CBS, now part of Paramount+, offers several streaming services including CBS All Access, CBSN (a 24/7 digital news network), and CBS Sports Digital brands. They provide subscription plans starting around $4.99 per month, which allow users to stream TV shows, movies, live sports, and news content. CBS uses a unified billing platform to simplify payments and subscriptions across its different services, ensuring a smooth and secure experience for customers. So, if you're seeing charges from CBS, it's likely from a subscription to their streaming services like Paramount+ or CBS All Access.
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The cancellation process for CBS subscriptions involves straightforward steps accessed via the user's account page on the website, including clicking an easily found cancellation link and confirming the cancellation. The process does not require contacting customer service or navigating complex menus, making it relatively easy but not instantaneous due to confirmation steps.
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How to Cancel CBS: Step by Step
If you purchased through CBS.com:
- Sign into your CBS account on the CBS website.
- Click your name in the upper right corner of the page.
- Select Account from the dropdown menu.
- Scroll down to the Subscription & Billing section.
- Click the "Cancel Subscription" link.
- If prompted with an offer for a free month, decide to redeem it or click No Thanks.
- Confirm your cancellation by checking the box for "I understand the terms of cancellation" and then click Yes, Cancel.
- Select a reason for cancelling and click Complete Cancellation.
- You will receive a confirmation message indicating that your subscription was cancelled.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your name at the top to access your Apple ID.
- Select Subscriptions.
- Find and select your CBS subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find your CBS subscription and tap on it.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through Roku:
- Go to my.roku.com and sign into your Roku account.
- Select Manage your subscriptions.
- Locate the CBS subscription in your list of active subscriptions.
- Click on Cancel Subscription and follow the prompts.
Tips & Tricks for Canceling CBS
- Use precise and firm language: Clearly state you want to cancel "immediately" and do not accept vague offers or delays.
- Contact customer service multiple times: Persistence can pay off; escalate by asking for supervisors or higher-level reps if initial reps refuse cancellation.
- Escalate through social media: Posting publicly on Twitter, Facebook, or Reddit tagging CBS can prompt quicker responses.
- Use timing strategically: Try cancelling early in the billing cycle to avoid charges; some users report success cancelling right after a charge posts for a refund.
- Utilize your bank or credit card issuer: If CBS refuses to cancel, ask your credit card company to block future charges or dispute them as a last resort.
- Keep detailed records: Save emails, chats, and call logs to prove cancellation attempts if disputes arise.
- Be aware of third-party subscriptions: If subscribed through Roku, Apple, or another platform, cancel directly on that platform to avoid continued billing.
- Use a personal email address: Use an email you regularly check to avoid missing cancellation confirmation or follow-ups.
- Demand confirmation of cancellation: Ask for an email or written confirmation that your subscription is cancelled to avoid future charges.
CBS Customer Service Info
If you need assistance, here's how you can get in touch with CBS's support team.
Cancel CBS Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription to CBS, as I have decided to streamline my monthly expenses. I appreciate the content provided, but I am currently unable to justify the expense.
Please confirm the cancellation and let me know if there are any further actions I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
CBS All Access subscriptions automatically renew unless canceled prior to the renewal date. You can cancel at any time by logging into your account or calling their support; however, cancellations take effect at the end of the current billing period. Note that all fees are non-refundable, so no partial refunds are given for unused time, and you must cancel before renewal to avoid being charged for the next period.
To cancel your CBS (cbs.com) subscription, you need to log in to your account with your email and password. There is no mention of phone or chat support allowing cancellation without authentication. If you have forgotten your password, you can reset it here: https://www.cbs.com/account/forgot-password/
- Not satisfied with the content
- Cannot afford another streaming service
- Technical difficulties
- Price is too high
- Not enough content
- Too many ads
- Sports events or favorite shows unavailable
- Dislike of show cancellations by CBS
CBS allows you to cancel your subscription at any time, but you will not receive a refund for any fees already paid. You must cancel before the subscription renews to avoid being charged for the next billing cycle. There are no contracts, lock-ins, or early-cancellation fees, but the key pain point is that you pay for the full current billing period even if you cancel early, and access continues only until the period ends.
Before cancelling your CBS subscription, know that you will lose access to CBS programming including popular shows like Star Trek: Picard and live news and sports. If you cancel during a free trial period, you owe nothing, but if cancelling during a paid subscription, you will be charged for the full month or year and access will continue until the next billing cycle ends—no refunds are given. You can cancel anytime through your account settings on the CBS website, and sometimes CBS may offer a free extra month upon cancellation which you can choose to accept or decline. Also, after cancellation, you have the option to resume your subscription later if you change your mind.
- Email address and password used to log in to your CBS account
- First and last name associated with your account
- Phone number (may be needed for phone cancellations)
- Billing address, including city, state/province, ZIP/postal code, and country
- Username, if different from your email
- Last 4 digits of card used for billing
- Date and amount of last charge
- Reason for cancellation (may need to select or provide)
We've actually written a step by step guide on how to get a refund from CBS. Check it out!
The Easiest Way to Cancel CBS
If you’re frustrated trying to cancel your subscription, membership, or bill from CBS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to CBS?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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