Care.com is a platform where you can find and hire caregivers for kids, pets, seniors, and home help like housekeepers or tutors. You can browse caregivers for free, but to contact or book them, you need a Premium subscription which starts at around $39 per month, with cheaper options if you pay quarterly or yearly. They also offer background checks for caregivers and optional payroll services if you need help managing payments. If you have a subscription, that's likely why you're getting billed by them, but you can cancel anytime in your account settings.
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The cancellation process for Care.com subscription is straightforward as it can be done online through the account settings or by phone/email, with clear steps provided. The ease and multiple options for cancellation make it relatively simple compared to more complicated services.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Care.com subscription.
How to Cancel Care.com: Step by Step
If you purchased through Care.com directly:
- Log into your account at Care.com.
- Click on the Manage account button.
- Scroll down to Membership Information.
- Select Manage or Cancel Plan.
- Choose Cancel Plan or Pause account to cancel recurring billing.
If you purchased through the App Store (iOS):
- Open your device’s Settings.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find Care.com and tap on it.
- Select Cancel Subscription and confirm the cancellation.
If you purchased through Google Play (Android):
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find Care.com and tap on it.
- Select Cancel Subscription and confirm the cancellation.
If you need assistance, here's how you can get in touch with Care.com's support team.
Site
The site is not available.
Tips and Tricks for Getting a Care.com Refund
- Cancel immediately after signing up: Cancel your subscription as soon as you sign up to avoid recurring charges, but you will retain access for the remainder of the paid period.
- Set multiple reminders: Set several calendar reminders to cancel before the free trial or billing cycle ends.
- Print confirmation: Always print or save a PDF of your cancellation confirmation and keep it stored where you can access it later.
- Check charges diligently: Monitor your bank or credit card statements the day after the cancellation date to ensure no unexpected charges appear.
- Be polite but firm: When requesting refunds or cancellations, calmly and clearly explain your situation without aggression for better chances of resolution.
- Escalate if needed: Ask directly for escalation to retention or supervisors who have authority to process cancellations or refunds.
- Document interactions: Keep records of all communications, take screenshots, and save any emails or chat correspondence.
- Beware of hidden charges: Charges may appear under different names on statements, so look closely.
- Don’t rely on verbal or online assurances: Confirm cancellation in writing and verify account status personally.
- Use timing strategically: Cancel during trial periods or early billing cycles to limit potential losses.
Why Do People Request Refunds from Care.com
- Unintentional subscription enrollment without clear communication, leading to unexpected charges.
- Difficulty locating cancellation options due to confusing navigation and numerous unrelated links.
- Complicated cancellation process involving multiple steps, questionnaires, and attempts to upsell other memberships.
- Unexpected billing issues, such as being charged for months without using the service and limited refund offers.
- Lack of transparency about subscription terms and conditions in the cancellation process.
- Deceptive practices that mislead users about wages, job availability, or membership terms.
- Auto-renewal concerns where subscriptions renew without explicit user consent or clear reminders.
- Changed needs or circumstances such as finding a caregiver elsewhere or no longer requiring the service.
Care.com Refund Script
Script
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Dear Care.com, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Care.com Refund Policy
Care.com allows you to cancel your Premium or Complete subscription at any time. You can continue to use the benefits of your plan until the end of the current billing term, after which your subscription will not renew unless you decide to upgrade again.
The Easiest Way to Get a Care.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Care.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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