Burner is an app that gives you temporary phone numbers for calls and texts, which can be handy if you want privacy or don't want to share your real number. It’s free to download and offers subscriptions starting at $6.99 a month, which include unlimited calls, texts, and pictures, plus the ability to swap your number monthly. You can choose different subscription plans depending on how many lines you want, and these plans automatically renew each month or year. If you just need a temporary number, there’s also a prepaid option that lasts 30 days with a set amount of minutes and texts but doesn’t renew automatically.
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Burner provides clear instructions for cancellation depending on the subscription type (Google Play, iTunes, or direct web purchase). The process is straightforward for each platform via respective account management pages or directly on the Burner website, with support help available if needed.
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minutes to cancel a Burner subscription.
How to Cancel Burner: Step by Step
If you purchased through the web app:
- Go to app.burnerapp.com.
- Log in using your main cell phone number.
- Navigate to the Subscription Details section.
- Look for the cancellation link and click it.
- Follow any additional prompts to complete the cancellation.
If you purchased through Apple (iOS):
- Open Settings on your device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and select your Burner subscription.
- Tap Cancel Subscription and follow the prompts.
- If problems occur, visit Apple Support for further assistance.
If you purchased through Google Play (Android):
- Open the Google Play Store app.
- Tap the Profile Icon at the top right.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find and select your Burner subscription.
- Tap Cancel Subscription and confirm.
- For additional help, visit Google Play Help.
Tips & Tricks for Canceling Burner
- Disable autopay immediately in your account profile to prevent automatic charges just before renewal.
- Remove your payment method from the account to ensure subscription cancels automatically upon expiration.
- Simply stop payment next month; the service will go inactive without negative effects on your credit.
- Dispose of your SIM card after subscription expires to avoid further usage or accidental reactivation.
- The subscription remains active for about 30 days after expiration, then takes another 30 days to fully close; be patient during this period.
- After closure, you can detach the line from your account to forget about it completely.
- Customer support can be difficult to deal with for refunds or early cancellations after auto-renewal; try to manage subscription through the account settings first.
- Set calendar reminders or alerts a week and a few days before subscription ends to ensure timely cancellation.
- If signed up via Apple or Google Play, use their respective subscription management systems to cancel to avoid charges.
- Cancel free trials immediately upon signup if possible, so you do not accidentally get charged after the trial period.
Burner Customer Service Info
If you need assistance, here's how you can get in touch with Burner's support team.
Cancel Burner Script
Script
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Hello Burner Support,
I hope this message finds you well. I would like to request the cancellation of my subscription due to changes in my personal circumstances that no longer require the service.
I appreciate the service you provide, but I find I need to prioritize my current expenses. Please confirm the cancellation of my account at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Burner app's subscription cancellation policy requires users to cancel subscriptions through their respective platforms: Android users must cancel via Google Play, iOS users through their iTunes account, and Web app users can cancel by logging into their account at app.burnerapp.com and using the cancellation link in the subscription details. If users have trouble cancelling or are unsure of their subscription type, they can contact Burner support at support@burnerapp.com for assistance. Burner cannot cancel Apple subscriptions on behalf of users.
You do need access to your main cell phone number to cancel your Burner subscription, as cancellation on the web app requires logging in with that number and a verification code sent to it. A password is not explicitly needed, but you do need to receive the verification code on your phone. If you can't log in or access your account, you can contact Burner support at support@burnerapp.com for help. For subscription cancellation on Android or iOS, you need to cancel through Google Play or iTunes respectively, which also use your account credentials from those services.
- App is terrible, won't load all messages in chat thread, only first page; poor support
- No way to get support during and after signup; support link leads to error page; no contact method to cancel account
- Account deactivated without notice or explanation; accused of abusive behavior without appeal or explanation
- Privacy concerns due to monitoring/snooping on customer texts; arbitrary deactivation based on algorithm detects unusual activity
- Unable to cancel subscription; misleading app interface that deleting line cancels subscription but actual cancellation requires email contact and is complicated
- Customer support unresponsive; no refunds; unresolved app functionality problems
- Continued charging after supposed subscription cancellation; users feel scammed and want to avoid hassle
- Charged for multiple lines while unable to use or get new numbers; ongoing billing issues despite attempts to cancel
Burner allows you to cancel your subscription at any time before the next billing cycle to avoid further charges, but you must cancel through the platform where you originally subscribed (iOS via iTunes, Android via Google Play, or directly through the Burner web app). There are no reported contracts, lock-ins, or early cancellation fees, but refunds are not guaranteed and depend on the platform's policies (Apple or Google), meaning if you miss canceling before renewal, you may not get a refund. The main friction points are that Burner itself cannot cancel for you on iOS or Android—you must do it yourself through the respective app store, which may feel cumbersome. Be sure to cancel promptly before renewal to avoid unwanted charges.
Before cancelling your Burner subscription, note that if you have a Burner Premium subscription, you will lose access to premium features such as video messaging, AI voicemail transcription, and number lookup. These features enhance your standard Burner number experience beyond the usual unlimited calls, texts, and picture messaging. Additionally, cancelling the subscription stops the auto-renewal of your Burner numbers, so once your current subscription expires, the premium features will no longer be available. Make sure to consider if you still need these features or if you want to continue using your Burner numbers in a standard capacity before cancellation.
- Screenshot of full emailed receipt from Google Play (for Android users unable to cancel via Google Play), including:
- GPA (Google Play order number)
- Date/Time of transaction
- Items ordered
- Price
- Renewal Date
- Main cell phone number (if you’re unsure what your subscription type is or need extra support)
- Apple/iTunes users must cancel via their iTunes account; if trouble arises, contact Apple Support
- If your subscription was purchased through the Burner website, you’ll need to log into your account on burnerapp.com and cancel through the site
- No refunds or credits will be issued for partially used periods or the most recent charge
We've actually written a step by step guide on how to get a refund from Burner. Check it out!
The Easiest Way to Cancel Burner
If you’re frustrated trying to cancel your subscription, membership, or bill from Burner—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Burner?
BURNERAPP, BURNERAPP.COM, BURNER APP, BURNR, BURNR*SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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