Character.ai is a platform where users can chat with AI-powered characters. They offer a subscription called c.ai+ which gives benefits like faster responses, priority access during busy times, early access to new features, and some exclusive perks in their community. People might see charges from Character.ai if they have subscribed to c.ai+, which costs about $9.99 per month. Users can manage or cancel their subscription easily through a customer portal or the app store where they subscribed.
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The cancellation process for Character AI subscription is relatively straightforward, requiring the user to log into a payment portal via email link and click a 'Cancel Plan' button. However, locating the email link and navigating the portal may add minor complexity for some users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a character subscription.
How to Cancel character: Step by Step
If you purchased through character.ai website:
- Go to the Payment Portal.
- Enter your email to receive a link to your customer portal.
- Check your email and click the link to log in to your account.
- Once logged in, click on "Cancel Plan" to cancel your subscription.
If you purchased through iOS:
- Open the App Store.
- Tap on your profile picture at the top right.
- Select Subscriptions.
- Find and select c.ai+.
- Tap Cancel Subscription at the bottom of the screen.
If you purchased through Android:
- Open the Google Play Store.
- Tap on the menu icon (three horizontal lines) in the upper left.
- Select Subscriptions.
- Find and select c.ai+.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with character's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a character Refund
- Do not give reasons for cancellation. Simply state that you want to cancel and end the conversation there to avoid opening the door for retention offers.
- Use firm, clear language. Say you want to cancel, end of story, and avoid engaging in negotiation or explanations.
- Go through the cancellation process periodically even if you don't intend to cancel, to discover any offers or to remind yourself of subscription usage and costs.
- Be prepared for retention offers. Services often try to keep you with discounts, free products, or extended trial periods during cancellation attempts.
- If talking to chatbots or automated systems, explicitly state you want to cancel your subscription or service to get past automated hurdles.
- Utilize your bank if the company is uncooperative. Visit a branch or call your bank to identify subscription charges and request stop payments or new card issues to halt charges.
- Timing matters: Cancel at least 24 hours before the next billing cycle to avoid renewal charges.
- If charges continue after cancellation, threaten dispute through your credit card provider as a last resort.
- Changing payment details (like credit card numbers) can be a last-resort tactic to stop unwanted charges if cancellations fail.
- Consider sending certified letters demanding cancellation if other methods don't work, to create a documented paper trail.
Why Do People Request Refunds from character
- Unexpected charges or billing errors leading to unauthorized payments.
- Financial difficulties causing inability to afford ongoing payments.
- Lack of use where the subscription or membership no longer serves a purpose.
- Poor customer service experiences prompting dissatisfaction.
- Change in personal circumstances such as moving, job change, or lifestyle adjustments.
- Better alternatives found offering more value or better service.
- Technical issues or product/service quality not meeting expectations.
- No perceived value or benefits not matching the cost.
- Privacy concerns or data security issues.
- Automatic renewal without explicit consent causing surprise charges.
- Trial period ending and deciding not to continue the paid subscription.
- Difficulty in cancellation process leading to frustration and desire to remove payment details.
- Duplicate subscriptions or memberships overlapping causing unnecessary expenses.
- Service discontinued or significant changes in terms of service.
- Personal dissatisfaction with content or features offered.
character Refund Script
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Dear character, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
character Refund Policy
Character.ai's subscription cancellation policy depends on how you subscribed. For iOS or Android app subscriptions, cancellations must be done through Apple's or Google's subscription management systems. If subscribed via the website, users can cancel their subscription by accessing the Payment Portal through a link sent to their email, logging in, and selecting "Cancel Plan."
The Easiest Way to Get a character Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from character—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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