select Payments & subscriptions.
4 - Tap on Subscriptions.
5 - Locate your Box subscription in the list.
6 - Tap Cancel Subscription and follow the on-screen instructions.
How to Cancel Box, Inc. on PayPal
1 - Log in to your PayPal account.
2 - Click on the Settings gear icon.
3 - Select Payments then click on Manage automatic payments.
4 - Find and select your Box subscription.
5 - Click Cancel to stop the recurring payment.
How to Cancel Box, Inc. on a third-party billing service
1 - Log into your account on the third-party service’s website.
2 - Locate the subscriptions or billing section.
3 - Find the Box subscription listed.
4 - Click on Cancel and confirm your choice.
Box, Inc. is a cloud storage service that helps people and businesses keep their files safe and easy to access from anywhere. They offer subscriptions that allow users to store and share documents with others, making collaboration simple. If you’re getting billed by Box, it’s likely for a plan that gives you more storage space or extra features to organize your files better.
Canceling a subscription with Box, Inc. requires navigating through their web interface and might take some time to locate the cancellation option. However, the process is generally straightforward once accessed, making it easier than some other services.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Box, Inc. subscription.
How to Contact Box, Inc.
If you need assistance, here's how you can get in touch with Box, Inc.'s support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Box, Inc. Refund
Document Everything: Keep records of all communications, including dates and what was said.
Use Clear Language: State clearly that you want to cancel your subscription. Avoid vague phrases.
Phone Call Preferred: If possible, call customer service rather than using email or chat to make your cancellation request.
Timing Matters: Call at the beginning of the month when billing cycles reset, as it may be easier to terminate without extra charges.
Ask for a Supervisor: If your initial request is denied, politely ask to speak with a supervisor or a higher-level representative.
Leverage Loyalty: Mention how long you’ve been a customer; sometimes they will offer incentives to keep you.
Be Persistent: If the first attempt doesn’t work, don’t hesitate to call again and try a different representative.
Watch for Hidden Fees: Ask about any potential fees associated with cancellation to avoid surprises.
Utilize Social Media: If struggles persist, consider reaching out through social media platforms, where companies may be more responsive.
File a Dispute: If all else fails, consider disputing the charges with your bank or credit card if you feel it’s warranted.
Why Do People Request Refunds from Box, Inc.
Cost is too high for the value received.
Finding a better alternative with more features.
Lack of usage over time.
Dissatisfaction with customer support quality.
Product performance issues or bugs.
Need to cut expenses in a budget.
Not requiring cloud storage anymore.
Changes in company needs or structure.
Frustration with user interface or navigation.
Limited collaboration features for team projects.
Desire for a more secure platform for sensitive data.
Encountering billing errors.
Issues with data syncing across devices.
No longer needing the shared access capabilities.
Perception of decreased software updates or new features.
Box, Inc. Refund Script
Script
Copy
Dear Box, Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Box, Inc.
0
0 reviews
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Box, Inc. Refund Policy
Box, Inc. allows subscribers to cancel their memberships at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and users will continue to have access to their account until that period ends. Refunds are not provided for partial months of service.
Get help with your refund
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The Easiest Way to Get a Box, Inc. Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Box, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious when considering a cancellation with Box, Inc. because they may have terms that require you to continue your subscription until the end of the billing cycle, preventing immediate cancellation. Additionally, there could be early-cancellation fees or promotional contracts that lock you in for a specific period, so it’s essential to review the terms of service carefully before making any decisions.
Cost is too high for the value received.
Finding a better alternative with more features.
Lack of usage over time.
Dissatisfaction with customer support quality.
Product performance issues or bugs.
Need to cut expenses in a budget.
Not requiring cloud storage anymore.
Changes in company needs or structure.
Frustration with user interface or navigation.
Limited collaboration features for team projects.
Desire for a more secure platform for sensitive data.
Encountering billing errors.
Issues with data syncing across devices.
No longer needing the shared access capabilities.
Perception of decreased software updates or new features.
Account email address associated with the subscription
Subscription plan type (e.g., Business, Enterprise)
Account ID or username for identification
Billing information (e.g., last four digits of payment method)
Reason for cancellation
Date of cancellation request
Access to the account (password or two-factor authentication)
Confirmation of cancellation (request for email confirmation)
Previous billing statements for reference
Before cancelling your Box subscription, be aware that you will lose access to essential features such as file storage, advanced collaboration tools, and any custom settings you've configured. All shared files and folders may become read-only or inaccessible to you and your collaborators after the cancellation. Additionally, check your billing cycle to avoid being charged for the next renewal, and consider downloading any important documents or data you still need.
Box, Inc. allows subscribers to cancel their memberships at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and users will continue to have access to their account until that period ends. Refunds are not provided for partial months of service.
Yes, you will need your password to cancel your Box, Inc. subscription. If you have forgotten your password, you can reset it by visiting this link: https://app.box.com/reset. Once you've reset your password, you can log in to your account to proceed with the cancellation.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Box, Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Box, Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Box, Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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