ChargePoint helps people charge their electric cars by providing a network of charging stations. When you sign up for a free ChargePoint account, you add your payment info like a credit card, and you get billed only when you use paid stations. If you only use free stations or a charger at home from ChargePoint, you won't be charged anything. They don't have monthly subscription fees for most drivers, so you usually pay just for the electricity and time spent charging.
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Cancellation can be done directly through the ChargePoint app or driver portal under the profile settings, which is a straightforward and self-service process for users.
Estimated Time
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5 minutes
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minutes to cancel a ChargePoint subscription.
How to Cancel ChargePoint: Step by Step
If you purchased through ChargePoint:
- Open the ChargePoint app or navigate to the ChargePoint Driver Portal in your web browser.
- Log in to your ChargePoint account using your credentials.
- Go to Account, then select My Profile.
- Click on Delete Account to initiate the cancellation process.
- Any remaining balance on your account will be refunded to your credit card.
Tips & Tricks for Canceling ChargePoint
- Use the ChargePoint app or website to navigate to 'My Profile' or 'Account' settings and select 'Delete Account' to initiate cancellation.
- Expect the deletion process to prompt options to either copy a pre-written cancellation message or send an email; follow through with one of these to complete cancellation.
- Explicitly request removal of payment information to avoid recurring charges, as some users have experienced continued billing after cancellation.
- If the app or website process fails, escalate by emailing customer support directly using the pre-copied cancellation message.
- Watch for timing: Cancel just before the billing cycle renews to avoid extra charges for the next period.
- Some users suggest that using PayPal or the payment provider's dispute resolution can stop further charges if direct cancellation fails.
- If charges continue after cancellation, consider contacting your credit card provider to block or dispute payments.
- Keep a record of cancellation attempts—screenshots, emails, and timestamps to support any disputes.
ChargePoint Customer Service Info
If you need assistance, here's how you can get in touch with ChargePoint's support team.
Cancel ChargePoint Script
Script
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Dear ChargePoint Team,
I hope this message finds you well. I am writing to request the cancellation of my ChargePoint subscription. Unfortunately, due to recent changes in my personal circumstances, I am no longer able to utilize your services as I had intended.
I appreciate the service your platform provides, but it is important for me to review my monthly expenses at this time. Please let me know how I should proceed to finalize the cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
ChargePoint allows you to cancel your account at any time through the ChargePoint app or driver portal by going to Account, selecting My Profile, and then Delete Account. Any remaining account balance will be refunded to the credit card on your account.
To cancel your ChargePoint subscription, you need to access your account either through the ChargePoint app or the driver portal. This means you will need your password to log in to your account to perform the cancellation by going to Account, then My Profile, and selecting Delete Account. If you don't remember your password, you will need to reset it at this URL: https://www.chargepoint.com/password/reset/. There is no mention of phone support or chat support that allows cancellation without a password, so having your login credentials is necessary.
- Repeated unauthorized charges to bank accounts without clear explanation or consent.
- Poor customer service with unresponsive support and inability to resolve issues promptly.
- Excessive fees charged for short charging sessions, often much higher than expected.
- App showing nonexistent or inaccessible charging stations, causing inconvenience.
- Inability to adjust prepaid balance amounts, leading to leftover unused funds.
- Difficulty reaching escalated technical support and poor communication.
- Automatic charges without consent and lack of refunds or account closure responses.
- Poor app functionality, including registration and payment issues.
- Opaque pricing with unclear fees displayed at charging stations.
- Unreliable chargers and software causing frustration and service disruption.
ChargePoint allows you to cancel your account at any time by emailing support@chargepoint.com, but you must notify them before the next charge to avoid additional fees. After cancellation, you must return your ChargePoint Card(s) to receive any prepaid balance refund within 30 days, but you remain responsible for any outstanding payments, which may lead to collection actions if unpaid. Also, be aware that your account may be closed by ChargePoint if payment fails, and automatic replenishments from your credit card continue until you cancel or update payment information, which can feel like a lock-in until you actively manage the cancellation process and return equipment.
Before cancelling a ChargePoint subscription, membership, or bill, it's important to know that subscriptions are binding for the agreed term and early cancellation can require payment of the remaining subscription fees. Upon cancellation or non-renewal, you will lose access to all related services and ChargePoint will schedule removal of its charging stations and equipment at no cost to you. Any remaining account balance will be refunded to your credit card. Also, note that subscriptions auto-renew annually unless you notify ChargePoint at least 60 days before expiration to prevent renewal.
- Login credentials (email and password) to access your ChargePoint account
- Access to the ChargePoint app or driver portal
- Account profile information (to locate your account for cancellation)
- Ability to verify your identity if prompted, which may require providing personal details or following identity verification instructions
- Email access if canceling via support email (support@chargepoint.com)
- ChargePoint Card(s)—may be required to return if requested or to receive a refund of prepaid balance
- Credit card information on file (for refunding any remaining account balance)
- Written authorization or power of attorney if an agent is canceling on your behalf
- Ability to provide feedback (optional, if prompted during online cancellation)
- Confirmation of cancellation—check for and retain proof of cancellation
- Outstanding payments addressed (you remain responsible for any outstanding charges post-cancellation)
- Return of ChargePoint Card(s)—required for refund processing, must be returned within the process if requested or specified in correspondence
- Awareness of the refund timeline—refunds processed within 30 days of ChargePoint’s receipt of your returned card(s), per terms
We've actually written a step by step guide on how to get a refund from ChargePoint. Check it out!
The Easiest Way to Cancel ChargePoint
If you’re frustrated trying to cancel your subscription, membership, or bill from ChargePoint—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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