Care.com is a platform where you can find and hire caregivers for kids, pets, seniors, and home help like housekeepers or tutors. You can browse caregivers for free, but to contact or book them, you need a Premium subscription which starts at around $39 per month, with cheaper options if you pay quarterly or yearly. They also offer background checks for caregivers and optional payroll services if you need help managing payments. If you have a subscription, that's likely why you're getting billed by them, but you can cancel anytime in your account settings.
The cancellation process for Care.com subscription is straightforward as it can be done online through the account settings or by phone/email, with clear steps provided. The ease and multiple options for cancellation make it relatively simple compared to more complicated services.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Care.com subscription.
How to Cancel Care.com: Step by Step
If you purchased through Care.com directly:
Log into your account at Care.com.
Click on the Manage account button.
Scroll down to Membership Information.
Select Manage or Cancel Plan.
Choose Cancel Plan or Pause account to cancel recurring billing.
If you purchased through the App Store (iOS):
Open your device’s Settings.
Tap on your name at the top of the screen.
Select Subscriptions.
Find Care.com and tap on it.
Select Cancel Subscription and confirm the cancellation.
If you purchased through Google Play (Android):
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find Care.com and tap on it.
Select Cancel Subscription and confirm the cancellation.
How to Contact Care.com
If you need assistance, here's how you can get in touch with Care.com's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Care.com Refund
Cancel immediately after signing up: Cancel your subscription as soon as you sign up to avoid recurring charges, but you will retain access for the remainder of the paid period.
Set multiple reminders: Set several calendar reminders to cancel before the free trial or billing cycle ends.
Print confirmation: Always print or save a PDF of your cancellation confirmation and keep it stored where you can access it later.
Check charges diligently: Monitor your bank or credit card statements the day after the cancellation date to ensure no unexpected charges appear.
Be polite but firm: When requesting refunds or cancellations, calmly and clearly explain your situation without aggression for better chances of resolution.
Escalate if needed: Ask directly for escalation to retention or supervisors who have authority to process cancellations or refunds.
Document interactions: Keep records of all communications, take screenshots, and save any emails or chat correspondence.
Beware of hidden charges: Charges may appear under different names on statements, so look closely.
Don’t rely on verbal or online assurances: Confirm cancellation in writing and verify account status personally.
Use timing strategically: Cancel during trial periods or early billing cycles to limit potential losses.
Why Do People Request Refunds from Care.com
Unintentional subscription enrollment without clear communication, leading to unexpected charges.
Difficulty locating cancellation options due to confusing navigation and numerous unrelated links.
Complicated cancellation process involving multiple steps, questionnaires, and attempts to upsell other memberships.
Unexpected billing issues, such as being charged for months without using the service and limited refund offers.
Lack of transparency about subscription terms and conditions in the cancellation process.
Deceptive practices that mislead users about wages, job availability, or membership terms.
Auto-renewal concerns where subscriptions renew without explicit user consent or clear reminders.
Changed needs or circumstances such as finding a caregiver elsewhere or no longer requiring the service.
Care.com Refund Script
Script
Copy
Dear Care.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Care.com Refund Policy
Care.com allows you to cancel your Premium or Complete subscription at any time. You can continue to use the benefits of your plan until the end of the current billing term, after which your subscription will not renew unless you decide to upgrade again.
The Easiest Way to Get a Care.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Care.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Care.com allows users to cancel their paid membership at any time via the account settings, but if you are on a subscription term longer than one month with monthly billing, you will continue to be billed until the end of that term. Subscriptions automatically renew unless cancelled, and Care.com generally does not offer refunds or credits for unused portions of subscriptions, even if cancelled mid-term. Additionally, if you choose installment payment plans, you are obligated to pay the full amount regardless of cancellation, and early termination fees may apply as disclosed at signup.
Unintentional subscription enrollment without clear communication, leading to unexpected charges.
Difficulty locating cancellation options due to confusing navigation and numerous unrelated links.
Complicated cancellation process involving multiple steps, questionnaires, and attempts to upsell other memberships.
Unexpected billing issues, such as being charged for months without using the service and limited refund offers.
Lack of transparency about subscription terms and conditions in the cancellation process.
Deceptive practices that mislead users about wages, job availability, or membership terms.
Auto-renewal concerns where subscriptions renew without explicit user consent or clear reminders.
Changed needs or circumstances such as finding a caregiver elsewhere or no longer requiring the service.
Full name associated with the Care.com account
Email address used for Care.com login
Phone number linked to the account
Date of birth for account verification
Postal zip code connected to the account
Account password (needed to log in)
Access to Account Settings through Care.com website or app
Membership or subscription details (type of plan you want to cancel)
Reason for cancellation (may be requested during process)
Confirmation of cancellation (watch for confirmation prompts and follow-up email)
Before cancelling a Care.com subscription, be aware that subscriptions may auto-renew without clear prior notification, potentially leading to unexpected charges. Once cancelled, you will lose access to premium features such as full access to caregiver profiles, messaging, and booking tools. It can be challenging to obtain refunds, as Care.com generally only refunds payments made within the last 30 days. It's recommended to save a cancellation confirmation and monitor your bank or credit card statements to ensure no further charges occur. Also, accounts may be reactivated after 90 days unless you take additional steps to cancel.
Care.com allows you to cancel your Premium or Complete subscription at any time. You can continue to use the benefits of your plan until the end of the current billing term, after which your subscription will not renew unless you decide to upgrade again.
Yes, you do need your Care.com password to cancel your subscription since you must log in to your account to access the cancellation option in Account Settings. The process involves logging in with your email and password, navigating to Membership Information, and selecting Cancel Subscription. If you've forgotten your password, you can reset it here: https://www.care.com/resetpassword. Alternatively, you may also contact Care.com customer support by phone for cancellation requests, but having your login information will facilitate the process.
We've actually written a step by step guide on how to get a refund from Care.com. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Care.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Care.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Care.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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