Can I Cancel CenturyLink at Any Time?

CenturyLink often employs contracts with specific terms that can lock you into a service for a specified duration, meaning you may face early cancellation fees if you decide to cancel before the contract ends. Additionally, be aware of potential promotional rates that might return to standard pricing after a certain period, which could lead to higher bills than expected if you don't cancel in time. Always read the terms carefully to avoid unexpected charges.

Why Do People Cancel CenturyLink?

Poor customer service experiences.Frequent service outages or disruptions.High monthly rates compared to competitors.Lack of reliable internet speeds.Hidden fees not disclosed initially.Difficulty in canceling subscriptions.Limited availability in certain areas.Unsatisfactory technical support.Bundled services not providing expected value.Changes in personal budget or financial situation.Moving to a location where service is unavailable.Increased competition offering better deals.Long-term contracts leading to dissatisfaction.Equipment rental fees perceived as excessive.Outdated technology compared to competitors.

What Information Do I Need to Cancel CenturyLink?

Account NumberBilling AddressService AddressContact Information (phone number or email)Last Payment AmountType of Service (internet, phone, etc.)Reason for CancellationPreferred Cancellation Method (online, phone, etc.)Confirmation of Previous PaymentsCMS or PIN if applicableDate of Request

What Should I Know Before Cancelling CenturyLink?

Before cancelling your CenturyLink subscription, be aware that you will lose access to your email account associated with centurytel.net, which may contain important emails and contacts. Additionally, any bundled services, such as internet or home phone, will cease, potentially leading to higher costs if you need to replace these services separately. Check for any early termination fees or outstanding balances that could affect your final bill. Make sure to back up any important data and confirm the cancellation process, including return procedures for modem or equipment.

What is CenturyLink's Cancellation Policy?

CenturyLink allows customers to cancel their membership or subscription services at any time, but the cancellation may be subject to early termination fees if done before the end of the contract period. Customers are advised to contact customer service for specific details and to ensure a smooth cancellation process.

Do I Need My CenturyLink Password to Cancel?

Yes, you will need your password to cancel your CenturyLink subscription. If you've forgotten it, you can easily reset it by visiting the following link: https://www.centurylink.com/forgotpassword. This will guide you through the password recovery process to access your account and proceed with the cancellation.

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How To Cancel Your CenturyLink Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published December 28, 2025

Last updated on December 28, 2025

4 min read

Difficulty

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Canceling a subscription to CenturyLink can be quite challenging due to their customer service policies and potential hold times. Users often need to navigate through multiple steps and may face difficulties in reaching a representative.

Estimated Time

On average, it takes 00 35 minutes to cancel a CenturyLink subscription.

How to Contact CenturyLink

If you need assistance, here's how you can get in touch with CenturyLink's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your CenturyLink subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your CenturyLink account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel CenturyLink online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.