Credit Acceptance helps people finance cars, especially if they have bad or no credit history. They offer easy ways for customers to manage and pay their car loans online through a portal or mobile app. One useful service they provide is AutoPay, which automatically makes your car payments on a schedule you pick, like weekly or monthly, so you don't have to worry about missing a payment. They accept payments from your debit card or bank account, making it convenient to stay on top of your car loan.
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Cancellation of a subscription or scheduled payment with Credit Acceptance requires contacting their customer service directly via phone, as online cancellation through the customer portal is not available. This adds a step and potential wait time, making it moderately difficult but still straightforward if one has the patience to call during their business hours.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Car Payment subscription.
How to Cancel Car Payment: Step by Step
If you purchased through Credit Acceptance:
- Gather your account information:
- Your account number
- Your personal identification information
- Contact Customer Service:
- Call 1.800.634.1506 during business hours:
- Weekdays: 8am - 11pm ET
- Weekends: 8am - 5pm ET
- Request cancellation: Clearly state that you wish to cancel your subscription or membership.
- Follow the representative's instructions:
- They may require verification of your identity.
- Take note of the cancellation confirmation number if provided.
- Check for confirmation: Ensure you receive confirmation of your cancellation via email or mail.
Tips & Tricks for Canceling Car Payment
- Document every cancellation attempt via email or chat to have proof in case of disputes.
- Ask for a cancellation confirmation code or email and keep it safe.
- Request refunds for any charges made after your cancellation attempt.
- Use firm but polite language indicating you expect cancellation and refund due to repeated charges.
- Threaten escalating the issue to your bank as a fraudulent charge if they persist in charging.
- File a chargeback with your bank if the company refuses to stop charges after cancellation.
- Cancel your payment method or request your bank to block charges from that merchant.
- Set up unique payment methods for subscriptions when possible to quickly cancel specific subscriptions.
- Cancel just before the next billing date to avoid being charged again immediately.
- Be prepared to deal with retention offers or sales tactics aimed to keep your subscription active.
Car Payment Customer Service Info
If you need assistance, here's how you can get in touch with Car Payment's support team.
Cancel Car Payment Script
Script
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Dear Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Car Payment. I have reassessed my current financial situation and have decided that discontinuing my subscription is necessary at this time.
I appreciate the services provided thus far but believe it is in my best interest to stop my membership. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Credit Acceptance does not appear to offer a traditional membership or subscription service with a specific cancellation policy. However, if you have a Vehicle Service Contract (VSC) through them, you must contact Credit Acceptance directly to cancel the contract once you pay off your vehicle. There is no public information indicating a recurring billing subscription or automatic cancellation process online.
To cancel your subscription or any scheduled payments with Car Payment (creditacceptance.com), you do not necessarily need your password if you contact their customer service by phone. You can call them directly at 1-800-634-1506 to manage or cancel payments. However, if you want to access or change things through their online Customer Portal, you will need your password. If you forgot your password for the portal, you have to call 1-866-544-3430 to reset it, as there is no direct online reset option available.
This setup allows you to cancel via phone support without requiring authentication through a password, but managing your account online requires login credentials.
- High interest rates, often exceeding state usury limits, making payments unaffordable and trapping borrowers in debt cycles.
- Predatory lending practices, including dealer price inflation and unnecessary loan add-ons.
- Hidden costs and add-ons like extended warranties and gap insurance that are not clearly disclosed.
- Aggressive debt collection tactics such as frequent vehicle repossessions and lawsuits for unpaid balances even after repossession.
- Harmful financial impact, leaving consumers worse off than before financing.
- Consumer complaints about loans with APRs over 30%, hidden fees, non-disclosed add-ons, frequent repossessions after substantial payments, poor customer service, and aggressive collection harassment.
Credit Acceptance car payment contracts typically have terms that may include early payoff fees or transfer fees, and you might not be able to simply cancel without incurring these costs. There can be a $25 transfer fee if you want to transfer or cancel the contract early. Also, these contracts often have lock-in periods until the vehicle is fully paid off, so cancelling any related service contracts or memberships might require you to first pay off substantial parts of your loan or deal with specific terms for Vehicle Service Contracts (VSC). It's important to carefully review any contract terms for early termination fees and conditions before committing.
Before cancelling a car payment loan with Credit Acceptance, it is important to know that cancelling or stopping payments can have significant consequences. You may lose access to the financed vehicle as repossession can occur if payments are not made. Additionally, cancelling or defaulting on the loan can negatively impact your credit score and stay on your credit report for up to seven years, affecting future financial opportunities. It is recommended to carefully consider paying off the loan or contacting Credit Acceptance to discuss payment options before deciding to cancel.
- Access to the Customer Portal: You may need to log into the customer portal to manage or cancel your payment arrangements.
- Account Information: Have your account details ready, such as account number, account holder's name, and contact information.
- Payment Method Details: Details of your current payment arrangements, including bank account or card information, might be necessary.
- Contact Customer Service: If unable to cancel via the portal, contacting customer service at 1-877-523-4044 may be required.
- Confirmation of Cancellation: Be prepared to verify your identity and request confirmation of the cancellation.
- Understanding Terms: Review any applicable terms or contract conditions related to canceling payments or memberships.
We've actually written a step by step guide on how to get a refund from Car Payment. Check it out!
The Easiest Way to Cancel Car Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from Car Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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