4 - On your plan, select (More actions) and then Request cancellation.
How to Cancel Canva on the App Store
1 - Open the App Store app.
2 - Select your profile icon at the top right.
3 - Tap on Subscriptions.
4 - Find and select Canva from your list of subscriptions.
5 - Tap Cancel Subscription.
How to Cancel Canva on Google Play
1 - Open the Google Play Store app.
2 - Tap on the profile icon in the top right corner.
3 - Select Payments & subscriptions.
4 - Tap Subscriptions.
5 - Select Canva from your subscriptions.
6 - Tap Cancel Subscription.
Canva is a user-friendly design platform that lets you create anything from social media posts to presentations using easy drag-and-drop tools and tons of templates and stock images. They offer a free plan with basic features, but you might get billed if you subscribe to Canva Pro, which unlocks premium content and advanced tools, or Canva Teams, designed for group collaboration with extra features for businesses. These subscriptions are billed yearly, but there are free 30-day trials to try them out first. So, if you see a charge from Canva, it's likely from one of these paid plans giving you more design power and storage.
The process to cancel a Canva subscription is straightforward, involving navigating to the Billing section in settings, selecting the plan, and requesting cancellation. The instructions are clearly provided by Canva, and there are no complex steps or barriers reported.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Canva subscription.
How to Contact Canva
If you need assistance, here's how you can get in touch with Canva's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Canva Refund
Always cancel at least 24 hours before the next billing cycle to avoid automatic renewal charges.
Use clear, firm language when communicating with support or via email, such as "I want to cancel my subscription immediately and request confirmation."
Cancel through the account settings panel rather than app stores; sometimes app stores subscriptions do not sync well.
Be persistent and keep records of cancellation attempts, emails, and chat transcripts.
Use email escalation by replying to the same support thread repeatedly to push for a human response.
Request a confirmation of cancellation in writing to have proof and avoid further charges.
Try different browsers or clear cache if the cancellation button is unresponsive.
Avoid giving credit card details via unauthorized channels; only use official website cancellation routes.
Timing matters: If possible, cancel on business days during working hours to increase chances of human support interaction.
Some users noted Canva’s customer support often responds via email and not phone; be patient but persistent.
Escalate frustrations politely but firmly if cancellation is ignored, referencing terms like “billing fraud” or “unauthorized charges,” as users report this can sometimes prompt action.
Why Do People Request Refunds from Canva
No longer need premium features: Not actively using advanced features of Canva Pro or Canva for Teams, so continuing subscription is not cost-effective.
Budget constraints: Changes in financial situation or unexpected expenses leading to cutting back on non-essential subscriptions.
Found a better alternative: Discovery of another design tool that better suits the user’s needs or budget.
Trial period ended: After free trial expiration, deciding not to continue with the paid plan and cancel to avoid charges.
Price increase: Users cancel due to recent price hikes, losing grandfathered lower pricing plans.
Lack of support or difficulty cancelling: Users frustrated by inability to contact real support or difficulty in cancelling subscription through the platform.
Perceived lack of value: Users feeling that the subscription cost does not match the value they get from the product.
Changes in team needs: Team plan users cancelling due to changes in collaboration needs or feature access concerns.
Canva Refund Script
Script
Copy
Dear Canva, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Canva
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Canva Refund Policy
Canva's subscription cancellation policy states that cancelling your subscription stops future payments but does not automatically issue a refund. Depending on your plan, you may still have access to paid features until the end of the current billing period. If you purchased through the App Store or Google Play, refunds must be requested through those platforms' support.
Get help with your refund
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The Easiest Way to Get a Canva Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Canva—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Canva allows you to cancel your subscription at any time, but be aware that they do not provide refunds or credits for any amounts already billed. After cancellation, you can usually keep access to paid features until the end of your billing period, but there are no lock-ins, early-cancellation fees, or contracts that force you to stay beyond what you've paid for. Just watch out for the fact that canceling won't automatically stop a charge if done late in a billing cycle, and refunds are generally not given.
No longer need premium features: Not actively using advanced features of Canva Pro or Canva for Teams, so continuing subscription is not cost-effective.
Budget constraints: Changes in financial situation or unexpected expenses leading to cutting back on non-essential subscriptions.
Found a better alternative: Discovery of another design tool that better suits the user’s needs or budget.
Trial period ended: After free trial expiration, deciding not to continue with the paid plan and cancel to avoid charges.
Price increase: Users cancel due to recent price hikes, losing grandfathered lower pricing plans.
Lack of support or difficulty cancelling: Users frustrated by inability to contact real support or difficulty in cancelling subscription through the platform.
Perceived lack of value: Users feeling that the subscription cost does not match the value they get from the product.
Changes in team needs: Team plan users cancelling due to changes in collaboration needs or feature access concerns.
Log in to the correct Canva account or team (ensure you are using the right email used for your subscription)
Access to your account settings (you will need to go to the Settings section from your Canva homepage)
Navigate to Billing & Plans (access the Billing or Billing & Plans area to manage subscriptions)
Identify the subscription or plan you wish to cancel (Canva Pro, Canva Teams, etc.)
Account owner or team administrator status required for Canva Teams (only owners/admins can cancel team subscriptions)
Invoice number, order number, or receipt ID (especially if contacting support or if the purchase was made via App Store/Google Play)
Details of the recent charge (charge amount and date, if there is a billing issue)
Email addresses possibly used for the account (if you need help from support locating the subscription)
Reason for cancellation (you may be prompted to select or provide a reason to cancel)
Confirmation of cancellation (be prepared to confirm and submit your cancellation request)
Before cancelling your Canva subscription, keep in mind that canceling stops future payments but does not automatically issue a refund. Depending on your plan, you may retain access to paid features until the end of your current billing period. After cancellation, you lose access to premium features like premium templates, images, and other design elements. However, your existing designs and Brand Kit are not deleted and remain accessible; you can use them again if you decide to upgrade to Canva Pro or Canva Teams in the future.
Canva's subscription cancellation policy states that cancelling your subscription stops future payments but does not automatically issue a refund. Depending on your plan, you may still have access to paid features until the end of the current billing period. If you purchased through the App Store or Google Play, refunds must be requested through those platforms' support.
To cancel your Canva subscription, you need to be logged into your account. While the process to cancel the plan itself doesn't explicitly mention requiring your password once logged in, deleting your Canva account (which is a different action than cancelling the subscription) does require entering your password to confirm. If you need to reset your password to access your account, you can do so here: https://www.canva.com/password-reset/
We've actually written a step by step guide on how to get a refund from Canva. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Canva subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Canva account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Canva online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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