The Ultimate Step by Step Guide to Cancelling a Cherry Subscription or Membership (withcherry.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Cherry at withcherry.com offers a "buy now, pay later" service mainly for medical treatments in areas like dental, plastic surgery, dermatology, and more. If you get billed by Cherry, it's likely because you chose to split your medical or cosmetic procedure costs into smaller monthly payments instead of paying all at once. They provide fast applications, often with 0% interest for qualifying patients, and there's no hard credit check. Essentially, Cherry helps make expensive treatments more affordable by letting you pay over time.
The user can cancel by contacting their provider directly or disputing via the Cherry platform if the provider is unresponsive. The process is straightforward but requires direct communication with the provider or using the online dispute system, which takes some time and effort.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Cherry subscription.
How to Cancel Cherry: Step by Step
If you purchased through the website directly:
Contact the provider directly to request a cancellation of your subscription or payment plan.
Provide any necessary information such as your account details and the subscription you wish to cancel.
If you need to dispute a charge:
Log into your account at withcherry.com.
Navigate to the Payment Plans section of your account.
Select the subscription or payment plan you want to dispute.
Click on the 'Refund and Dispute Center'.
Select 'Request Refund' and follow the prompts to submit your dispute.
How to Contact Cherry
If you need assistance, here's how you can get in touch with Cherry's support team.
Start by checking the app's Profile or Billing section for any cancel buttons, but be prepared that it might not be straightforward.
Use clear, firm language such as "I want to cancel my subscription effective immediately" when contacting support.
Escalate by asking to speak with a supervisor if the first level of customer service is unhelpful.
Timing your cancellation around billing dates can help avoid being charged for an extra cycle.
Keep records of all interactions like emails, chat transcripts, and screenshots to dispute charges if needed.
Try canceling through your payment provider (e.g., PayPal or bank) if the service is unresponsive.
Use social media or public forums to get attention if traditional methods fail.
Be persistent and patient, as some users report needing multiple attempts before successful cancellation.
Why Do People Request Refunds from Cherry
Incomplete or undelivered services by the third-party providers financed through Cherry.
Providers not delivering agreed services fully or at all, leaving customers dissatisfied.
Providers going out of business or becoming unresponsive, resulting in unfinished treatments or services.
Customers still charged full amounts and fees despite partial or no service delivery.
Poor communication from Cherry and providers during disputes.
Cherry's role as a financing intermediary means it cannot independently cancel contracts or issue refunds outside agreed terms.
Obligation to repay full loan amounts even if services were only partially rendered.
Frustration over Cherry refusing to adjust payments despite incomplete or poor service delivery.
Difficulty in disputing charges or getting refunds due to Cherry deferring to provider's refund policies and requiring documentation.
Refunds are often subject to provider's compliance and policies, making it hard to get full refunds after 60 days.
Disputes require submission of supporting evidence and are final unless new evidence is provided.
Cases of provider bankruptcy or closure leaving customers with unpaid balances.
Safety concerns with providers requiring customers to contact local authorities.
Cherry Refund Script
Script
Copy
Dear Cherry, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Cherry Refund Policy
Cherry's cancellation policy states that payment plans older than 60 days are not eligible for full refunds through their platform. For cancellations and refunds, customers must adhere to the 60-day restriction to request a full refund; otherwise, the contract is considered active and non-refundable.
The Easiest Way to Get a Cherry Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Cherry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Cherry payment plans may make it difficult to cancel immediately by requiring you to contact the provider directly for cancellation and refunds, rather than allowing cancellation through Cherry itself. If you can't reach the provider or get a resolution, you must file a dispute through your Cherry account. Additionally, payment plans older than 60 days are not eligible for full refunds, and fees such as NSF (up to $30) and late fees (up to $30) can apply if payments are missed or late. These conditions act as potential hurdles to quick cancellation and may result in extra costs or delayed refunds.
Incomplete or undelivered services by the third-party providers financed through Cherry.
Providers not delivering agreed services fully or at all, leaving customers dissatisfied.
Providers going out of business or becoming unresponsive, resulting in unfinished treatments or services.
Customers still charged full amounts and fees despite partial or no service delivery.
Poor communication from Cherry and providers during disputes.
Cherry's role as a financing intermediary means it cannot independently cancel contracts or issue refunds outside agreed terms.
Obligation to repay full loan amounts even if services were only partially rendered.
Frustration over Cherry refusing to adjust payments despite incomplete or poor service delivery.
Difficulty in disputing charges or getting refunds due to Cherry deferring to provider's refund policies and requiring documentation.
Refunds are often subject to provider's compliance and policies, making it hard to get full refunds after 60 days.
Disputes require submission of supporting evidence and are final unless new evidence is provided.
Cases of provider bankruptcy or closure leaving customers with unpaid balances.
Safety concerns with providers requiring customers to contact local authorities.
Account login credentials for Cherry (username and password)
Name of the provider or practice associated with the payment plan or membership
Details of the subscription or payment plan (plan name, membership type, or reference number)
Contact information (email address and phone number associated with the Cherry account)
Reason for cancellation or refund request
Any relevant documentation (receipts, confirmation emails, or evidence related to the subscription or transaction)
Date of original purchase or subscription start date
Payment method information (last 4 digits of the card or account used, if requested for verification)
Before cancelling your Cherry subscription or payment plan, it is important to know that cancellations and refunds are typically handled by the provider you made the purchase from, not directly by Cherry. You will lose access to any services or features tied to your subscription once the account is closed or the payment plan is cancelled. Refunds may take 7–10 business days to process once authorized by the provider, but payment plans older than 60 days may not be eligible for full refunds through Cherry. Additionally, upon account termination, all licenses and access to Cherry services end, your data may be deleted, and you must settle any outstanding fees or financial obligations incurred prior to termination. If switching to another payment service, you can request your payment account details from Cherry within 30 days after termination, subject to verification. [source 1](https://withcherry.com/consumers/), [source 2](https://www.cherrynet.com/terms-and-conditions/)
Cherry's cancellation policy states that payment plans older than 60 days are not eligible for full refunds through their platform. For cancellations and refunds, customers must adhere to the 60-day restriction to request a full refund; otherwise, the contract is considered active and non-refundable.
To cancel your subscription with Cherry (withcherry.com), you generally need to log in to your account, which means you will need your password. There is no direct mention of phone or unauthenticated chat support for cancellation without a password. If you have forgotten your password, you can reset it at this link: https://partner.withcherry.com/forgot-password. This will allow you to regain access and manage your subscription cancellation.
We've actually written a step by step guide on how to get a refund from Cherry. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Cherry subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Cherry account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Cherry online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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savings for customers. ² Average requests times may vary depending on volume of requests
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